Hotel & accommodations guest services staff Work, Jobs in Edinburgh, Sct (with Salaries)

Guest Services Assistant
Heeton UK & Europe —Edinburgh
- Nights as needed
- Hospitality
- Bar
- Customer service
- Annual leave
Quick apply
11d
Ground Floor Team Member
Premier Inn —Edinburgh
- Up to £13.56 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Ground Floor - Team Member
Premier Inn —Dalkeith
- Up to £13.06 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
9d
Guest Service Team Member - Nights
Hotel Indigo - Edinburgh —Edinburgh
- £13.21 an hour
- Full-time
- Hotel
- Communication skills
- Hotel experience
- Employee assistance programme
- Employee discount
Front of House Receptionist
Supercity Aparthotels —Edinburgh
- £13.52 an hour
- Nights as needed
- Microsoft Word
- Hospitality
- Customer service
- Employee discount
- Referral programme
Quick apply
3h
Nights - Team Member
Hub by Premier Inn —Edinburgh
- Up to £14.16 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
10d
Nights Team Member
Hub by Premier Inn —Edinburgh
- Up to £14.16 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
3d
Hotel Receptionist Part Time and full time
The Salisbury Hotel —Edinburgh
- £13.71 - £14.71 an hour
- Part-time
- Hospitality
- Microsoft Outlook
- English
Quick apply
7h
Nights Team Member
Premier Inn —Edinburgh
- Up to £14.16 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Receptionist
Kimpton —Edinburgh
- £13.20 an hour
- Full-time
- Hotel
- Restaurant
- Employee assistance programme
- Employee discount
Receptionist
Cairn Hotel Edinburgh —Edinburgh
- £12.80 an hour
- Weekend availability
- Hospitality
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
13d
Hotel Night Porter
Carberry Tower Mansion House and Estate —Musselburgh
- From £13 an hour
- Part-time
- Bilingual
- Hospitality
- Hotel
- Free parking
Quick apply
10d
Porter
Chartwells —Edinburgh
- £12.71 an hour
- Part-time
- Customer service
- Restaurant
Summer Accommodation Assistant - Edinburgh
Code and Destiny Student —Edinburgh
- £12.71 - £13.71 an hour
- Weekend availability
- Microsoft Word
- Hospitality
- Spanish
- Employee discount
Quick apply
3d
Team Member Reception
Beds & Bars —Edinburgh
- £12.71 an hour
- Weekend availability
- Hospitality
- Customer service
- Communication skills
Quick apply
5d
Student Experience Team Member
Unite Students —Edinburgh
- £27,300 a year
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
11d
Front-Desk Assistant - Summer 2026 | Immediate start
Joivy —Edinburgh
- £13.50 an hour
- Full-time
- Hospitality
- Customer service
- English
Quick apply
10d
Receptionist/Bartender - MOXY Edinburgh
Hotel Co 51 —Edinburgh
- £13.13 an hour
- Full-time
- English
- Hotel
- Hotel experience
- Employee discount
Quick apply
6d
Receptionist
Genting Casinos —Edinburgh
- £26,726 a year
- Weekend availability
- Customer service
- Front desk
- IT
- Employee assistance programme
Quick apply
10d
Night Porter
HandPickedHotels —Edinburgh
- From £14 an hour
- Weekend availability
- Bar
- Microsoft Office
- Hotel
- Free parking
- Employee assistance programme
Quick apply

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Guest Services Assistant

Heeton UK & Europe
Edinburgh

Quick apply

Job details

Full-time
11 days ago

Benefits

Annual leave

Qualifications

Hospitality
Customer service
Upselling
English
Guest services

Full job description

Job Ref: HEA3159

Branch: Heeton Concept Aparthotel - Queen Street Edinburgh

Location: Heeton Concept Aparthotel Queen Street Edinburgh, Edinburgh

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Shift pattern: 3 or 4 days out of 7. Shorter shifts of 4 or 6 hours negotiable

Hours per week: 16

Posted date: 23/06/2026

Closing date: 04/08/2026

About the role

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Assistant, you’ll not only be the person they rely on to handle check-in and check-out, prepare, and serve them food and drink, but you'll also offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guests feel at home.

Your day-to-day

Be the warm welcome that kicks off a memorable guest experience.
Take and manage guest bookings, up-selling opportunities and tell them about ways to improve their stay.
Handle cash and credit transactions in accordance with Heeton standard operating procedures.
Start every stay right by swiftly checking guests in accordance with IHeetonbrand standards,
Prepare and serve food and drinks in the bar and restaurant.
Help with washing up and other kitchen duties when needed.
Set up, support, and service events.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you will report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Work as part of a team to assist with Reception, Bar, Restaurant and Kitchen duties.
Jump into other ad-hoc duties when your colleagues need your help.
Ensure all public areas, including toilets and facilities, are cleaned, regularly always checked and maintained to a high standard.
Understand guest satisfaction scores and contribute to improving areas of focus.
Respond to guest queries, requests, and complaints promptly and professionally, always providing a positive experience.
Support in covering night shifts as required.

This list is not an exhaustive list of responsibilities, and additional tasks may be assigned at the discretion of your line manager in line with business needs.

What we need from you

Excellent customer service skills.
Hospitality experience preferred.
Must speak fluent English.
Other languages preferred.

Why you should apply

Annual bonus for all Team Members.
Fantastic career potential with one of the UK's fastest-growing hotel operators.
Employee staff rates across IHG globally (subject to availability).
Retention bonus on completion of 3- and 6-month service.
Service-based annual leave (increase up to a maximum of 5 extra days).
Training and development opportunities given to the role.

You will be located in [Insert relevant hotel information]

In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Quick apply

Refine Your Search

hotel & accommodations guest services staff jobs in edinburgh, sct

Guest Services Assistant

Ground Floor Team Member

Ground Floor - Team Member

Guest Service Team Member - Nights

Front of House Receptionist

Nights - Team Member

Nights Team Member

Hotel Receptionist Part Time and full time

Nights Team Member

Receptionist

Receptionist

Hotel Night Porter

Porter

Summer Accommodation Assistant - Edinburgh

Team Member Reception

Student Experience Team Member

Front-Desk Assistant - Summer 2026 | Immediate start

Receptionist/Bartender - MOXY Edinburgh

Receptionist

Night Porter

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