Help desk Work, Jobs in Edinburgh, Sct (with Salaries)

Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- APIs
3d
Junior MDM Analyst
TELESOFT LLC DBA CALERO —Edinburgh
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
11d
Night Front Office Crew
YOTEL Edinburgh —Edinburgh
- £14.26 an hour
- Part-time
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
10d
Trading Product Control Associate (12 months)
National Westminster Bank PLC —Edinburgh
- £38,123 - £53,820 a year
- Full-time
- Hybrid work
- Hotel
- Accounting
- Financial services
- Annual leave
5d
Front Office Agent
Thistle Residential Ltd. —Edinburgh
- From £13.50 an hour
- Part-time
- Customer service
- Hotel
- In-person
Quick apply
3d
IT System Support User
Mowi ASA —Rosyth
- Call to connect
- Microsoft Outlook
- Travel
- IT
2d
Programme Assistant – Administration and Monitoring
University of Edinburgh —Edinburgh
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
1d
Night Porter
HandPickedHotels —Edinburgh
- From £14 an hour
- Weekend availability
- Bar
- Microsoft Office
- Hotel
- Free parking
- Employee assistance programme
Quick apply
CASS Reconciliations Analyst
FNZ —Edinburgh
- Full-time
- Microsoft Excel
- Communication skills
- Paid training
- Life insurance
4d
Junior Hub Developer
Ember —Edinburgh
- £40,000 - £50,000 a year
- Full-time
- Flexible schedule
Quick apply
L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Team management
- IT
- Employee discount
- Life insurance
Policy Officer - Scotland and Northern Ireland
Blood Cancer UK —Edinburgh
- £36,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
Quick apply
Finance Systems Administrator - 9 month FTC
Trainline —Edinburgh
- £28,000 - £33,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Oracle
- ERP systems
Front Office Assistant
TOC Accountants —Kirkcaldy
- £25,420 - £29,000 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Free parking
Quick apply
1d
Scientist (Hydrogeologist)
Scottish Environment Protection Agency —Edinburgh
- £39,725 - £43,887 a year
- Full-time
- Driving
- Annual leave
- Employee discount
Senior Policy Adviser
Ministry of Justice —Edinburgh
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
10d
Software Engineer
SeeByte Ltd —Edinburgh
- £35,000 - £45,000 a year
- Part-time
- Hybrid work
- Engineering
- Java
- Software development
- Free parking
- Work from home
Quick apply
4d
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Network Engineer
OpticNet Digital Infrastructure Ltd —Edinburgh
- £61,711 - £78,550 a year
- Full-time
- Azure
- English
- AWS
Quick apply
8d
Office Coordinator (Part Time)
Lane Clark & Peacock —Edinburgh
- Part-time
- Microsoft Excel
- Administrative experience
- IT
- Annual leave
- Employee discount

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Service Desk Engineer

Trainline -
Edinburgh

Apply Now

Job details

Full-time
£28,000 - £32,000 a year
3 days ago

Benefits

Private dental insurance
Private medical insurance

Qualifications

Microsoft Office
SQL
New Relic
APIs
IT
Communication skills

Full job description

About us

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels.

Great journeys start with Trainline

Now Europe’s number 1 downloaded rail app, with over 135 million monthly visits and £6.3 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be.

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey.

Introducing the Trainline Partner Solutions Support Team

Our TPS Support team is the first point of contact for anyone experiencing an issue with Trainline systems, whether that's an internal colleague or an external customer. We provide a comprehensive enquiry and information service, working through a broad range of technical issues while keeping our Service Level Agreements and customer satisfaction front of mind. This role exists to make sure every query, incident and request gets resolved quickly, clearly and with a genuinely customer-first attitude.

You'll work closely with teams across Trainline to coordinate resolutions, and you'll become a go-to expert on our products so you can support, train and onboard customers with confidence. You'll also have real input into how we improve our processes, helping to shape a support function that keeps getting better.

In this role as the Service Desk Engineer, you will...

Own the resolution of operational support incidents and requests from start to finish, keeping to SLAs and delivering a high standard of customer satisfaction
Coordinate ticket resolution with other teams across Trainline, communicating clearly throughout
Build deep product knowledge so you can answer customer questions confidently and support onboarding and training
Produce bespoke reports for customers, such as invoices and receipts
Take on project work, including ad hoc reporting and coordinating communications with clients and internal teams, for example when system issues need temporary workarounds
Look for ways to improve the customer experience and go beyond the basics of the role
Suggest and help implement new ideas for improving systems and processes
Work with your manager to help define, document and improve the technical support process

We'd love to hear from you if you have...

Strong time and resolution management skills across a broad range of tasks
The ability to coordinate interdepartmental work through to completion
Confidence leading conversations with a diverse range of clients across different channels of communication
Great interpersonal skills and the ability to build relationships with clients of all seniority levels, whether virtually or in person
A proactive approach to managing your own workload, escalating where needed
Composure and professionalism, even when things get busy
Experience with an ITSM or CRM toolset, and confidence using Microsoft Office
It would also be helpful if you have experience in:
- a service environment, within the UK or EU rail industry,
- drafting client facing documentation
- Any exposure to SQL, APIs, Kibana, New Relic, Postman, ITIL4
- AGILE processes is a bonus too

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits.

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one!

We're operating a hybrid model and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do:

Think Big - We're building the future of rail
Own It - We focus on every customer, partner and journey
Travel Together - We're one team
Do Good - We make a positive impact

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!

Compensation Range: £28K - £32K

Apply Now

Refine Your Search

help desk jobs in edinburgh, sct

Service Desk Engineer

Junior MDM Analyst

Night Front Office Crew

Trading Product Control Associate (12 months)

Front Office Agent

IT System Support User

Programme Assistant – Administration and Monitoring

Night Porter

CASS Reconciliations Analyst

Junior Hub Developer

L1 Service Desk Team Leader

Policy Officer - Scotland and Northern Ireland

Finance Systems Administrator - 9 month FTC

Front Office Assistant

Scientist (Hydrogeologist)

Senior Policy Adviser

Software Engineer

Helpdesk Team Leader

Network Engineer

Office Coordinator (Part Time)

I want to receive the latest job alerts for help desk in edinburgh, sct

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