customer experience agent Work, Jobs in edinburgh, sct (with Salaries)

Business Customer Contact Agent
Centrica —Edinburgh
- £30,044 a year
- Monday to Friday
- Hybrid work
- Time management
11d
Mobile Cover Receptionist
LAH Property Marketing —Edinburgh
- £14.24 an hour
- Customer service
- Maintenance
- Microsoft Office
- Referral programme
Quick apply
6d
Baggage & Ticketing Agent
Swissport International AG —Edinburgh
- Weekend availability
- English
- Travel
- Computer skills
11d
Customer Service Support Agent
Improvement Service —Livingston
- £29,532 - £31,412 a year
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Annual leave
4d
Aircraft Cleaning Agent - PART TIME - UK
Swissport International AG —Edinburgh
- £12.91 an hour
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
11d
Dispatch Agent (Operations) - Full Time - UK
Swissport International AG —Edinburgh
- £12.91 an hour
- Weekend availability
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
2d
Check in Agent - Edinburgh City Centre (Fixed Term Contract)
SIXT —Edinburgh
- £26,700 a year
- Driving
- Communication skills
- Paid training
- Employee assistance programme
Quick apply
Customer Services Lead Agent (KLM/AF)
Swissport International AG —Edinburgh
- Weekend availability
- Microsoft Powerpoint
- Microsoft Excel
- Management
2d
Aircraft Cleaner - Nights Only
Swissport International AG —Edinburgh
- £12.91 an hour
- Part-time
- Communication skills
- Free parking
- Employee assistance programme
2d
Back Office Agent
Indie Campers —Edinburgh
- Weekend availability
- Hospitality
- English
- Communication skills
Quick apply
13d
Field Marketing Agent
B-SPOKE GROUP LTD —Central Belt
- £400 - £700 a week
- Part-time
- Bilingual
- Customer service
- In-person
- Free parking
- Employee discount
Quick apply
3d
Tour Check-in Agent
The Hairy Coo —Edinburgh
- From £13 an hour
- Part-time
- Hospitality
- Management
- English
- Employee discount
Quick apply
Senior Business Travel Consultant - Spanish speaking
Perk —Edinburgh
- Full-time
- Hospitality
- Spanish
- Customer service
- Relocation assistance
- Life insurance
Estate Agent
RE/MAX Scotland —Loanhead
Duty Manager
OCS Group —Edinburgh
- Rotating shift
- Remote
- Management
- Customer service
Quick apply
Permissions & Compliance Coordinator
GoFibre —Edinburgh
- £31,000 - £36,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
Quick apply
Customer Experience Cloud & AI SME
MaxAccelerate —Edinburgh
- Salesforce
- Analysis skills
- Machine learning
Quick apply
Senior Business Travel Consultant - French Speaking
Perk —Edinburgh
- Full-time
- Hospitality
- Customer service
- English
- Relocation assistance
- Life insurance
Associate Market Manager - CAM UK & Ireland
Expedia —Edinburgh
- £36,000 - £73,000 a year
- Full-time
- English
- Hotel
- Travel
- Annual leave
- Employee assistance programme
5d
Property Negotiator - Estate Agency
Umega Lettings —Edinburgh
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Sales
- Administrative experience
- In-person
Quick apply

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customer experience agent jobs near edinburgh, sct

Business Customer Contact Agent

Centrica -
Edinburgh

Apply Now

Job details

£30,044 a year
11 days ago

Qualifications

Time management

Full job description

Description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve been powering the UK’s homes and businesses for over 200 years – but supplying energy is just part of what we do. We’re making the UK greener and more energy efficient, getting closer to Net Zero. By using clever tech like thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier for our customers to reduce their carbon-footprint.

We’re looking for a Business Customer Resolution Agent to join a multi‑skilled team supporting customers in the energy market. This is a varied, end‑to‑end role where you’ll take real ownership of customer accounts, investigate complex queries and play an active part in retaining and growing customer relationships.

You’ll work as part of a small, empowered customer pod, collectively responsible for a large portfolio of customers. Rather than handing customers between departments, you’ll support them at every stage of their journey, from account queries and investigations through to debt conversations, changes of tenancy and retention when customers move premises.

You’ll be trusted to make decisions that balance customer experience, commercial outcomes and compliance, using your judgement to deliver the right resolution first time.

Salary: £30,044 basic + Quarterly bonus up to 16% of salary
Start Date: 27th July (we will be unable to approve holidays within the first 6 weeks)
Office location: 1 Waterfront Avenue, Edinburgh, Scotland, EH5 1SG
Working style: Office-based during training up to 6 weeks, with flexible hybrid / work‑from‑home options available post‑training. 2 office days per month is standard.
Operating Hours: Monday–Friday, 8am–6pm (you will work 37hrs per week within the core operating hours).

What you’ll be responsible for:

Taking end‑to‑end ownership of customer accounts & complaints, managing queries and account events through to resolution
Investigating and resolving customer issues using multiple systems and information sources
Handling inbound and outbound contact across phone, web chat and written channels
Making sound decisions that deliver the best outcome for the customer and the business
Proactively managing debt, change of tenancy and retention conversations
Ensuring issues are fully resolved to prevent repeat contact and drive strong customer satisfaction
Managing workload effectively to meet speed‑to‑resolve and case completion targets
Keeping customer accounts accurate and up to date through account health checks
Working collaboratively within your team, sharing knowledge and best practice
Operating in line with quality, compliance and data protection requirements

What we’re looking for:

A strong customer focus with a genuine passion for delivering excellent service
Proven problem‑solving and investigative skills, able to handle complex account queries
Experience managing customer cases or accounts end‑to‑end
Confidence handling challenging conversations, including debt or sensitive issues
Excellent organisation and time‑management skills
A collaborative team player who shares ideas and supports others
Comfortable working across multiple systems with strong attention to detail

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/britishgas

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

Apply Now

Refine Your Search

customer experience agent jobs in edinburgh, sct

Business Customer Contact Agent

Mobile Cover Receptionist

Baggage & Ticketing Agent

Customer Service Support Agent

Aircraft Cleaning Agent - PART TIME - UK

Dispatch Agent (Operations) - Full Time - UK

Check in Agent - Edinburgh City Centre (Fixed Term Contract)

Customer Services Lead Agent (KLM/AF)

Aircraft Cleaner - Nights Only

Back Office Agent

Field Marketing Agent

Tour Check-in Agent

Senior Business Travel Consultant - Spanish speaking

Estate Agent

Duty Manager

Permissions & Compliance Coordinator

Customer Experience Cloud & AI SME

Senior Business Travel Consultant - French Speaking

Associate Market Manager - CAM UK & Ireland

Property Negotiator - Estate Agency

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