Customer technical support engineer Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Technical Support Engineer
Motorola Solutions —Edinburgh
- Full-time
- Hybrid work
- Travel
- Computer networking
- No travel
- Employee stock purchase plan
- Employee assistance programme
4d
IT Support Engineer
Texaport —Edinburgh
- £26,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Work from home
Quick apply
Technical Support Engineer
Ingenico —Dalgety Bay
- Engineering
- Analysis skills
- Software development
ITS Support Engineer I, IT Services
Amazon UK Services Ltd. —Edinburgh
- Full-time
- Computer Science
- English
- Analysis skills
6d
Automation Project Engineer
Edifice Automation and Smart Systems —Edinburgh
- £4,200 - £5,000 a month
- Full-time
- Programmable logic controllers
- In-person
- Sick pay
Quick apply
1d
Security Services Engineer I (UK)
Corero —Edinburgh
- Weekend availability
- Hybrid work
- Scripting
- Annual leave
- Life insurance
Field Service Engineers Scotland
Tomra —Bathgate
- £35,000 - £40,000 a year
- Overtime
- Continuous improvement
- Power tools
- Hand tools
Quick apply
Tech Insight Experience for Women - Engineering
National Westminster Bank PLC —Edinburgh
- £80,600 - £120,900 a year
- Full-time
- Hotel
- Internship
- School
Software Engineer
RC Digital Technologies Ltd —Edinburgh
- £3,800 - £6,800 a month
- Full-time
- Software troubleshooting
- Databases
- AWS
- Annual leave
Quick apply
5d
Technical Application Specialist
Lloyds Banking Group —Edinburgh
- £48,987 - £59,873 a year
- Full-time
- Hybrid work
- Scripting
- Agile
- Communication skills
14d
Software Development Engineer, Intelligent Talent Acquisition - Lead Generation & Detection Services
Amazon Development Centre (Scotland) Limited —Edinburgh
- Full-time
- Computer Science
- Bachelor's degree
- Software development
Junior Software Engineer
PODFather —Edinburgh
- £28,000 - £35,000 a year
- Full-time
- Hybrid work
- Maths
- Software development
- Communication skills
- Free parking
- Employee assistance programme
Commercial Gas Engineer
OCS Group —Edinburgh
- Overtime
- Remote
- Computer literacy
- Travel
- Referral programme
Quick apply
Graduate Device/Product Engineer
Semefab Limited —Glenrothes
- Full-time
- CAD
- Engineering
- Computer skills
- Life insurance
- Sick pay
Quick apply
13d
Junior Hub Developer
Ember —Edinburgh
- £40,000 - £50,000 a year
- Full-time
- Business development
- AI
- Flexible schedule
Quick apply
Technical Engineer-2nd Line
Redsquid Communications —Glenrothes
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Electronic Engineer - all levels
Leonardo UK Ltd —Edinburgh
- £37,400 - £84,955 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
IT Field Engineer - Scotland
T-Tech —Edinburgh
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
6d
Validation Engineer
AliveDx —Penicuik
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Engineering
- Annual leave

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customer technical support engineer jobs near edinburgh, sct

Customer Technical Support Engineer

Motorola Solutions -
Edinburgh

Apply Now

Job details

Full-time
4 days ago

Benefits

Employee stock purchase plan
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Microsoft Windows Server
French
Technical troubleshooting
Driving Licence
Ticket management
Computer hardware
Computer networking
Customer support
Customer interaction
Help desk

Full job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The role will be based out of the Motorola Solutions offices in Edinburgh with a wide-ranging remit covering multi-site body-worn video systems for a worldwide customer base, including remotely supporting customers via direct support and escalations via other Motorola Support Desks working to ensure system availability is maintained in line with defined service level agreements.

Job Description

As a Customer Technical Support Engineer at Motorola Solutions , you will be a key player in an exciting managed service, customer-interfacing role that couples technical and client relationship skills to successfully implement and support our product range.

You will be working directly with customers, so you must demonstrate a proven ability to work in different environments under pressure. The position will potentially require providing full wrap around on call support in a rotation. The position can require travel to various customer sites. You must have a clean UK driving license and be in a position to obtain specific Security Clearances.

Job Responsibilities:

Act as the main point of contact for customers for any complaints, inquiries and issues.
Provide remote break/fix support and update tickets within the customer Service Level Agreement.
Provide technical escalation and reporting for incidents.
Monitor issue resolution status and duration – own issues on behalf of the customer.
Provide and schedule guidance and training to customers about product operation and maintenance procedures.
Update technical manual and reference guides with the recent product updates and developments.
Continuously acquire necessary product expertise.
Attend educational workshops and trainings to develop sufficient knowledge to conduct field support activities.
Participate in industry events, conferences, meetings, etc to develop business networking and references.
Help meet all operational goals: being willing to cross functional boundaries as and when required.
Providing Tier 1,2 and 3 support on our hardware and software products, liaising with R&D team as and when required.
Delivering customer professional services.
Travel to customer sites to provide user support.
Out of hours support on a rotational basis.
Currently Hybrid working - 2 set days in Edinburgh Office each week

Basic Requirements

Strong Microsoft Windows Server skills.
Storage fundamentals (including Cloud).
Cloud Knowledge, AWS and Azure.
Good understanding of networking including switches, firewalls and trouble-shooting.
Customer Service.
Good working knowledge of PC and other hardware troubleshooting skills.
Technical Support.

Required licence or certification:

Driver licence.
AWS certification an advantage.

Require Security Clearance:

Please note this role does require NPPV Level3, so you do need to hold the right to work in the U.K. and have lived in the U.K. for the last five years (if not already obtained this will be processed).

The ideal candidates will possess:

Good working knowledge of PC and other hardware troubleshooting skills
Strong Microsoft Windows Server skills
Good understanding of networking including switches, firewalls and trouble-shooting
Storage fundamentals (including Cloud)
Interest and ability in a dopting new technologies including AI
Knowledge of Cloud technologies and principles
Strong interpersonal skills
French or German speaker an advantage
Be able to communicate and influence Senior peer group
Strong customer and client focus
Proven ability to implement multi-site systems comprising networked elements
Diligent and motivated - willing to train, learn and develop into the role (with a unique, technical product)
Team Player
Influencing, negotiations and development skills
Communication – excellent level written and oral communications skills
Proven track record of achievement

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

Competitive salary and bonus schemes
Two weeks additional pay per year (holiday bonus)
25 days holiday entitlement + bank holidays
Attractive defined contribution pension scheme
Private medical insurance
Employee stock purchase plan
Flexible working options
Life assurance
Enhanced maternity and paternity pay
Career development support and wide ranging learning opportunities
Employee health and wellbeing support EAP, wellbeing guidance etc
Carbon neutral initiatives/goals
Corporate social responsibility initiatives including support for volunteering days
Well known companies discount scheme

'We are an equal opportunities employer and we want you to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure the process works for you. We celebrate diversity and are committed to creating an inclusive environment for all employees.’

CONNECT WITH A CAREER THAT MATTERS

We’re dedicated to designing and delivering the mission-critical ecosystem our public safety & enterprise customers refer to as their lifeline – mission-critical communications, software, video and services. Our drive for continuous innovation and partnership with our customers enables them to be ready – in the day-to-day moments, and in the moments that matter most.

#LI-HW1

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Apply Now

Refine Your Search

customer technical support engineer jobs in edinburgh, sct

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