Front office assistant Work, Jobs in Edinburgh, Sct (with Salaries)

Customer Experience Team Member
ATG Entertainment Limited —Edinburgh
- £12.71 - £13.01 an hour
- Weekend availability
- Sales
- Customer service
- Cash handling
8d
Team Member (Admin)
NEXT —Edinburgh
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Computer literacy
- Cash handling
- Employee discount
10d
Accountants Assistant - Hospitality
Virgin Hotels —Edinburgh
- Full-time
- Hotel
- Analysis skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
11d
General Assistant
BaxterStorey UK —Edinburgh
- £12.71 an hour
- Full-time
- Serving
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
1d
Team Member (Delivery)
NEXT —Edinburgh
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
8d
Administrative Assistant
Fife Council —Dunfermline
- £29,170.80 - £31,761.26 a year
- Full-time
- Organisational skills
- Front desk
- IT
- Employee discount
General Assistant
BaxterStorey —Edinburgh
- £12.71 an hour
- Monday to Friday
- Serving
- Customer service
- Employee assistance programme
- Employee discount
10h
Assistant Retail Manager (Multiple Sites)
Salvation Army Trading Co. Ltd. —Edinburgh
- £26,677.07 a year
- Full-time
- Customer service
- In-person
- Retail management
Reception Supervisor
Mount Royal Hotel Edinburgh —Edinburgh
- £13.27 an hour
- Full-time
- English
- Hotel
- Supervising experience
Quick apply
4d
Investment Operations Analyst
JPMorganChase —Edinburgh
- Full-time
- English
- Analysis skills
- Continuous improvement
2d
Night Porter
Mount Royal Hotel Edinburgh —Edinburgh
- £13.27 an hour
- Weekend availability
- Hotel
- Front desk
- Communication skills
Quick apply
1d
Caseworker/Admin Assistant for Maree Todd MSP
Scottish National Party (SNP) —Edinburgh
- £25,085 - £32,497 a year
- Hybrid work
- Travel
1d
Trainee Assistant Manager - Hotel
Cardrona Hotel Golf & Spa —Peebles
- £13.50 an hour
- Weekend availability
- English
- Hotel
- Team management
Quick apply
Support Assistant
Fife Council —Buckhaven
- £25,604.23 - £26,786.83 a year
- Full-time
- Word processing
- Microsoft Office
- Administrative experience
- Employee discount
11d
Assistant Night Manager
The Caledonian Edinburgh —Edinburgh
- From £45 a day
- Full-time
- Hotel
- Communication skills
- Annual leave
Quick apply
Assistant Property Manager
Student Castle Property Management Services Ltd —Edinburgh
- Full-time
- Sales
- Microsoft Office
- Business development
Quick apply
2d
Operations Manager (Assistant Captain) - Moxy Edinburgh Airport
Hotel Co 51 —Edinburgh
- Full-time
- Bar
- English
- Hotel
- Employee discount
Quick apply
Assistant Manager
Five Guys UK —Edinburgh
- From £35,870 a year
- Weekend availability
- Sales
- Restaurant management
- Quick service & fast food restaurant
- Annual leave
- Employee assistance programme
Assistant Manager
Boots —Edinburgh
- Weekend availability
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
Restaurant Manager
Howies Inverhow ltd —Edinburgh
- £35,000 - £48,000 a year
- Full-time
- Sales
- Continuous improvement
- Recruiting
- Employee discount
Quick apply
12d

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Customer Experience Team Member

ATG Entertainment Limited -
Edinburgh

Apply Now

Job details

£12.71 - £13.01 an hour
8 days ago

Qualifications

Personal upselling recommendations
Sales
Customer service
Ticket sales
Greeting and seating guests
Customer interaction
Cash handling

Full job description

Salary

BECTU £12.71 ATG £13.01
Hours

0
Type

Casual
Closing Date

24-08-2026 at 23:59
Location

Edinburgh Playhouse, 18-22 Greenside Place
Edinburgh
Midlothian
EH1 3AA
- No Files

Customer Experience Team Member

Part of the Customer Experience team, you will report to the Customer Experience Manager, Deputy Customer Experience Managers, Assistants, Duty Managers and Supervisors on shift.

You will work alongside Security and Box Office Staff at the entrance to the venues, some of your tasks may overlap and we always work together to ensure the customers experience is the best it can be.

This is a varied role which involves working in all areas of Front of House including welcoming customers, scanning tickets, serving drinks and snacks behind the bars and Merchandise, selling ice cream and programmes in the auditorium, and showing people to their seats.

Evening and weekend availability is essential for this role. You will need to be available on either the 1st September 13:30-17:30 or 3rd September 17:30-20:30 for a recruitment event.

Please note, your role may involve working with children or vulnerable people.

Key responsibilities

Greet and engage with audience members, ensuring they feel genuinely welcomed to the venue and treated appropriately as an important and valued customer.
Answer audience queries, ensuring that they can access timely and useful information and guidance when they need it.
Maintain up to date knowledge of the venue, current and upcoming shows, products and other information relevant to customers and to recommend additional products and services as appropriate.
Proactively suggest and sell products including food and beverages at the bar or through Delivered at Seat (DAS), merchandise, programmes or packages, ensuring an engaging sales approach to customers that encourages further purchases.
Know and understand our sales targets and to work to exceed them.
Ensure the accurate and safe handling of cash and stock in line with company procedures.
Proactively identify risks to customer or staff health, safety or security and take appropriate actions to keep everyone safe. Ensure company Risk Management policies and guidance are complied with.
Work collaboratively as a team member, working well with others to ensure all required tasks are completed.
Proactively identify tasks which need to be done and take responsibility for completing them.

Your skills, qualities, and experience.

If you have most of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. All relevant training will be provided.

The essential criteria of a great member of the team are:

Understand the impact of the role on the customer experience and its importance to the company.
Have a great work ethic and care about quality.
Be observant and focussed on the customer.
Relate well to others.
Communicate effectively.
Be proactive, decisive and get things done.
Think creatively.
Have ambition and drive.
Have a flair for sales.

About Us - Our values

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

THRIVE doing what we love (with passion and dynamism)
CONNECT through every act (with collaboration and kindness)
DARE to do different (with curiosity and courage)
PERFORM at our best (with customer focus and ownership)

Our Corporate Social Responsibility pillars

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our culture

You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please email [email protected] for a confidential discussion.

Closing Date

24-08-2026 at 23:59

Apply Now

Refine Your Search

front office assistant jobs in edinburgh, sct

Customer Experience Team Member

Team Member (Admin)

Accountants Assistant - Hospitality

General Assistant

Team Member (Delivery)

Administrative Assistant

General Assistant

Assistant Retail Manager (Multiple Sites)

Reception Supervisor

Investment Operations Analyst

Night Porter

Caseworker/Admin Assistant for Maree Todd MSP

Trainee Assistant Manager - Hotel

Support Assistant

Assistant Night Manager

Assistant Property Manager

Operations Manager (Assistant Captain) - Moxy Edinburgh Airport

Assistant Manager

Assistant Manager

Restaurant Manager

I want to receive the latest job alerts for front office assistant in edinburgh, sct

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