Service desk Work, Jobs in Elderslie, Rfw (with Salaries)

Service Desk Analyst
Edrington —Glasgow
- £30,000 - £38,000 a year
- Hybrid work
- Azure
- Customer service
- DevOps
- Store discount
- Employee discount
5d
IT Helpdesk Apprentice
QA Apprenticeships —Paisley
- £19,000 a year
- Monday to Friday
- SQL
- Communication skills
1d
Service Delivery Manager (Scotland)
North —Renfrew
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Service Desk Manager
GAP Group —Glasgow
- Full-time
- IT
10d
Service Desk Analyst
Landmark Information Group —Glasgow
- Customer service
- Travel
- Communication skills
- Free parking
Service Desk Manager
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
- Leadership
- Annual leave
- Flexible schedule
3d
Applicant Contact Advisor (Fixed Term Appointment)
Ministry of Justice —Glasgow
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Administrative experience
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
4d
2nd Line Support Engineer
Northern Marine Group —Glasgow
- Azure
- Microsoft Office
- SharePoint
7d
Service Desk Administrator
March —Glasgow
- £0.01 a year
- Windows
- Analysis skills
- Communication skills
Quick apply
Senior Service Desk Analyst
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Flexible schedule
2d
Service Desk Engineer - Glasgow
Accenture —Glasgow
- Full-time
- Customer service
- English
- Microsoft Office
Senior Service Desk Analyst (FTC)
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Microsoft Office
- Annual leave
- Flexible schedule
2d
IT Airport Engineer - Glasgow Airport
ESP Global Services Limited —Paisley
- £25,114.96 a year
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
9d
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Digital Help Desk Apprentice
QA Apprenticeships —Glasgow
- £22,000 a year
- Full-time
- IT
21h
Service Desk Manager
Fred. Olsen Ltd —Glasgow
- Employee discount
3d
Cyber Security Analyst
Aggreko —Glasgow
- Full-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Digital Workplace Consultant
Cobry —Glasgow
- Full-time
- Remote
- Work from home
Depot Administrator - Glasgow
CES Power —Glasgow
- Full-time
- Customer service
- Time management
Quick apply
4d
Guest Services Host
Portico Corporate Reception Management —Glasgow
- £27,976 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
- Life insurance
Quick apply

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service desk jobs near elderslie, rfw

Service Desk Analyst

Edrington
Glasgow

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Job details

Fixed term contract
£30,000 - £38,000 a year
5 days ago

Benefits

Store discount
Company pension
Private medical insurance
Employee discount

Qualifications

ITIL Certification
Driving Licence
Azure
Customer service
DevOps
Continuous improvement
ITIL
Computer networking
Agile
Problem management
Cybersecurity
Communication skills
Active Directory

Full job description

Requisition Id: 3921

Location:
Glasgow, Scotland, GB, G15 6RW

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Our Craft

Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal rum from the Dominican Republic, Wyoming Whiskey in the American Whiskey category and Valdespino sherry from Jerez in Spain. Edrington also has a strategic partnership with No.3 London Dry Gin.Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.

Our Blend of Benefits
Salary: £30,000 – £38,000
12 Months FTC
37 days holiday, plus 4 Giving More volunteer days
Save for retirement and invest in your future - pension contributions (employee up to 8.75%, employer up to 14%)
Share in our success with up to 10% Share Reward scheme (subject to eligibility)
Private medical insurance that covers the cost of private healthcare and includes round the clock access to GP services and menopause health line
24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
Experience our exceptional brands with a generous annual product allowance, plus at least 20% discount in our staff shop
Embrace work-life harmony with hybrid working, 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year

Embrace Excellence

Our Service Desk Analysts contribute to Edrington’s commitment of providing high quality technology support by meeting or exceeding SLAs, KPIs and customer satisfaction. The role forms part of a team, responding to requests for technical support and completing request fulfilment, and is split between our two Glasgow sites; our Great Western Road facility which included a bottling hall and warehousing, and our global headquarters based in Glasgow city centre. Our Service Desk team support our colleagues across these sites, and wider locations on a remote basis across a variety of technologies.

Make an Impact
Take ownership of Service Desk tickets, diagnosing and resolving issues across end-user devices, telephony, AV solutions and local IT infrastructure.Manage incidents and service requests professionally and efficiently.
Provide technical advice and support on business systems and software.
Deliver on-site IT support across Glasgow offices and production sites.
Administer and maintain business-critical systems and archiving solutions.
Support the delivery and implementation of new IT services and solutions.Meet agreed SLAs and response targets for Service Desk tickets.
Help ensure the reliability and performance of site IT infrastructure.Work with Incident and Problem Management teams to develop and maintain knowledge articles.
Support continuous improvement of ITSM processes and tools.
Own and maintain the ITIL knowledge management process and knowledge base.
Promote knowledge sharing and best practice across IT teams and end users.
Build effective relationships with third-party technology providers.

Closing Date: 13th July 2026

Your Talent and Skills
Service Desk experience.
Strong ITSM knowledge and experience with ITSM tools.
Organised, self-motivated and able to prioritise effectively.
Experience supporting audio and video conferencing solutions.
Quick to learn new technologies in a fast-paced environment.
Knowledge of Active Directory, Microsoft 365 and Windows.
Strong customer service and relationship-building skills.
Excellent communication skills with technical and non-technical audiences.

Desirable

Proactive, curious and creative problem solver.
Full driving licence and willingness to travel occasionally.
Knowledge of Azure AD and Exchange.
Agile/DevOps experience.
Networking and cybersecurity awareness.
ITIL Foundation (v3 or v4) certification.

We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you.

A Place For Everyone

We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.

Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.

Apply Now

Refine Your Search

service desk jobs in elderslie, rfw

Service Desk Analyst

IT Helpdesk Apprentice

Service Delivery Manager (Scotland)

Service Desk Manager

Service Desk Analyst

Service Desk Manager

Applicant Contact Advisor (Fixed Term Appointment)

2nd Line Support Engineer

Service Desk Administrator

Senior Service Desk Analyst

Service Desk Engineer - Glasgow

Senior Service Desk Analyst (FTC)

IT Airport Engineer - Glasgow Airport

Regional IT Support Specialist

Digital Help Desk Apprentice

Service Desk Manager

Cyber Security Analyst

Digital Workplace Consultant

Depot Administrator - Glasgow

Guest Services Host

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