credit manager Work, Jobs in edinburgh (with Salaries)

Credit Control Manager
Capital Credit Union —Edinburgh
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Work from home
- Sick pay
Quick apply
14d
Workplace Relationship Manager
Aegon —Edinburgh
- £33,520 - £50,280 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Analysis skills
4d
Workplace Relationship Manager
Aegon UK —Edinburgh
- £33,520 - £50,280 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Analysis skills
4d
Credit Controller
NWH Group —Edinburgh
- £28,000 a year
- Microsoft Excel
- Microsoft Office
- Organisational skills
EMEA Collection Manager
Dexcom —Edinburgh
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Middle Office Strategic Onboarding & Implementation Associate
Standard Life —Edinburgh
- From £41,800 a year
- Hybrid work
- SQL
- Travel
- Organisational skills
Accounts Receivable Manager
Nadara —Edinburgh
- Full-time
- Microsoft Excel
- Management
- Sales
Office Administrator Assistant
Pinocchio's Children's Nurseries —Dalkeith
- £26,520 - £27,040 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Work from home
Quick apply
4h
Senior Communications Consultant
Aegon —Edinburgh
- £39,680 - £59,520 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
1d
Property Valuation Controls Manager
National Westminster Bank PLC —Edinburgh
- £45,840 - £68,760 a year
- Full-time
- Hybrid work
- Hotel
- Communication skills
- School
- Annual leave
2d
RBC Brewin Dolphin - Director, Wealth Manager (Wealth Planner / Financial Planning)
Royal Bank of Canada —Edinburgh
- Full-time
- Management
- Business development
- Communication skills
Trade Depot Manager
Flanagan Flooring —Loanhead
- Full-time
- Customer service
- Forklift
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
3d
Acquisition Commercial Manager
Barclays —Edinburgh
- Management
- Financial services
- Banking
Customer Services Assistant
Brodie Melrose Drysdale & Company Ltd —Musselburgh
- £24,420 - £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Free parking
- Life insurance
Quick apply
14d
Senior Communications Consultant
Aegon UK —Edinburgh
- £39,680 - £59,520 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
1d
Client Accounts Manager
Vets for Pets —Edinburgh
- £13 - £16 an hour
- Full-time
- Microsoft Excel
- Organisational skills
Commercial Housing Manager
Link Group Limited —Falkirk
- £58,277 - £73,067 a year
- Full-time
- Hybrid work
- Travel
- IT
- Business
- Employee assistance programme
- Employee discount
Branch Manager (Removals)
Clockwork Removals & Storage —Edinburgh
- £40,000 - £45,000 a year
- Management
- In-person
- Free parking
- Sick pay
Quick apply
Personal Assistant / Business Support
Patria Investments —Edinburgh
- Hybrid work
- Financial services
- Communication skills
- Work from home
Investment Lead, GPMS
Patria Investments —Edinburgh
- Microsoft Powerpoint
- Management
- English

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Credit Control Manager

Capital Credit Union -
Edinburgh

Quick apply

Job details

Permanent | Full-time
£35,000 - £45,000 a year
14 days ago

Benefits

Casual dress
On-site gym
Company pension
Work from home
Sick pay

Qualifications

Microsoft Excel
Customer service
Microsoft Office
Analysis skills
Financial services
AI
Communication skills
Negotiation

Full job description

The primary function of the Credit Control Manager is to manage the Credit Control function of Capital Credit Union, to pursue outstanding debts from members, maximise bad debt recovery and lead operational improvements across the full Credit Control journey.

MAIN AREAS OF RESPONSIBILITY

The postholder will work closely with members, third-party agencies and internal departments to minimise losses arising from loan delinquency, maximise debt recovery outcomes and support members experiencing financial difficulties.
The role covers the full arrears lifecycle, from early-stage intervention through to legal recovery and enforcement activity. Early-stage arrears management is currently supported through a Credit Union Service Organisation (CUSO) and the Flexys arrears platform, with the postholder acting as the key liaison, whilst taking full ownership of later-stage arrears and recovery activity. The role requires a proactive and hands-on approach with regular member contact and close management of recovery actions.
The postholder will focus on identifying and implementing process improvements through the use of automation and AI solutions to improve operational efficiency and recovery performance.
The role will also involve gathering, analysing and interpreting arrears and recovery performance data, providing regular reporting and insight to senior management to support operational oversight and strategic decision-making.

