Service leader Work, Jobs in Edmonton, Gtl (with Salaries)

Control Centre Duty Manager
Keolis Amey Docklands 2025 Limited —London
- £90,450.17 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Employee discount
2d
Cabinet Support Officer
London Borough of Barking and Dagenham —London
9d
Service Charge Team Leader
Hackney Borough Council —Hackney
- £49,155 - £51,228 a year
- Full-time
- Management
- IT
9d
Team Leader
Change Grow Live —Newham
- £36,101.10 - £38,114.53 a year
- Management
- Annual leave
- Employee discount
9d
Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Operations Team Leader
Ministry of Justice —London
- £32,483 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Presentation skills
- Leadership
- Annual leave
- Employee discount
12d
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Store Manager
Aldi —London
- Up to £69,000 a year
- Annual leave
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Open Job Post - Multiple Roles Available
Elavate —London
- Remote
- In-person
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Delivery Programme Manager
North London NHS Foundation Trust —London
- £75,328 - £86,114 a year
- Full-time
- Annual leave
23h
Customer Service Team Leader
Provide Care Solutions LTD —Greenford
- £43,000 a year
- Full-time
11d
Patient Pathway Officer - Contact Centre
Royal Free London NHS Foundation Trust —London
- £30,142 a year
- Part-time
- IT
- Communication skills
1d
Team Leader
Zambrero Eastcheap —London
- From £15.25 an hour
- Full-time
- In-person
- Leadership
- Communication skills
- Employee discount
Quick apply
8h
General Manager
Urban Gym Group —London
- £40,000 - £50,000 a year
- Full-time
- Communication skills
- Employee discount
Hotel Manager
Atlas Hotels —Chingford
- Up to £49,250 a year
- 8 hour shift
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
12d
Office Manager
Outcomes First Group —Crouch End
- Up to £38,000 a year
- Monday to Friday
- Human resources
- Communication skills
- School
- Employee discount
8d
Day Concierge
Rendall & Rittner —London
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
7d
Retail Shift Manager
Lidl —Waltham Cross
- £16.30 - £16.80 an hour
- Part-time
- Leadership
- Store discount
- Employee discount
12d

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service leader jobs near edmonton, gtl

Control Centre Duty Manager

Keolis Amey Docklands 2025 Limited
London

Apply Now

Job details

Full-time
£90,450.17 a year
2 days ago

Benefits

Season ticket loan
Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer service
Analysis skills
Organisational skills
Communication skills

Full job description

Job Advert

KeolisAmey Docklands (KAD) operates and maintains the Docklands Light Railway (DLR) on behalf of Transport for London. Every day we deliver a safe, reliable and customer-focused railway connecting communities across London.

As we continue to deliver our KAD25 franchise commitments, we are looking for an experienced operational leader to join our Service Delivery team as a Control Centre Duty Manager. This is a critical safety leadership role, responsible for directing railway operations in real time and ensuring the safe and efficient delivery of services across the DLR network.

The Role

Reporting to the Head of Control Centre, the Control Centre Duty Manager is responsible for managing the operational railway service during their shift, ensuring the safe operation of the network whilst delivering performance, customer service and contractual targets.

As the senior operational manager on duty outside normal office hours, you will lead responses to service disruption, operational incidents and emergencies, coordinating control room teams, operational colleagues and external stakeholders to minimise customer impact and restore normal service as quickly and safely as possible.

This role is ideally suited to an experienced operational leader who thrives in a fast-paced environment, demonstrates strong leadership under pressure, develops high-performing teams and is passionate about delivering service excellence every day.

What You'll Do

Lead the safe and efficient operation of the DLR network during your shift.
Provide leadership and direction to Control Centre Supervisors, Controllers, Technicians, Information Assistants and Depot Assistants.
Manage operational incidents, service disruption and emergency situations, ensuring appropriate decisions are made and resources deployed effectively.
Act as the senior operational decision-maker outside normal business hours.
Liaise with emergency services, infrastructure teams and operational departments to restore service safely and efficiently.
Monitor operational performance, identifying emerging risks, trends and opportunities for improvement.
Ensure customers and colleagues receive accurate, timely and consistent information during service disruption.
Lead, motivate and develop teams, supporting competence management, performance development and colleague wellbeing.
Investigate operational incidents, identifying lessons and opportunities for continuous improvement.
Support the development of operational procedures, contingency plans and service recovery strategies.
Deputise for the Head of Control Centre when required.

What You'll Need

Essential

Significant experience within a railway, transport, emergency response or other safety-critical operational environment.
Experience leading operational teams within a live control room, operations centre or similar environment.
Strong knowledge of operational incident management, service recovery and emergency response.
Experience applying operational rules, procedures and risk controls within a safety-critical environment.
Experience leading, developing and motivating teams in a fast-paced, high-pressure environment.
Strong decision-making skills with the ability to remain calm under pressure.
Excellent communication, influencing and stakeholder management skills.
Strong analytical, problem-solving and organisational skills.
Good understanding of customer service and operational performance delivery.

Desirable

Experience within a railway control centre environment.
Understanding of railway signalling, rolling stock and operational systems.
Knowledge of rail performance regimes and contractual service delivery arrangements.
Experience producing operational procedures, contingency plans, and business continuity arrangements.
Experience managing competence and operational performance frameworks.Experience operating within an incident command, crisis management, or emergency response framework.

What We Offer

As part of the Transport for London family, we offer a range of excellent benefits including:

Free travel on the TfL network for you and a nominated partner or family member living at the same address.
75% discount on National Rail Season Tickets.
Defined Contribution Pension Scheme with up to 10% employer contribution.
Interest-free season ticket loan.
Access to healthcare services through Doctor Care Anywhere.
Discounts, rewards and wellbeing support through Perkbox.

Join Us

If you are an experienced operational leader who can make confident decisions under pressure, inspire high-performing teams and deliver safe, reliable railway operations, we'd love to hear from you.

Apply today and help us deliver Service Excellence Every Day.

Closing Date 28th June 2026

Apply Now

Refine Your Search

service leader jobs in edmonton, gtl

Control Centre Duty Manager

Cabinet Support Officer

Service Charge Team Leader

Team Leader

Customer Experience Team Leader

Operations Team Leader

Office Team Leader

Store Manager

Client Engagement Manager

Open Job Post - Multiple Roles Available

Head of CS - Under 18s Services

Delivery Programme Manager

Customer Service Team Leader

Patient Pathway Officer - Contact Centre

Team Leader

General Manager

Hotel Manager

Office Manager

Day Concierge

Retail Shift Manager

I want to receive the latest job alerts for service leader in edmonton, gtl

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