Service desk Work, Jobs in Edinburgh Eh16 (with Salaries)

L1 Service Desk Team Leader
XMA —Livingston
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Team management
- IT
- Employee discount
- Life insurance
5d
Workplace Corporate Receptionist
Mitie —Edinburgh
- £14.12 an hour
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
3d
Customer Support Specialist (Application Support)
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Profit sharing
- Health & wellbeing programme
Quick apply
12d
Analyst, Enterprise Service Desk
ABACUS —Edinburgh
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
IT Support Specialist
Cirrus Logic —Edinburgh
- Full-time
- Customer service
- No degree
- IT
Team Lead, Enterprise Service Desk
ABACUS —Edinburgh
- Customer service
- Windows
- Bachelor's degree
- Annual leave
- Employee discount
Quick apply
Customer Service Administrator
GAP Group —Falkirk
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Senior Technical Support Analyst
Lugo —Edinburgh
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Azure
- Software troubleshooting
- Customer service
- Paid training
- Bereavement leave
Quick apply
System Support Team Leader
NHS Scotland —Queensferry
- £43,231 - £52,679 a year
- Azure
- Management
- Windows
2d
Implementation & Support Consultant
The Anywhere Company —Edinburgh
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
Quick apply
Executive Receptionist
Portico Corporate Reception Management —Edinburgh
- £20,982 a year
- Overtime
- Hotel
- Organisational skills
- Hotel experience
- Annual leave
- Life insurance
Quick apply
IT Support Technician
East Lothian Council —Haddington
- £15.16 - £16.30 an hour
- Call to connect
- Customer service
- Microsoft Office
- Travel
7d
Service Delivery Team Lead
Redsquid Communications —Fife
- Full-time
- Management
- Customer service
- Mentoring
Quick apply
Salesforce Analyst
Quorum Cyber —Edinburgh
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Salesforce
Quick apply
EUC Engineer
CGI —Edinburgh
- Full-time
- Customer service
- Windows
- Communication skills
Quick apply
2d
IT Airport Engineer - Edinburgh Airport
ESP Global Services Limited —Inverleith
- £25,114.96 a year
- Customer service
- Travel
- IT
Quick apply
13d
Software Engineer
Opus 2 —Edinburgh
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Java
- AWS
- APIs
- Employee assistance programme
Quick apply
IT Manager
Sibcas Ltd —Bathgate
- Full-time
- Azure
- Computer Science
- Travel
- Free parking
- Annual leave
Quick apply
3d
Senior IT Engineer
Texaport —Edinburgh
- £45 - £55 an hour
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Driving
- Annual leave
Quick apply
Senior Software Engineer
Opus 2 —Edinburgh
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Java
- AWS
- APIs
- Employee assistance programme
Quick apply

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service desk jobs near edinburgh eh16

L1 Service Desk Team Leader

XMA -
Livingston

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Job details

Permanent | Full-time
£28,000 - £32,000 a year
5 days ago

Benefits

Company pension
Discounted gym membership
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Team management
ServiceNow
IT
Help desk

Full job description

Location: Livingston

SALARY: £28,000 - £32,000 per annum

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program

Do you enjoy developing, coaching and managing customers? Do you have experience managing a team of 10-12 and you’re looking for the next company to excel and grow your skills? Or, are you just looking to join a reputable company where you can really show your management skills?

If you answered yes to any of the above, we may have the role for you!

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

We are currently looking for an IT Support Team Leader to manage a team of individuals within a busy helpdesk environment. You will be responsible for all relationships with your customers, focusing on getting the best out of your team to hit all service level agreements.

LOCATION : Livingston - Hybrid

JOB SPECIFICATION:
You’ll be responsible for a team of 10-12 colleagues within a busy helpdesk
Helping the team come to resolutions on all incidents and requests received through our ticket system, phone or email
1-2-1s and coaching plans within your team, plus the delivery of performance reviews
Main point of contact for customers you are responsible for on your helpdesk to keep up a consistent line of communication.

This role involves working Monday – Friday on 8.5 hour shifts, anywhere between 7am-6pm, with an hour lunch.

REQUIREMENTS:
Experience managing a team of 10-12 within either a helpdesk, service desk or call centre environment
Confident delivering customer service and dealing with clients both by phone or email
A keen interest in IT or experience managing a helpdesk team

We’re proud to be recognised as a Disability Confident Level 3 Employer—the highest level in the UK Government’s scheme. This reflects our ongoing commitment to fostering an inclusive, supportive culture where everyone has the opportunity to thrive. Through our inclusive recruitment practices, we ensure that individuals with disabilities are given fair and equal access to opportunities within our organisation. As part of this commitment, we participate in the Guaranteed Interview Scheme, which offers an interview to any candidate with a disability who meets the essential criteria for the role.

We will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is [email protected], we will be happy to action your requests.

KEYWORDS : 1 st Line IT Support, 1 st Line, 1 st Line Team Leader, 1 st Line IT Support Team Leader, Technical Analyst Team Lead, 1 st Level, Level 1 Technical Analyst, Helpdesk, Ivanti, Service Now, ITSM tools, Team Leader, 1 st Level Team Leader, 1 st Level Technical Analyst Team Leader

Apply Now

Refine Your Search

service desk jobs in edinburgh eh16

L1 Service Desk Team Leader

Workplace Corporate Receptionist

Customer Support Specialist (Application Support)

Analyst, Enterprise Service Desk

IT Support Specialist

Team Lead, Enterprise Service Desk

Customer Service Administrator

Senior Technical Support Analyst

System Support Team Leader

Implementation & Support Consultant

Executive Receptionist

IT Support Technician

Service Delivery Team Lead

Salesforce Analyst

EUC Engineer

IT Airport Engineer - Edinburgh Airport

Software Engineer

IT Manager

Senior IT Engineer

Senior Software Engineer

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