Key Tasks

To understand and apply the legal and regulatory requirements surrounding debt recovery, including FCA requirements and Consumer Duty principles, ensuring appropriate action is taken to protect Credit Union funds and support fair member outcomes.
To proactively manage arrears cases across all stages of delinquency, ensuring accounts are identified, progressed, and resolved in line with Credit Union procedures and regulatory requirements.
To maintain regular telephone and other contact methods with members regarding missed payments, negotiate sustainable repayment arrangements, and support positive recovery outcomes.
To manage complex and later-stage arrears cases, including legal recovery activity, repayment plans and enforcement action involving Debt Collection Agencies, Sheriff Officers & Legal Firms.
To liaise with the Credit Union Service Organisation (CUSO), Flexys arrears platform teams and internal departments to support effective account management, escalation processes and member engagement activity.
To analyse arrears and recovery data, identify trends and operational risks, and provide regular reporting and insight to senior management to support strategic decision-making.
To identify and implement process improvements through automation and AI solution to improve operational efficiency and recovery performance.
To manage and develop the internal policies and procedures relating to arrears management and debt recovery.
To manage relationships and processes relating to Credit Reference Agencies, including reporting, account updates, dispute resolution ensuring data accuracy and compliance.
To handle bad debt correspondence received from Debt Management Companies and/or Insolvency Practitioners to ensure that the Credit Union and individual member’s interests have been looked after and the time periods for response have been adhered to.

Qualifications and Skills Required

Significant experience (3+ years) in Credit Control, ideally within a Financial Services or regulated environment, including managing complex arrears cases and working with third party debt collection agencies and legal firms.
Strong knowledge of debt recovery, legal enforcement processes, and regulatory requirements relating to consumer lending and arrears management, with the ability to manage cases confidently and make informed decisions independently.
Excellent communication, negotiation and customer service skills, with confidence managing high volumes of telephone-based member contact, handling sensitive conversations professionally and achieving positive recovery outcomes.
Strong analytical and data-handling skills, with the ability to interpret arrears trends, identify operational risks and produce meaningful reporting to support decision-making.
Highly organised and self-motivated, with the ability to work independently, manage workload effectively and proactively progress recovery activity with minimal supervision.
Ability to identify and implement operational improvements to enhance efficiency and performance, including through automation and AI solutions.
Experience using Microsoft Office applications, particularly Excel, alongside arrears management, CRM, workflow management, or case management systems.

Hours of Work

Normal hours of work are 36.25 per week. The Credit Union opens from Monday to Friday with hybrid working offered. The Postholder may be required to work out with normal office hours. Time will be recompensed through time off in lieu of hours worked.

Salary

Salary for this role operates within a points-based salary scale ranging from £35,000 to £45,000 with placement and progression determined by relevant experience, skills, performance and contribution to operational and recovery outcomes.

Pay: £35,000.00-£45,000.00 per year

Benefits:

Casual dress
Company pension
On-site gym
Sick pay
Work from home

Work Location: Hybrid remote in Edinburgh EH7 4JG

Quick apply

Refine Your Search

credit manager jobs in edinburgh

Credit Control Manager

Workplace Relationship Manager

Workplace Relationship Manager

Credit Controller

EMEA Collection Manager

Middle Office Strategic Onboarding & Implementation Associate

Accounts Receivable Manager

Office Administrator Assistant

Senior Communications Consultant

Property Valuation Controls Manager

RBC Brewin Dolphin - Director, Wealth Manager (Wealth Planner / Financial Planning)

Trade Depot Manager

Acquisition Commercial Manager

Customer Services Assistant

Senior Communications Consultant

Client Accounts Manager

Commercial Housing Manager

Branch Manager (Removals)

Personal Assistant / Business Support

Investment Lead, GPMS

I want to receive the latest job alerts for credit manager in edinburgh

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