Customer advisor Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Service Advisor
National Westminster Bank PLC —Edinburgh
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
1d
Customer Service Advisor
L&I Eaton ARC —Edinburgh
- £12.71 - £13.00 an hour
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
- Employee discount
Quick apply
Customer Sales Advisor
Ben's Gutters Commercial Ltd —Edinburgh
- £26,450 - £40,000 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
8d
Customer Advisor
Boots —Edinburgh
- £16 an hour
- Part-time
- Customer service
- In-person
- Employee assistance programme
- Employee discount
1d
Rental Customer Advisor
Arnold Clark —Edinburgh
- £30,501 a year
- Weekend availability
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
Customer Service Advisor (Maternity Leave Cover ~1 Year Temporary Contract)
Walker Slater —Loanhead
- £15.50 - £16.00 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
Investigations Operations Leader
Department for Work and Pensions —Livingston
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
9d
PART-TIME Fashion & Lifestyle Retail Advisor
Swish Projects Ltd —Edinburgh
- Up to £12.90 an hour
- Part-time
- Bilingual
- Customer service
- Merchandising
- Employee discount
Quick apply
Service Advisor
Audi —Sighthill/Gorgie
- Up to £35,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Store discount
- Annual leave
Quick apply
9d
Energy Advisor - Highlands and Islands
Changeworks —Edinburgh
- £24,479 - £25,793 a year
- Hybrid work
- IT
- Communication skills
- Annual leave
14d
Customer Sales Advisor
Halfords —Edinburgh
- £11.28 - £13.14 an hour
- Part-time
- Sales
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
Fraud Customer Advisor
JPMorganChase —Edinburgh
- Full-time
- Customer service
- Communication skills
- Banking
- Flexible schedule
1d
Sales Advisor - Portobello Road, London
Whittard of Chelsea —Portobello
- £12.74 - £13.67 an hour
- Weekend availability
- Hospitality
- Communication skills
- Store discount
- Employee discount
9d
Customer Service Advisor
Giacopazzi and Company Limited —Kinross-shire
- £12.71 an hour
- Part-time
- Merchandising
- English
- Organisational skills
- Free parking
- Annual leave
Quick apply
Service Advisor
Western Mazda —Newbridge
- Up to £35,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Store discount
- Annual leave
Quick apply
8d
Customer Service Advisor
Klinger UK Ltd —Grangemouth
- £28,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Free parking
- Bereavement leave
Quick apply
1d
Senior Business Travel Consultant - Spanish speaking
Perk —Edinburgh
- Full-time
- Hospitality
- Bar
- Spanish
- Relocation assistance
- Life insurance
Senior Business Travel Consultant - French Speaking
Perk —Edinburgh
- Full-time
- Hospitality
- Bar
- Customer service
- Relocation assistance
- Life insurance
Sales Advisor
FlooringSuperstore.com —Edinburgh
- Up to £44,000 a year
- Weekend availability
- In-person
- Free parking
- Store discount
Quick apply
4h
Service Advisor
Western Commercial —Broxburn
- Up to £35,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Store discount
- Annual leave
Quick apply
9d

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Customer Service Advisor

National Westminster Bank PLC -
Edinburgh

Apply Now

Job details

Permanent
1 day ago

Benefits

Annual leave
Company pension
Transport links
On-site parking

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Analysis skills
Organisational skills
IT
Financial services

Full job description

Closing date for applications: 04/08/2026

Location Edinburgh, United Kingdom

Job typePermanent | Contract typePart Time

Mostly Remote

You’ll spend most of your time at home, working with your team digitally. You’ll come into an office or hub at least twice a month to collaborate with your colleagues.

Entry Level

This is a general indication and doesn’t always reflect day-to-day responsibilities. Check the job description for full details.

#R-00282361

We’re building something better

This role is in NatWest Boxed

At NatWest Boxed, we’re a high performing team that’s always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.

Job description

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Customer Service Advisor at NatWest Boxed

This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
You’ll be actively participating in initiatives to improve customer service, processes and procedures
You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
This is a part time role, Monday to Friday 10am-2pm.

What you'll do

In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries at the first point of contact, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. This will include handling the first customer interactions for new Boxed clients, supporting with queries relating to our personal savings and lending products.

You’ll also be:

Identifying barriers to performance and coordinating improvements to enhance our efficiency
Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
Keeping accurate records of day to day operations, logging incidents and identifying trends
Reviewing manual or ineffective processes which could be automated or enhanced
Maintaining a focus on improving our customer service and experiences

The skills you'll need

To be successful in this role, you’ll need to have experience of providing frontline customer service in the financial services industry, as well as excellent planning and organisational skills, and good attention to detail. You will use AI tools and automation to support customers efficiently and provide a market leading customer experience. You’ll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.

You’ll also need:

Experience of analysing and using performance data
The ability to convey information in a simple and understandable way
An understanding of contact centre operations and performance metrics
Microsoft Office skills, including PowerPoint, Excel and Word
It would beneficial but not essential to have experience of handling lending related queries

Your benefits breakdown

Here’s a quick look at what your pay package and annual leave could look like if you get accepted for the role. We have a wide range of benefits to support you in your working life and beyond.

Tap each segment for details.

Your pay package

100% Base pay This is your base pay package that you take home every month.

+10% Pension funding This is monthly funding paid towards your pension.

Your leave allowance

25 days Annual leave You’ll also have the opportunity to purchase up to 5 additional days off.

3 days Volunteering Take time off to support the causes you’re passionate about.

3 days Training Take time to build the skills you need to grow your career.

Total rewards package

Welcome to our Gogarburn hub

Set in large grounds including beautiful woodland, Gogarburn offers a conference centre, a business school with hotel bedrooms, a restaurant, relaxing zen gardens, onsite parking, and excellent transport links.

Key facts:

Surrounded by 85 acres of woodland
Our carparks provide electric vehicle charging
Opened in 2005

Apply Now

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