Analyst, enterprise service desk Work, Jobs in Edinburgh, Sct (with Salaries)

Analyst, Enterprise Service Desk
ABACUS —Edinburgh
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
Team Lead, Enterprise Service Desk
ABACUS —Edinburgh
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Senior Technical Support Analyst
Lugo —Edinburgh
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Paid training
- Bereavement leave
Quick apply
13d
KYC Analyst
JPMorganChase —Edinburgh
- Full-time
- Analysis skills
- Banking
2d
Payment Analyst, Edinburgh
Hampden Bank —Edinburgh
- Computer literacy
- Organisational skills
- Banking
- Annual leave
- Employee assistance programme
11d
Business Analyst - 6 Month FTC
Nucleus Financial Group —Edinburgh
- Analysis skills
- Continuous improvement
- Organisational skills
- Annual leave
9d
PMO Analyst
Standard Life —Edinburgh
- Up to £45,000 a year
- Microsoft Excel
- Analysis skills
- Presentation skills
12d
Information security & data protection analyst
SECCL —Edinburgh
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
2d
Global Compliance Analyst
Wood Mackenzie Limited —Edinburgh
- Analysis skills
- Bachelor's degree
- No degree
Quick apply
3d
Client Services Analyst, Edinburgh
Hampden Bank —Edinburgh
- Computer literacy
- Organisational skills
- Banking
- Annual leave
- Employee assistance programme
Commercial Finance Analyst
Wilkinson and Associates Ltd —Edinburgh
- £35,000 - £45,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
2d
Financial Crime Screening Analyst
Modulr Finance —Edinburgh
- Full-time
- Hybrid work
- Microsoft Excel
- Annual leave
- Gym membership
Compliance Analyst - Edinburgh
Patria Investments —Edinburgh
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Financial Analyst - Intership
Boralex —Edinburgh
- Hybrid work
- Master's degree
- Internship
- School
Quick apply
FP&A Senior Analyst
LendingCrowd —Edinburgh
- From £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Health & wellbeing programme
- Work from home
Quick apply
Investment Data Analyst
Aberdeen —Edinburgh
- Full-time
- Hybrid work
- Financial services
- Annual leave
- Employee discount
Fund Operations Analyst
HSBC Global Services Limited —Edinburgh
- Full-time
- Office experience
3d
Proposition Analyst
Royal London —Edinburgh
- Financial services
- Annual leave
5d
Production Analyst, Everyday Banking
National Westminster Bank PLC —Edinburgh
- £41,906 - £59,160 a year
- Full-time
- Hybrid work
- DevOps
- Java
- Hotel
- Annual leave
3d
Underwriting Analyst
JPMorganChase —Edinburgh
- Full-time
- Customer service

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Analyst, Enterprise Service Desk

ABACUS -
Edinburgh

Quick apply

Job details

Benefits

Private dental insurance
Annual leave
Company pension
Discounted gym membership
Company events
Private medical insurance
Employee discount
Life insurance

Qualifications

Microsoft Windows Server
ConnectWise
TCP
Azure
Customer service
Windows
DHCP
Computer networking
DNS
Mac OS
IT
VMWare
Financial services
TCP/IP
Communication skills
vSphere
Active Directory
Intune

Full job description

Job Summary

A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client's first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role's primary focus will be providing remote support to our clients. This position requires a high level of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required.

Responsibilities (including but not limited to the following as required):

Provide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices.
Effectively communicate with both clients and peers ensuring timely responses.
Record all work activities in a timesheet in our ticketing system (ConnectWise).
Must be able to multi-task client issues when applicable.
Document technical issues and take ownership of escalating issues to the appropriate SME team.
Must be amenable to occasional travel.
Must meet the minimum standard for personal key performance indicators.
Must contribute to the overall success of team mandated goals and key performance indicators.
Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.

Proficiencies:

Incredible sense of pride and passion for what you do and a desire to help your teammates.
Must be neat, organised, energetic, and show initiative.
Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.
Experience with advanced hardware troubleshooting and the installation of core Networking equipment.

Technical Skills:

Create/Manage Active Directory accounts, groups & permissions.
Duo Security and other two factor authentication applications.
Microsoft 365.
Microsoft Entra/Azure Active Directory/Intune.
Troubleshoot hardware (video cards, USB & peripheral devices, and drivers, etc.).
Understanding of Networking fundamentals.
VMware vSphere administration.
Install, configure & manage print queues.
Troubleshoot DNS, DHCP and TCP/IP issues.
Experience administering Windows 10/11 and Server 2012 and above.
Experience administering Windows Server 2012 and above.

Nice to Haves:

Ability to learn new technologies and systems quickly.
Experience managing or working in a multi-tenant environment.
Experience working in Financial services and/or MSP space.
Microsoft certified.
Ability to work through issues methodically.
Basic experience with policy management (Group Policy & Intune).
Experience in support Mac OS X devices.

Qualifications:

Minimum 3 years' experience working in IT roles demonstrating excellent customer service and support.
Relevant professional qualifications a plus
Great attitude, team player always willing to pitch in and take on new tasks
Proactive/flexible nature

What you can Expect:

Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
Gym discount
Life insurance
Comprehensive travel insurance for you and your family in line with scheme rules
Confidential well-being and counselling support
Competitive Compensation
Contributory pension scheme
Company events
Private Medical and Dental Insurance

You'll love this job if:

You are highly STRATEGIC: You are always looking for opportunities to produce the best work output with the most efficiency
You are extremely ORGANISED: You are not overwhelmed by the thought of tackling multiple tasks simultaneously.
You are DETAIL ORIENTED: You appreciate the importance of having detailed and precise information.
You are a strong COMMUNICATOR: You are a people person and collaborate well with others.
You are AGILE: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.
You are PASSIONATE: about your work and support the people at this company.

Polite Notice to Recruitment Agencies: We are recruiting for this role directly, but we do have a preferred supplier list of valued recruitment partners who support us when we need a little extra help. If you are not one of our preferred recruitment partners, we won't accept your CV introductions or grant any candidate ownership to any introductions that you make.

Abacus Information Technology Limited is an equal opportunities employer. We value diversity and promote equality across our business. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Therefore, we welcome qualified applicants applications from all sections of society and are always happy to discuss reasonable adjustments and / or additional arrangements as required to support your application.

This role may be subject to a background check after an employment offer has been made, and final employment will be subject to a positive result; in addition, a reference and DBS check may be requested at the final stage of the process.

Quick apply

Refine Your Search

analyst, enterprise service desk jobs in edinburgh, sct

Analyst, Enterprise Service Desk

Team Lead, Enterprise Service Desk

Senior Technical Support Analyst

KYC Analyst

Payment Analyst, Edinburgh

Business Analyst - 6 Month FTC

PMO Analyst

Information security & data protection analyst

Global Compliance Analyst

Client Services Analyst, Edinburgh

Commercial Finance Analyst

Financial Crime Screening Analyst

Compliance Analyst - Edinburgh

Financial Analyst - Intership

FP&A Senior Analyst

Investment Data Analyst

Fund Operations Analyst

Proposition Analyst

Production Analyst, Everyday Banking

Underwriting Analyst

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