Scottish Veterans’ Residences (SVR), Scotland’s oldest military charity. We support former Armed Forces and Merchant Navy personnel who are homeless, at risk of homelessness, or who otherwise need housing support.
We are recruiting a Housing Support Officer to join the Support Team in our 83-room residence at Whitefoord House. Located at the foot of the Royal Mile in Edinburgh,
This is a permanent full-time post (37.5 hours/week) working across seven days on a four weekly repeating rota. This post is subject to PVG check.
Whitefoord House offers a dynamic housing support service to assist our Veterans to return to independent living where appropriate. We seek to maximise their independence and provide support to move on to appropriate, permanent accommodation wherever possible. Veterans have their own fully furnished en-suite room and access to all the facilities and support on site. Our facilities include a modern dining room providing all our residents with meals, as well as a gym, community library & and laundry services.
This is a pivotal role in delivering our service and as such, represent a fantastic career opportunity for the successful candidate.
Our Vision: All Veterans living as independently as they are able, in a place they are proud to call home.
Our Values: Dignity and Respect Unity of Purpose Expert provision of Service
Our Mission: To provide quality support and accommodation to as many ex-Service and Merchant Marine personnel as possible, for as long as they need it, in order to assist those that are able to return to independent living.
ABOUT YOU
Motivated, dedicated and enthusiastic, you will be responsible for the day-to-day delivery of support to our Veterans. To fulfil our Vision and Mission, you will embed our Values to deliver the safety, health, comfort, and welfare of Veterans in line with the Care Inspectorate’s Health and Social Care Standards.
With a minimum of three years previous experience working in housing support you will be Professionally qualified and registered with the SSSC, you will hold an SVQ3 (or be working towards). Have an understanding of the supported housing sector and be able to demonstrate a track record of contributing t\o high quality services. You are reliable, consistent, focused, and flexible in both your outlook and approach.
In return, we offer an excellent salary of £33,472.49 per annum, plus additional benefits.
Main responsibilities
- To undertake intensive housing support and other forms of support with vulnerable veterans who are homeless or who are at risk of homelessness.
- Proactively support veterans into permanent accommodation.
- Support the stability of a veteran where they are unable to move to other accommodation.
- Carry out duties in accordance with our Vision, Values and Mission.
- Ensure compliance with General Data Protection Regulations.
- Ensure compliance with health and safety & risk management requirements.
- Work effectively as a team member.
- Supporting all colleagues to ensure residents abide by the terms of occupancy, taking appropriate action in conjunction with other teams where necessary.
Housing Support responsibilities
- Responsible for the proactive delivery of intensive housing support and other support services to allocated caseload of veterans in line with the Care Inspectorate’s Health & Social Care Standards.
- Support Veterans to comply with their terms of occupancy including any arrears, antisocial behaviour, or any other issue.
- Responsible for working with veterans to agree their housing support plan, including goals, risk assessments and reviews using provided tools.
- Support Veterans to maximise income and state benefits including housing benefit.
- Support veterans to manage their finances and debts effectively to meet their goals.
- Support veterans to maximise their future housing options, including assisting veterans to secure furnishing grants, etc.
- Support Veterans to access training, education and employment.
- Support veterans to secure health services to meet their physical and mental health needs.
- Support veterans to address addiction issues.
- Signpost and refer to other specialist services.
If you are interested in joining our friendly and professional team, please visit our website at www.svronline.org/about-work and download the application documents.
If you would like an informal discussion, please contact Justin Gould, Support Supervisor on 0131 556 6827
Completed applications and equality forms should be submitted to [email protected] no later than noon on 21st June 2026
Interviews will be held from 1at July 2026
Please note late Applications & CVs will not be accepted.
Job Type: Full-time
Pay: Up to £33,472.49 per year
Benefits:
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
- Sick pay
Ability to commute/relocate:
- Edinburgh EH8 8BS: reliably commute or plan to relocate before starting work (required)
Experience:
- Housing Support: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
