Customer service manager Work, Jobs in Ellastone, Dby (with Salaries)

Head of Ecommerce
CW Sellors Group Ltd —Ashbourne
- £45,000 - £55,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Employee discount
Quick apply
2d
Customer Services Manager
Halcyon Days —Stoke-on-Trent
- £28,000 - £34,000 a year
- Full-time
- Spanish
- Customer service
- English
Quick apply
1d
Client Services Manager
Deans Wealth Management —Stafford
- £30,000 - £35,000 a year
- CRM software
- Customer service
- Microsoft Office
- Annual leave
Quick apply
4d
Commercial Manager
Joseph Ash —Chesterfield
- £45,000 - £50,000 a year
- Civil engineering
- Sales
- Business development
- Employee assistance programme
Quick apply
Customer Service Manager
B&M Retail —Stafford
- Weekend availability
- Hospitality
- Customer service
- Employee discount
Store Manager
NCF Living —Derby
- £50,000 - £60,000 a year
- Weekend availability
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
5d
Customer Service Manager
Morrisons —Stoke-on-Trent
- Hospitality
- Team management
- Employee discount
Quick apply
Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- From £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
2d
Customer Relationship Manager
Monetise Media Ltd —Melbourne
- From £26,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Sales Controller | Senior Sales Executive | Sales Specialist | Business Manager
Holdcroft —Stoke-on-Trent
- Weekend availability
- Communication skills
Quick apply
Customer Service Team Leader
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall Wood
- £32,500 - £35,000 a year
- Full-time
- Management
- Customer service
- English
Quick apply
3d
Business Development Manager (BDM) - Stafford - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Stafford
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Store Manager
EG On The Move Ltd —Shenstone
- £31,500 - £33,000 a year
- Weekend availability
- Leadership
- Employee discount
Quick apply
Partner Manager
Converge Technology Solutions —Stafford
- Full-time
- CRM software
- Sales
- Business development
Business Development Manager (BDM) - Stoke - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Stoke-on-Trent
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Account Manager Team Manager
Brakes —Tamworth
- £32,926 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Assistant Manager - Derby Osmaston Road
BoyleSports —Derby
- £13.20 an hour
Quick apply
Site Manager
The Vella Group —Stoke-on-Trent
- £50,000 - £55,000 a year
- Full-time
- Childcare
- Contracts
- Negotiation
- Free parking
- Employee discount
Quick apply
Assistant Manager - Derby Alvaston
BoyleSports —Derby
- £13.20 an hour
Quick apply
Night Shift Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- From £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Health & wellbeing programme
Quick apply
2d

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customer service manager jobs near ellastone, dby

Head of Ecommerce

CW Sellors Group Ltd -
Ashbourne

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year
2 days ago

Benefits

Employee discount

Qualifications

Email marketing
XML
English
E-commerce
SEO
Conversion optimisation
Organisational skills
Google Search Console
Copywriting

Full job description

Founded in 1979 and headquartered in Ashbourne, Derbyshire, C.W. Sellors Group Ltd is one of Britain’s most distinguished independent jewellery and watch retailers. With over four decades of heritage, we operate six boutiques across the Midlands and Peak District alongside three ecommerce platforms (C.W. Sellors, Jura Watches, and W.Hamond) and our own jewellery-making and gemstone-cutting workshops at our Ashbourne head office.

We are proud specialists in fine jewellery, luxury watches and rare British gemstones, including Blue John and Whitby Jet.

Having recently emerged from a period of administration under a new ownership and management structure, we are rebuilding our ecommerce operations with pace and purpose. This is a genuine opportunity to join us at a pivotal moment and shape the digital future of a brand with real heritage and real ambition.

Job Summary

This is a hands-on, ownership-level role for an ecommerce professional who combines strategic understanding with genuine willingness to do the work themselves. We are not in a position to build out a large team or outsource development tasks just yet, so the right candidate will be comfortable operating as a capable individual contributor whilst setting the direction for the function.

You will take full ownership of the day-to-day management, performance and improvement of our three ecommerce platforms, from technical SEO remediation and catalogue cleansing to conversion rate improvements and content development.

This role sits at the centre of our commercial recovery and growth agenda. Done well, it has the scope to grow significantly.

