Customer service call centre Work, Jobs in Edinburgh (with Salaries)

Customer Service Advisor
Aquarius Contact Centres —Dunfermline
- £13.45 an hour
- Part-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Work from home
- Flexible schedule
Quick apply
3d
Team Manager - Contact Centre
Aptia Group —Edinburgh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
10d
Outbound Customer Experience Agent
Peoples Ford —Falkirk
- £25,776 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Corporate Travel Customer Advisor - German Speaking
Trip.com Group —Edinburgh
- Hybrid work
- Customer service
- English
- Hotel
- Annual leave
- Employee assistance programme
Sales Assistant
Verisure Services (UK) Limited —Falkirk
- Full-time
- Sales
- Communication skills
Quick apply
Sales Executive
Verisure Services (UK) Limited —Falkirk
- Full-time
- Sales
- Driving
- Communication skills
Quick apply

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Team Manager - Contact Centre
Aptia Group —Edinburgh
Lead, coach, and develop a team of contact centre agents, driving performance through regular 1:1s, feedback, and capability plans.
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We’re modernising how our Direct customers buy and manage their Home, Motor, Equine and Commercial (micro and SME) insurance across multiple channels, all while…
Up to £75,000 a year

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Customer Service Advisor

Aquarius Contact Centres -
Dunfermline

Quick apply

Job details

Part-time
£13.45 an hour
3 days ago

Benefits

Company pension
Work from home
Flexible schedule
On-site parking

Qualifications

Customer service
English
Complaint handling
Microsoft Office
Phone etiquette
Communication skills

Full job description

Looking for a part-time role that fits around daytime commitments? Aquarius is recruiting a Part-Time Customer Service Advisor to work evenings and weekends as part of our customer support team in Dunfermline.

This is a great opportunity if you’re customer-focused, confident on the phone, and looking for flexible hours alongside studies or family commitments. Full training is provided during both daytime and evening hours to make sure you feel fully supported from day one.

What you’ll be doing

Handling customer enquiries in a professional and friendly manner
Resolving issues and complaints efficiently, aiming for first-contact resolution
Processing orders and accurately updating customer records
Delivering consistently high-quality customer service
Working in line with company policies and procedures

What we’re looking for

You enjoy helping people and take pride in providing excellent service. You’re a clear communicator, a good problem solver, and comfortable working independently during evenings and weekends while still being a strong team player.

Essential skills & experience

At least 1 year customer service experience (call centre or similar preferred)
Excellent telephone manner with strong verbal and written communication
Customer-focused, patient, and solutions-driven
Confident using Microsoft Office and internal systems

Nice to have

Experience handling customer complaints
Additional customer service qualifications

What we offer

Permanent, part-time role
Evening and weekend shifts
Hybrid working (home and office-based after a certain amount of time spent in the office)
Company pension
On-site parking
Supportive training and a collaborative team

Location

You’ll need to reliably commute to or relocate to Dunfermline (KY11 8RY) before starting.

Job Type: Part-time

Pay: £13.45 per hour

Benefits:

Company pension
On-site parking
Work from home

Ability to commute/relocate:

Dunfermline KY11 8RY: reliably commute or plan to relocate before starting work (required)

Application question(s):

What would you say makes you a good fit for the role?
Why do you want to work with Aquarius?

Experience:

Customer service: 1 year (required)

Work Location: In person

Quick apply

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customer service call centre jobs in edinburgh

Customer Service Advisor

Team Manager - Contact Centre

Outbound Customer Experience Agent

Corporate Travel Customer Advisor - German Speaking

Sales Assistant

Sales Executive

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