Customer service support agent Work, Jobs in Edinburgh, Sct (with Salaries)

Airport Service Agent – Trolleys
Edinburgh Airport —Edinburgh
- Full-time
- Customer service
- Time management
- Free parking
- Employee assistance programme
7d
Customer Service Support Agent
Improvement Service —Livingston
- £29,532 - £31,412 a year
- Hybrid work
- Customer service
- Organisational skills
- In-person
- Annual leave
Rental Operations Agent
Avis Budget Rental Locations —Edinburgh
- £26,545 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11h
Office Agent
Worldwide Flight Services —Edinburgh
- £37,902.24 a year
- Weekend availability
- Customer service
- English
- Administrative experience
Quick apply
1d
Lettings and Administration Administrator - Viewing Agent
Places for People —Edinburgh
- £15,791 a year
- Customer service
- Employee discount
Private Tours Consultant
Rabbies —Edinburgh
- £29,824 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
Quick apply
1d
Research Assistant
Rettie —Edinburgh
- Full-time
- Microsoft Office
Quick apply
10h
Forest Reproductive Materials Support Officer
Forestry Commission —Edinburgh
- £30,105 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
2d
Permissions & Compliance Coordinator
GoFibre —Edinburgh
- £31,000 - £36,000 a year
- Microsoft Powerpoint
- Microsoft Excel
- Communication skills
Quick apply
Reservations Agent
Green Hotel a Member of Radisson Individuals —Kinross-shire
- From £12.71 an hour
- Part-time
- Bilingual
- Hospitality
- English
- Free parking
- Employee discount
Quick apply
Real Estate Agent
Betterhomes —Edinburgh
- Full-time
- English
- Communication skills
- Life insurance
Quick apply
Senior Business Travel Consultant - Spanish speaking
Perk —Edinburgh
- Full-time
- Hospitality
- Bar
- Spanish
- Relocation assistance
- Life insurance
Buyer
Sephra Europe Ltd —Kirkcaldy
- £35,000 a year
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Free parking
- Profit sharing
Quick apply
Senior Business Travel Consultant - French Speaking
Perk —Edinburgh
- Full-time
- Hospitality
- Bar
- Customer service
- Relocation assistance
- Life insurance
Outbound Customer Experience Agent
Peoples Ford —Falkirk
- £25,776 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Incident Control and Business Continuity Manager
HM Revenue and Customs —Edinburgh
- £37,682 - £40,705 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
10d
Customer Experience Cloud & AI SME
MaxAccelerate —Edinburgh
- Salesforce
- Analysis skills
- Machine learning
Quick apply
Head of Everyday Banking Compliance, CCOR
Lloyds Banking Group —Edinburgh
- Full-time
- Hybrid work
- Financial services
- AI
- Banking
8d
Senior Business Travel Consultant - French Speaking - Remote
Perk —Edinburgh
- Full-time
- Hospitality
- Bar
- Customer service
- Relocation assistance
Sales Agent
Copart —Kirkcaldy
- £16,785.60 a year
- Part-time
- Sales
- Customer service
- Employee discount
- Life insurance
Quick apply
8d

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customer service support agent jobs near edinburgh, sct

Airport Service Agent – Trolleys

Edinburgh Airport -
Edinburgh

Apply Now

Job details

Permanent | Full-time
7 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Private medical insurance
On-site parking

Qualifications

Customer service
Time management

Full job description

About the role

The Trolley Airport Service Agent is a varied role with its primary function to ensure our customers always have access to a trolley from our dedicated locations across the campus. This role requires physical agility, attention to detail, and excellent customer service skills

The role operates on a rotational, 37 hour roster including early starts and late evening finishes with shifts up to 10 hours.

About the recruitment process

The recruitment process for this role will be comprised of a one stage interview process, which will be in person with members of our Terminal Operations team. This will be a competency based interview, with questions relevant to our values and the role.

Please note, depending on the volume of applications, the recruitment process for this role may change. We are committed to supporting diverse ways of thinking and working, so if you require adjustments in the recruitment process, please let us know on your application. You can find out more about our interview process here.

What you’ll be doing

Trolley collection – on-foot collection and return of trolleys including landside/airside process
Trolley clearance – on-foot processing trolleys from landside locations into our airside baggage reclaim halls
Wayfinding – assisting customers with wayfinding and navigating the airport campus
Airport Security – awareness of general airport security processes (unattended luggage, security breaches) and escalation process for reporting
Customer interaction – assisting customers with general enquiries
Assisting with the management of contingency queuing and other airport contingency plans under the guidance of the Operations Team

What we’re looking for

This role requires the successful candidate to be able to obtain a Counter Terrorist Check, so you must have been living in the UK for the last 3 years to meet residency requirements.

Essential: A passion for delivering excellent customer service.
Essential: : Attention to detail, ability to prioritise, and effective time management skills.
Essential: A good level of physical fitness, and the ability to handle tasks such as pushing, pulling and walking long distances (over 10k steps per day)
Essential: Be able to be cleared in accordance with CAA regulations (includes providing a satisfactory five-year reference history and EAL being able to undertake a satisfactory Criminal Record Check and Counter Terrorist Check on your behalf)
Desired: Understanding of airport operations and processes impacting the passenger journey.
Desired: Experience in a busy, customer facing environment

If your experience looks slightly different to what we’ve listed here, we encourage you to still apply. You could add something we didn’t know we needed.

What we’ll offer you

Pension scheme- employer contributions can be up to 6%
28 days holiday, based on full time roles, increasing with service
Annual discretionary bonus
Supporting your health and wellbeing- private healthcare after 1 years’ service, access to our Employee Assistance Programme and occupational health services
Free car parking on site and when you go on holiday
We offer a range of other benefits, find out more here

Why EDI?

We are Edinburgh Airport, where Scotland meets the world. The success of the airport comes down to our people, and you can help us deliver even more big days for our passengers and colleagues. The development of your career is important to us, and we’ll support and encourage this every step of the way. We offer in-house and external training, both role specific and based on your objectives.

As a business we’re driven by our values – they’re at the core of our culture and everything we do. We will ask questions based on our values during your interview, as we’re looking for people who will demonstrate these values day-in, day-out. So if this sounds like you, apply now and get ready for your career to take off.

As a Disability Confident Leader, we are committed to ensuring applicants with a disability can participate fully in our recruitment process. Please let us know in your application form if you require any adjustments, such as parking arrangements or alternative methods of communication.

We give colleagues the opportunity to engage with different people and projects, within our business and beyond. You can get involved in a variety of different employee groups, including Diversity, STEM, Wellbeing, or create your own community – it’s important to us that you can share your interests and be yourself at work.

Apply Now

Refine Your Search

customer service support agent jobs in edinburgh, sct

Airport Service Agent – Trolleys

Customer Service Support Agent

Rental Operations Agent

Office Agent

Lettings and Administration Administrator - Viewing Agent

Private Tours Consultant

Research Assistant

Forest Reproductive Materials Support Officer

Permissions & Compliance Coordinator

Reservations Agent

Real Estate Agent

Senior Business Travel Consultant - Spanish speaking

Buyer

Senior Business Travel Consultant - French Speaking

Outbound Customer Experience Agent

Incident Control and Business Continuity Manager

Customer Experience Cloud & AI SME

Head of Everyday Banking Compliance, CCOR

Senior Business Travel Consultant - French Speaking - Remote

Sales Agent

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