Customer support & client services Work, Jobs in Edinburgh, Sct (with Salaries)

Travel & Guest Experience Coordinator
Lindsays Highland Tours —Edinburgh
- £25,000 - £29,000 a year
- Weekend availability
- Hybrid work
- Hospitality
- Customer service
- Communication skills
- Flexible schedule
- Bereavement leave
Quick apply
10d
Onboarding Advisor
National Westminster Bank PLC —Edinburgh
- £25,785 - £34,380 a year
- Full-time
- Hybrid work
- Hotel
- Financial services
- Communication skills
- Annual leave
Customer Service Advisor
REVIVAL ENTERPRISE LTD —Edinburgh
- £14 - £17 an hour
- Full-time
- Hospitality
- Management
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
11h
Client Services Associate
Seven Investment Management —Edinburgh
- Microsoft Word
- Microsoft Excel
- Microsoft Office
Edinburgh Virtual Mobile Corporate Reception Recruitment Event - 19th June 2026
Rapport —Edinburgh
- £30,000 a year
- Full-time
- Remote
- Customer service
- Organisational skills
- Guest services
- Employee assistance programme
8d
Customer Experience Representative
REVIVAL ENTERPRISE LTD —Edinburgh
- £14 - £17 an hour
- Full-time
- Business development
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
11h
Customer Experience Executive
REVIVAL ENTERPRISE LTD —Edinburgh
- £14 - £17 an hour
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
11h
Client Services Executive
Streamline Corporate Ltd —Edinburgh
- £26,500 - £28,200 a year
- Microsoft Excel
- Organisational skills
- Financial services
- Employee assistance programme
- Employee discount
Quick apply
6d
Front of House Assistant
Hymans Robertson LLP —Edinburgh
- Up to £26,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
Quick apply
2d
Project Administrator
Perceptive Agency —Edinburgh
- £12.71 - £13.45 an hour
- Part-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Work from home
Quick apply
Business Management Trainee
Open Alliances Group Ltd —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Management
- No experience needed
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
8d
Customer Service Brokerage Support
JPMorganChase —Edinburgh
- Full-time
- Salesforce
- Data analysis skills
- Analysis skills
Executive Administration Assistant
triSaaS (Enhance) —Edinburgh
- Part-time
- Microsoft Office
- Hotel
- SharePoint
- Free parking
- Sick pay
Quick apply
7d
New Client Consultant
MOV8 Real Estate —Edinburgh
- £23,500 - £28,500 a year
- Full-time
- Sales
- Customer service
- IT
- Annual leave
Client Experience Assistant
Turcan Connell —Edinburgh
- Part-time
- Customer service
- Communication skills
2d
Front-Desk Assistant - 4 days a week, day/night shift (f/m/x)
Joivy —Edinburgh
- £21,200 a month
- Part-time
- Hospitality
- Customer service
- English
Quick apply
5h
Production and Operations Administrative Assistant (Holyrood)
Total Politics Group —Edinburgh
- £12,720 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- English
- Annual leave
- Employee assistance programme
Quick apply
2d
Customer Service Associate
UPS —Edinburgh
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Access
13d
Customer Success Coordinator
RivoraLabs —Edinburgh
- £140 - £180 a day
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee stock purchase plan
- Employee discount
Quick apply
7d
Site Service Specialist - Mail Room Operative FTC
Ricoh —Edinburgh
- Customer service
- Organisational skills
- Communication skills
3d

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Travel & Guest Experience Coordinator

Lindsays Highland Tours
Edinburgh

Quick apply

Job details

Full-time
£25,000 - £29,000 a year
10 days ago

Benefits

Casual dress
Additional leave
Company events
Free or subsidised travel
Flexible schedule
Bereavement leave
Sick pay

Qualifications

Hospitality
Customer service
GCSE
Communication skills
Hotel experience
Time management

Full job description

About Us

Lindsay's Highland Tours is one of Scotland's fastest-growing private tour companies, specialising in luxury, bespoke experiences across the country. As we continue to expand, we're looking for a highly organised Travel & Guest Experience Coordinator to keep our bookings, systems, and guest communication running smoothly from the moment a trip is confirmed.

