Client experience manager Work, Jobs in Edinburgh, Sct (with Salaries)

Team Manager - Contact Centre
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
2d
Client Relations Executive
Elior UK —Edinburgh
- £63,000 a year
- Full-time
- Analysis skills
- Contracts
- Communication skills
Quick apply
Operations Manager - Residential and Cleaning Services
Heriot Watt University —Edinburgh
- £47,389 - £58,225 a year
- Weekend availability
- Management
- Microsoft Office
- Team management
- Annual leave
- Flexible schedule
2d
Facilities Manager (Soft)
Michael Page —Edinburgh
- £60,000 - £65,000 a year
- Contracts
- Communication skills
- Time management
Operations Manager - Scotland
Thomas Franks Ltd —Edinburgh
- £50,000 a year
- Full-time
- Management
- Merchandising
- English
- Employee assistance programme
- Employee discount
Quick apply
Soft Service Manager
ABM UK —Edinburgh
- £46,000 a year
- Full-time
- Contracts
- Communication skills
- Employee discount
Quick apply
Event Manager
Saltire Hospitality Ltd —Loanhead
- From £32,000 a year
- Temporary
- Hospitality
- Organisational skills
- In-person
Quick apply
10h
Regional Manager
WeBuyAnyCar —Lasswade
- Up to £37,500 a year
- Rotating shift
- Management
- Driving
- Leadership
Quick apply
Client Programme Manager
Burges Salmon —Edinburgh
- Business development
- Continuous improvement
- Time management
General Manager
Elior UK —Edinburgh
- £55,000 - £60,000 a year
- Full-time
- Contracts
Quick apply
Administrative Assistant
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Business Management Trainee
Open Alliances Group Ltd —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Management
- No experience needed
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
7d
General Manager - Edinburgh
Chartwells —Edinburgh
- £45,000 a year
- Contracts
- School
- Employee discount
14d
Senior Project Manager, Client Change Management
HSBC Global Services Limited —Edinburgh
- Full-time
- Project management
- APIs
- Leadership
1d
Regional Operations Manager
Sodexo —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
4d
249910 (KMc) Senior Capital Programme Manager
NHS Scotland —Lothian
- £76,888 - £82,251 a year
13d
Senior Logistics Operations Manager
Savitri Roadlines Logistics & Supply Chain Solutions Ltd —Edinburgh
- £4,200 - £6,800 a month
- Full-time
- Organisational skills
- Business
- Leadership
- Employee discount
- Referral programme
Quick apply
Operations Manager, Edinburgh
Pass the Keys —Edinburgh
- £30,000 a year
- Full-time
- Hybrid work
- Hospitality
- Travel
- Organisational skills
- Flexible schedule
Quick apply
Data Governance Manager
Diligenta —Edinburgh
- £61,029 - £76,286 a year
- Full-time
- Analysis skills
- Employee assistance programme
Quick apply
12d
Executive Administration Assistant
triSaaS (Enhance) —Edinburgh
- Part-time
- Microsoft Office
- Hotel
- SharePoint
- Free parking
- Sick pay
Quick apply
6d

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client experience manager jobs near edinburgh, sct

Team Manager - Contact Centre

Aptia Group -
Edinburgh

Apply Now

Job details

Full-time
2 days ago

Benefits

Company pension

Qualifications

Microsoft Powerpoint
Pension
Microsoft Excel
Management
Data analysis skills
Microsoft Office
Quality assurance
Financial services
Leadership
Communication skills

Full job description

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

Job requirements

We have a new opportunity for an experienced Contact Centre Manager to join our First Contact Team (FCT), ensuring exceptional service delivery and positive outcomes for pension scheme members.

This is a high-impact role where you’ll drive operational excellence, coach and develop a team of advisors, and ensure all interactions meet strict regulatory standards. You’ll play a key role in shaping performance, enhancing capability, and embedding a culture of compliance and continuous improvement.

This is a hybrid working position aligned to our offices in Edinburgh.

What You’ll Be Doing

Lead, coach, and develop a team of contact centre agents, driving performance through regular 1:1s, feedback, and capability plans
Own operational delivery, ensuring service levels (SLAs), call handling metrics, and first-contact resolution targets are met
Monitor and improve performance, using data and KPIs to identify trends and implement corrective actions
Champion compliance, ensuring adherence to regulatory requirements including FCA Consumer Duty and data protection standards
Drive change and continuous improvement, supporting the adoption of new processes, technologies, and ways of working
Enhance team engagement and wellbeing, fostering a positive culture and managing absence, retention, and recognition
Lead recruitment and talent development, identifying high-potential individuals and supporting career progression

What You’ll Bring

Proven contact centre leadership experience, ideally within a financial services or pensions environment
Strong people management and coaching skills, with a passion for developing others
Solid understanding of regulatory and compliance frameworks (e.g. FCA, Consumer Duty, data protection)
Experience managing performance metrics, SLAs, and operational KPIs
Ability to lead through change and transformation in a fast-paced environment
Excellent communication and stakeholder management skills

Key Skills & Experience

Quality assurance and call monitoring expertise
Performance reporting and data analysis
Workforce planning and scheduling tools
Telephony and contact centre systems
Strong working knowledge of MS Office (especially Excel and PowerPoint)

This is a great opportunity to take on a management role in a critical, customer-facing function.

You will be part of a collaborative team, and will shape the future of service delivery and customer experience.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.

Apply Now

Refine Your Search

client experience manager jobs in edinburgh, sct

Team Manager - Contact Centre

Client Relations Executive

Operations Manager - Residential and Cleaning Services

Facilities Manager (Soft)

Operations Manager - Scotland

Soft Service Manager

Event Manager

Regional Manager

Client Programme Manager

General Manager

Administrative Assistant

Business Management Trainee

General Manager - Edinburgh

Senior Project Manager, Client Change Management

Regional Operations Manager

249910 (KMc) Senior Capital Programme Manager

Senior Logistics Operations Manager

Operations Manager, Edinburgh

Data Governance Manager

Executive Administration Assistant

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