Head coach Work, Jobs in Edmonton, Gtl (with Salaries)

Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Retail for the South (UK)
Lovisa —London
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
Head of People
StudioXAG —London
- £85,000 - £110,000 a year
- Full-time
- Hybrid work
- Flexible schedule
Quick apply
Head Coach – F45 Training
F45 Training —London
- £28,000 - £35,000 a year
- Part-time
- Anatomy knowledge
- English
- First Aid Certification
- Store discount
- Relocation assistance
Quick apply
10d
Head of People
InvestEngine —London
- Hybrid work
- Human resources
- AI
Head of People
Football Beyond Borders —London
- £42,282 - £49,328 a year
- Full-time
- Hybrid work
- Leadership
- School
- Annual leave
- Employee assistance programme
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
13d
Head of Content & Channels
AXA —London
- From £80,000 a year
- Leadership
9d
Head Football Coach
European Football Academy —Maida Vale
- £13.00 - £27.50 an hour
- Part-time
- First Aid Certification
- In-person
- School
Quick apply
13d
Store Manager (Head Coach) - London
Nike —London
- Weekend availability
- Serving
- English
- Leadership
- Employee discount
Head Football Coach
The Football Fun Factory —Billericay
- £20 - £30 an hour
- Part-time
- First Aid Certification
- In-person
- School
Quick apply
7d
Career Coach
Freshfields —London
- Microsoft Office
- Analysis skills
- Bachelor's degree
Head of Partnerships
Lokalise —London
- Full-time
- Remote
- CRM software
- Travel
- AI
- Flexible schedule
Quick apply
9d
Training Coordinator
Pho —London
- £40,000 a year
- Full-time
- Travel
- Restaurant
Quick apply
Assistant Store Manager (Assistant Head Coach) - London
Nike —London
- Weekend availability
- Serving
- English
- Leadership
- Employee discount
Head of Claims
ClaimSorted —London
- £150,000 - £200,000 a year
- Full-time
- Hybrid work
- In-person
- Annual leave
Women's First Team Coach
West Ham United —London
- Full-time
- First Aid Certification
- Travel
- Communication skills
- Annual leave
- Employee discount
Quick apply
13d
Founding Head of Talent
Searchable —London
- £120,000 a year
- Full-time
- Bar
- AI
- Annual leave
Quick apply
Head of Privacy
Trainline —London
- £115,000 - £140,000 a year
- Full-time
- Hybrid work
- Machine learning
- Agile
- AI
Head of Brand & Communications
amicable —London
- Up to £70,000 a year
- Hybrid work
- Communication skills
- Marketing
- Employee assistance programme
Quick apply
10d

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head coach jobs near edmonton, gtl

Head Of Customer Experience

Five Guys UK -
London

Apply Now

Job details

Permanent
Up to £70,000 a year

Benefits

Company pension
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Car scheme

Qualifications

Hospitality
Customer service
Leadership
Restaurant experience
Communication skills

Full job description

BURGERS & FRIES AND INCREDIBLE CAREERS!

We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.

These days, we're still just as much a family as we always have been. We have tons of integrity, we're enthusiastic. we're competitive and we just get it done - whatever the challenge.

The Head of Customer Experience owns how Five Guys shows up for its customers across every touchpoint. This role leads customer support and feedback end to end, while acting as a brand guardian for all customer facing communication.

You will ensure every interaction reflects Five Guys tone of voice and core messages around freshness and quality, simplicity and comfort, our people, and how and why we do what we do. You will protect brand reputation across direct support, reviews, and social channels, and turn customer insight into action that improves the guest experience.

This role is focused on spotting patterns in customer feedback, identifying where service breaks down, and translating insight into clear guidance for stores, districts, regions, and countries across the JV.

WHAT YOU'LL DO

Own and run customer service across email, website forms, social channels, and review platforms
Respond quickly, accurately, and empathetically, keeping tone aligned to Five Guys friendly, honest, premium voice
Identify recurring issues, frustrations, and service patterns at store, district, and regional level
Deliver clear weekly and monthly reporting with trends, priorities, and practical recommendations
Share insight with operations, training, brand, and food safety teams to drive service improvements
Monitor social channels for engagement, sentiment, and service related feedback
Respond to reviews and social messages using brand safe language that builds trust and shows accountability
Maintain a clean and consistent customer feedback framework, including tagging for brand insight such as generosity, freshness, crew warmth, and consistency
Support leadership in shaping customer experience plans and help store teams adopt best practices
Contribute to training materials covering service standards, complaint handling, and communication habits
Escalate urgent or complex issues to the right teams and own follow up through to resolution
Complete ad hoc store visits to understand the customer journey firsthand
Own customer service standards, processes, and guidelines across all channels

YOUR EXPERIENCE

Hands on customer service experience in restaurants, hospitality, or retail
Strong written and verbal communication, with confidence handling sensitive situations
Experience managing customer contact across multiple channels, including social and reviews
Strong repoability to influence and drive change without direct operational control
Highly organised and comfortable managing high volumes of contact
Strong command of tone of voice and the ability to coach others
Experience responding publicly to reviews and social feedback in high visibility situations
Clear understanding of how customer communication shapes brand trust, quality, and consistency

OUR REWARDS AND BENEFITS

A generous annual bonus based on business performance
Pension scheme
Enhanced Maternity and Paternity leave
Electric car salary sacrifice scheme
Long service rewards after 5 and 10 years with Five Guys
Five Guys Perks & discounts
Invite to our annual General Managers conference - this year we celebrated in Lisbon!
Life assurance
Private medical via Vitality
Wellbeing support

Apply Now

Refine Your Search

head coach jobs in edmonton, gtl

Head Of Customer Experience

Head of Retail for the South (UK)

Head of People

Head Coach – F45 Training

Head of People

Head of People

Head of Client Services

Head of Content & Channels

Head Football Coach

Store Manager (Head Coach) - London

Head Football Coach

Career Coach

Head of Partnerships

Training Coordinator

Assistant Store Manager (Assistant Head Coach) - London

Head of Claims

Women's First Team Coach

Founding Head of Talent

Head of Privacy

Head of Brand & Communications

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