This is a fantastic opportunity to play a key role in a company poised for significant growth — with genuine career development opportunities.

What We Offer

Career Growth – Be part of an ambitious company with real opportunities for professional development as we expand.
Flexible Working – Hybrid structure with office days in Edinburgh and remote working for the rest of the week. Flexible working hours become available once you're established in the role.
Immersive Travel Perks – Enjoy occasional complimentary private tours of the Scottish Highlands to experience what our guests do, plus occasional overseas trips for business development events.
A Great Team – Join a wonderful team of ambitious, authentic people who want to showcase Scotland as the most beautiful country in the world.

The Role

This is a role where organisation, communication, and time management really matter. Once a trip is booked, you become the person who makes sure nothing slips: every system and tracker is kept up to date, every guide has the information they need for their guests, and every client feels personally looked after from booking to departure.

A key early step is a welcome call with each guest shortly after they book — a chance to get to know them, understand what they're looking for, and make sure the right rooms, activities, and arrangements are in place for them specifically.

Key Responsibilities

System & Tracker Management – Keep all booking systems and trackers accurate and up to date, so the whole team has a clear, real-time view of every guest and trip.
Guide Handovers – Make sure each guide receives complete, accurate information for their guests ahead of every tour.
Guest Onboarding Calls – Speak with each guest shortly after they book to get to know them, confirm their preferences, and ensure the right rooms and arrangements are booked for their needs.
Client Liaison – Act as the main point of contact once a trip is booked, ensuring clients feel supported before, during, and after their journey.
Itinerary Planning – Help craft detailed, engaging, and personalised itineraries that reflect each client's interests.
Booking & Logistics – Secure accommodation and activities at the best available rates while ensuring a seamless guest experience.
Guest Support – Look after guests while on tour, providing real-time assistance via WhatsApp and email.
Arrivals & Departures – Coordinate smooth transfers, airport pickups, and special requests.
Feedback & Reviews – Encourage guest reviews and capture their experiences for future marketing.
Retention & Sales Support – Promote repeat travel, build long-term client relationships, and support new bookings and lead generation when required.
Meet & Greet – Welcome guests in Edinburgh and accompany them from the airport or train station to their accommodation for a warm, personal start to their trip.

Who We're Looking For

Exceptional organisation – able to juggle multiple bookings, systems, and deadlines without anything falling through the cracks.
Strong communication – clear and confident with guests, guides, and colleagues alike, and quick to pass on the right information to the right people.
Excellent time management – able to prioritise, stay on top of recurring tasks, and keep trackers and systems current every day.
A proactive, problem-solving mindset — able to think on your feet and adapt to challenges.
Experience in customer service or operations.
Knowledge of Scottish destinations and luxury travel is a plus, but not essential.

Schedule

This is a standard Monday–Friday, 9–5 role. On occasions, guest needs will fall outside normal working hours — for example, many of our US guests arrive on weekends or in the morning between 6am and 8am — so a degree of flexibility to support guests at these times is important.

Monday to Friday, 9am–5pm
Occasional out-of-hours support to meet guest needs (e.g. early-morning arrivals)
Occasional weekends when meeting guests

Additional Pay

Performance bonus

Benefits

Additional leave
Bereavement leave
Casual dress
Company events
Free or subsidised travel
Sick pay

Job Type: Full-time

Pay: £25,000.00-£29,000.00 per year

Benefits:

Additional leave
Bereavement leave
Casual dress
Company events
Free or subsidised travel
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer support & client services jobs in edinburgh, sct

Travel & Guest Experience Coordinator

Onboarding Advisor

Customer Service Advisor

Client Services Associate

Edinburgh Virtual Mobile Corporate Reception Recruitment Event - 19th June 2026

Customer Experience Representative

Customer Experience Executive

Client Services Executive

Front of House Assistant

Project Administrator

Business Management Trainee

Customer Service Brokerage Support

Executive Administration Assistant

New Client Consultant

Client Experience Assistant

Front-Desk Assistant - 4 days a week, day/night shift (f/m/x)

Production and Operations Administrative Assistant (Holyrood)

Customer Service Associate

Customer Success Coordinator

Site Service Specialist - Mail Room Operative FTC

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