Responsibilities

Platform Management & Daily Operations

– Own the day-to-day running of all three Shopify-powered ecommerce websites: C.W. Sellors, Jura Watches and W.Hamond

– Manage product catalogues, ensuring accuracy of listings, imagery, descriptions and pricing across all platforms

– Monitor and report on site performance using Google Analytics 4, Google Search Console and Shopify analytics

– Ensure checkout functionality, payment options and customer journeys are working correctly at all times

– Act as first point of escalation for platform-related technical issues

SEO & Technical Remediation

– Lead the implementation of the defined SEO action list across Jura Watches, C.W. Sellors and W. Hamond

– Manage and quality-control technical fixes including broken link resolution, canonical URL corrections, alt text population, redirect strategy and XML sitemap improvements

– Manage Google Search Console submissions, de-indexing requests and crawl coverage monitoring

– Oversee ongoing meta description, H1 and on-page content improvements as part of a structured programme

Conversion Rate & Customer Experience

– Identify and prioritise conversion rate improvements across all three platforms, using data to validate decisions

– Work to ensure the online customer experience reflects the quality and refinement of our boutique environments

– Support the progressive reintroduction of paid media campaigns (PPC and shopping) as platform foundations are restored

Content & Product

– Write and improve product descriptions across all three sites in the C.W. Sellors brand voice

– Commission and quality-control SEO content including buying guides, gemstone education articles, and seasonal gift guides

– Lead email marketing campaign production for key retail dates including but not limited to, Valentine’s Day, Mother’s Day, Christmas and new collection launches

– Maintain and grow the lifestyle image library in partnership with the wider team

Reporting & Commercial Oversight

– Provide the Managing Director with regular performance updates covering traffic, conversion, revenue and priority workstream status

– Maintain a live issues and opportunities log, ensuring actions are tracked and progressed to completion

– Contribute to commercial decisions around brand partnerships and stock investment by providing digital performance insight

PERSON SPECIFICATION

Essential

– Proven experience in an ecommerce management role, with demonstrable ownership of a multi-product or multi-site operation

– Strong working knowledge of Shopify (or comparable platform) including catalogue management, theme settings and analytics

– Solid understanding of SEO principles and the ability to implement technical and on-page improvements directly or in close coordination with a development team

– Comfortable working with data: able to draw meaningful commercial insight from Google Analytics 4, Search Console and platform reporting tools

– Excellent written English with the ability to produce polished, brand-appropriate copy independently

– A self-starter who takes full ownership of their workload and proactively solves problems without requiring close supervision

– Willing and able to carry out detailed, admin-intensive tasks (from bulk catalogue updates to image optimisation) without delegating to others

– Strong organisational skills and the ability to manage multiple workstreams simultaneously

Desirable

– Experience working within a luxury, heritage, or premium retail brand

– Familiarity with SEO agency management and the ability to direct and interrogate agency output

– Experience with email marketing platforms and campaign delivery

– Knowledge of Google Merchant Centre, product feed management, and shopping campaigns

– Experience supporting or managing paid search (PPC) activity

– An appreciation for fine jewellery, watches, or British heritage goods

WHAT WE OFFER

– A salary of £45,000–£55,000 per annum, dependent on experience

– A rare opportunity to take genuine ownership of ecommerce across three established brands at a pivotal point in their development

– The chance to build and shape a function, with scope for the role to grow as the business scales

– On-site working at our Ashbourne head office, surrounded by a dedicated and knowledgeable team

– Staff discount across our jewellery and watch collections

– Association with a proud British brand that’s been trading for almost half a century

To apply, please send a CV and covering letter to. In your covering letter, please explain what attracts you to this particular opportunity and outline the ecommerce platforms and projects you have owned previously.

Pay: £45,000.00-£55,000.00 per year

Benefits:

Employee discount

Ability to commute/relocate:

Ashbourne DE6 1EA: reliably commute or plan to relocate before starting work (preferred)

Experience:

E-commerce: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in ellastone, dby

Head of Ecommerce

Customer Services Manager

Client Services Manager

Commercial Manager

Customer Service Manager

Store Manager

Customer Service Manager

Service Delivery Frontline Manager

Customer Relationship Manager

Sales Controller | Senior Sales Executive | Sales Specialist | Business Manager

Customer Service Team Leader

Business Development Manager (BDM) - Stafford - Circa 41k Package - 53k OTE Uncapped

Store Manager

Partner Manager

Business Development Manager (BDM) - Stoke - Circa 41k Package - 53k OTE Uncapped

Account Manager Team Manager

Assistant Manager - Derby Osmaston Road

Site Manager

Assistant Manager - Derby Alvaston

Night Shift Service Delivery Frontline Manager

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