Customer service representative Work, Jobs in Edinburgh (with Salaries)

Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Support Agent
Modulr Finance —Edinburgh
- Full-time
- Hybrid work
- Annual leave
- Gym membership
Customer Service Advisor
L&I Eaton ARC —Edinburgh
- £12.71 - £13.00 an hour
- Full-time
- Customer service
- Driving
- Organisational skills
- Free parking
- Employee discount
Quick apply
Customer Service Associate
UPS —Edinburgh
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Customer Service Agent - PART TIME - UK
Swissport International AG —Edinburgh
- £12.91 an hour
- Part-time
- Hospitality
- Customer service
- English
- Free parking
- Employee assistance programme
10d
Customer Service & Logistics Representative
Veranova L P —Edinburgh
- Full-time
- Sales
- Customer service
- APIs
- Annual leave
- Life insurance
Quick apply
Customer Service Agent
Menzies Aviation —Edinburgh
- Part-time
- IT
- No travel
- Communication skills
7d
Guest Experience Agent
100 Princes Street —Edinburgh
- £28,000 a year
- 12 hour shift
- Hotel
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
11d
Customer Service Representative
Dor 2 Dor scotland ltd —Livingston
- £24,420.00 - £38,756.85 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- No experience needed
- Annual leave
Quick apply
Night Guest Service Agent
Hilton —Edinburgh
- £13.41 an hour
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
Casual Guest Service Agent
Hilton —Edinburgh
- £12.91 an hour
- Part-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
Guest Service Agent
Hilton —Edinburgh
- £12.91 an hour
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
Customer Service Centre Agent
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
Client Services Associate
Seven Investment Management —Edinburgh
- Microsoft Word
- Microsoft Excel
- Microsoft Office
11d
Part Time - Reservations & Guest Relations Agent
Destiny Scotland Apartments —Edinburgh
- From £13 an hour
- Part-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
Quick apply
13d
Customer Care Assistant x2
Midlothian Council —Bonnyrigg
- £29,191 - £30,187 a year
- Call to connect
- Customer service
- English
- Microsoft Office
- Annual leave
3d
Passenger Service Agent
Aviation Services EDI Limited —Edinburgh
- £12.72 an hour
- Part-time
- Customer service
- Annual leave
- Employee discount
Quick apply
12d
Customer Service Advisor (Maternity Leave Cover ~1 Year Temporary Contract)
Walker Slater —Loanhead
- £15.50 - £16.00 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
Customer Support Coordinator (12 month contract)
Element Materials Technology —Edinburgh
- Full-time
- Sales
- Customer service
- Communication skills
13d
Customer Service Representative
William Hill —Edinburgh
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
4d

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Customer Care Coordinator

Public Library of Science -
Edinburgh

Apply Now

Job details

£24,000 - £26,000 a year

Benefits

Company pension
Private medical insurance
Paid volunteer time

Qualifications

CRM software
Customer service
Salesforce
Continuous improvement
Customer support
Communication skills
Time management

Full job description

This position is anticipated to be a short-term, and not expected to exceed April 30, 2028.

This position is fully remote/home based. Applications will be accepted from candidates based in the UK

Role Summary

The Customer Care division is committed to representing PLOS by delivering exceptional customer service through problem ownership, proactive engagement, integrity, and accountability that supports continuous organizational improvement. As the Customer Care Coordinator, you are part of an impactful international team that serves as the conduit connecting PLOS to our primary audience and delivering exceptional service to our customers. You are patient, empathetic, passionately communicative, and understand the value of effective communication skills.

In your role, you will be the primary point of customer contact, providing guidance, answering questions, and resolving any emerging problems that our customers might face with accuracy and efficiency. You develop perpetual value by nurturing relationships through successful professional engagements that provide timely solutions and meaningful customer experiences.

As the Customer Care Coordinator, you are a confident and highly organized individual with superior business communications skills, motivated by a culture of continuous improvement. You are a natural team player, with the ability to collaborate effectively across teams and hold yourself accountable for meeting competing deadlines in a fast-paced environment.

You will report to the Customer Care Suite Manager, and work as part of the Publishing Operations team to maintain unfettered communication channels, and uphold excellent customer experience, especially for but not limited to authors, editors, and reviewers. You will adhere to response time benchmarks to protect brand integrity and ensure timeliness and quality of resolution and experience.

Responsibilities

Customer Service

Manage high volume of incoming queries
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information
Meet established team targets
Handle customer complaints, provide appropriate solutions and alternatives within defined time parameters; follow up to ensure resolution
Accurately track customer interactions to inform data analysis and evaluations
Follow communication procedures and guidelines
Take the extra mile to engage customers

Teamwork

Filter customer queries to appropriate stakeholders and manage follow through and resolution.
Provide coverage for colleagues as necessary.

Knowledge and Skills

Proven customer support experience or experience as a customer service representative
Strong professional communication skills and active listening
Excellent time-management skills
Focus on quality and attention to detail
Familiarity with CRM systems and practices (Salesforce Prefered)

Qualifications

At least two years of Customer Service experience
Excellent writing skills
Salesforce experience
Previous experience working in Publishing
Previous experience working in a remote environment

Physical Requirements and Work Environment

Prolonged periods stationary at a desk and working on a computer.
Some national and international travel may be required.
Some flexibility to work across time zones.

The base salary range we've established for these positions is £24,000- £26,000. PLOS also offers a comprehensive benefits package summarized below.

UK:

Private medical insurance
Life assurance
Income protection
Personal accident insurance
Pension with up to 10% employer match
25 days holidays, market competitive Maternity and Paternity leave
Birthday and three winter holidays days off
2 days paid time off for volunteering per year
Fully remote work environment with stipend on joining for home office

About PLOS

Building on a strong legacy of pioneering innovation, PLOS continues to be a catalyst in open science, reimagining models to meet open science principles, removing barriers and promoting inclusion in knowledge creation and sharing, and publishing research outputs that enable everyone to learn from, reuse and build upon scientific knowledge.

Our work is supported by a highly skilled global in-house team, partnerships with local scholarly organizations, and the valued contributions of a diverse, international community of scientific researchers.

We're committed to equal opportunity

We're working to create a more equitable system of scientific knowledge and understanding. Removing barriers to inclusion and facilitating broad participation of voices is core to our success, inside and out.

Beyond accepting distinct perspectives, we seek and support divergent backgrounds among our staff because we know differences strengthen our teams, our work, and our communities. We strongly encourage applicants of all identities to join us as we work towards a future where science is open to all, for all.

Visit plos.org/careers to learn more.

To learn more about how PLOS protects your privacy, see our Employee Privacy Notice.

Apply Now

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customer service representative jobs in edinburgh

Customer Care Coordinator

Customer Support Agent

Customer Service Advisor

Customer Service Associate

Customer Service Agent - PART TIME - UK

Customer Service & Logistics Representative

Customer Service Agent

Guest Experience Agent