Complex care case manager Work, Jobs in Egham, Sry (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
11d
HR Advisor - Health and Social Care
Glenholme Specialist Healthcare —Eton
- £28,000 - £35,000 a year
- Full-time
- Microsoft Office
- Travel
- Recruiting
Quick apply
Case Manager
Central London Community Healthcare NHS Trust —London
- £55,524 - £62,652 a year
- Full-time
- Case management
- Rehabilitation centre
- Patient care
11d
Early Help Advisor
Surrey County Council —Woking
- From £30,647 a year
- Hybrid work
- Experience working with children
- Annual leave
- Employee assistance programme
4d
Team Manager (Fostering)
Silver Lining Fostering Ltd. —Brentford
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Team management
- Work from home
- Referral programme
Quick apply
2d
Collaborative L&D Specialist - UK (Hybrid)
Laminar Projects —London
- Overtime
- Hybrid work
- No experience needed
- Psychology
- Training & development
Personal Advisor - 21+
Hillingdon Council —Uxbridge
- £40,182 - £42,060 a year
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Annual leave
4d
EHC Coordinator
City of Westminster Council —Kensington
- £42,912 - £46,854 a year
- Management
- Experience working with children
- Conflict management
5d
Capture Manager
Leidos —Farnborough
- £75,800 - £99,800 a year
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Senior Pharmacovigilance Officer, Team Lead/ Case Processing Manager- Medical Device experience needed
PrimeVigilance —Guildford
- Full-time
- Remote
- Nursing
- English
- Team management
Quick apply
Family Help Deputy Pod Manager
Wokingham Borough Council —Wokingham
- £52,414 - £56,732 a year
- Full-time
- Supervising experience
- Bachelor's degree
- Team management
- Annual leave
- Employee assistance programme
8d
Associate Case Manager
Active Care Group —London
- Part-time
- Case management
- Rehabilitation centre
- Travel
Quick apply
1d
Associate Case Processing Manager (Line Management position)
PrimeVigilance —Guildford
- Full-time
- Hybrid work
- Nursing
- Team management
- Quality control
Quick apply
Manager, Health Services
Royal Caribbean Group —Weybridge
- Weekend availability
- English
- Travel
- Recruiting
8d
Complex Care Programme Case Manager
South London and Maudsley NHS Foundation Trust —London
- £66,274 - £73,496 a year
- Full-time
- Case management
- Discharge planning
- Budgeting
5d
Assistant Team Manager, Children's Specialist Support Team (pay award pending)
Bracknell Forest Council —Bracknell
- £58,440 - £61,691 a year
- Full-time
- Hybrid work
- Analysis skills
- Experience working with children
- Team management
- Annual leave
- Employee assistance programme
Senior Social Worker - Substance Misuse Team
Surrey County Council —Chertsey
- £49,464 - £52,864 a year
- Call to connect
- Supervising experience
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
EHCP Coordinator
Cognus Limited —Wallington
- From £38,729.93 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- School
- Annual leave
- Employee assistance programme
Quick apply
4d
Case Manager
Frenkel Topping —London
- From £48,000 a year
- Call to connect
- Case management
- Care plans
Quick apply
Assistant Team Manager - Occupational Therapy
Royal Borough of Windsor and Maidenhead —Maidenhead
- £50,602 - £55,120 a year
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Case management
- Free parking
- Annual leave

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Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent | Full-time
£40,000 - £45,000 a year
11 days ago

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

complex care case manager jobs in egham, sry

Complaints & Resolution Manager

HR Advisor - Health and Social Care

Case Manager

Early Help Advisor

Team Manager (Fostering)

Collaborative L&D Specialist - UK (Hybrid)

Personal Advisor - 21+

EHC Coordinator

Capture Manager

Senior Pharmacovigilance Officer, Team Lead/ Case Processing Manager- Medical Device experience needed

Family Help Deputy Pod Manager

Associate Case Manager

Associate Case Processing Manager (Line Management position)

Manager, Health Services

Complex Care Programme Case Manager

Assistant Team Manager, Children's Specialist Support Team (pay award pending)

Senior Social Worker - Substance Misuse Team

EHCP Coordinator

Case Manager

Assistant Team Manager - Occupational Therapy

I want to receive the latest job alerts for complex care case manager in egham, sry

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