Helpdesk support Work, Jobs in Ellastone, Dby (with Salaries)

Helpdesk Administrator
Cornerstone facilities management LTD —Derby
- £13 an hour
- Full-time
- Continuous improvement
- Data entry
- Contracts
- Free parking
- Employee discount
Quick apply
6d
OOH Night Service Co-Ordinator
ISS Facility Services —Stoke-on-Trent
- Night shift
- Microsoft Excel
- Organisational skills
- Communication skills
Quick apply
Helpdesk Supervisor
Sodexo —Stoke-on-Trent
- £14.64 an hour
- Full-time
- Microsoft Word
- Management
- Hospital
- Annual leave
- Employee assistance programme
Quick apply
9h
Service Coordinator (Helpdesk)
ISS Facility Services —Stoke-on-Trent
- Communication skills
Quick apply
FM Administrator
BAM UK & Ireland —Derby
- Word processing
- Computer literacy
- Databases
IT Infrastructure Support Technician
BSW Group —Stoke-on-Trent
- Full-time
- In-person
- Communication skills
- Employee discount
Quick apply
7d
Helpdesk & Switchboard Operator
ISS Facility Services —Macclesfield
- £12.71 an hour
- Rotating shift
- Communication skills
Helpdesk Operator
ISS Facility Services —Macclesfield
- £12.71 an hour
- Day shift
- Hospital
- Communication skills
6d
Service Coordinator
ISS Facility Services —Stoke-on-Trent
- Computer literacy
- Data entry
- Organisational skills
7h
Estate Administrator
CareTech Group —Stoke-on-Trent
- £27,000 a year
- Full-time
- Microsoft Outlook
- Databases
- Time management
- Referral programme
IT Support Engineer
Chapel-en-le-Frith High School —Chapel en le Frith
- £32,347 - £34,317 a year
- Full-time
- Budgeting
- In-person
- School
- Sick pay
Quick apply
4d
Network Management Engineer
Network Rail —Stoke-on-Trent
- £34,000 - £36,000 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
Operational Delivery Administrator Technical
ISS Facility Services —Stoke-on-Trent
- Microsoft Excel
- Organisational skills
- Communication skills
Quick apply
Financial Controller
Chilled Pubs —Quarndon
- £50,000 - £60,000 a year
- Full-time
- Manufacturing
Quick apply
Head of Prayerline
United Christian Broadcasters Ltd —Hanchurch
- £40,500 - £43,800 an hour
- Full-time
- Bachelor's degree
- Organisational skills
- In-person
- Free parking
Quick apply
13h
Multi Skilled Technician
Dalkia —Stoke-on-Trent
- Overtime
- Continuous improvement
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
14d
Caretaker
Mitie —Chesterfield
- Monday to Friday
- Communication skills
12d

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OOH Night Service Co-Ordinator
ISS Facility Services —Stoke-on-Trent
Act as the first point of contact for client calls and emails, logging and processing requests accurately and promptly.
Quick apply

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helpdesk support jobs near ellastone, dby

Helpdesk Administrator

Cornerstone facilities management LTD -
Derby

Quick apply

Job details

Permanent | Full-time
£13 an hour
6 days ago

Benefits

Free parking
Employee discount
On-site parking

Qualifications

Supplier ordering
CAFM software
Client engagement
Stakeholder liaison
Facilities management
Microsoft Office Suite
Cost control
Purchase order creation
Appointment booking and call handling
Procurement support
Continuous improvement
Data entry
Contracts
Management reporting
Customer support
Customer interaction
Communication skills
Project progress tracking
Time management

Full job description

Job Description – Facilities Management Helpdesk Operative

Hours: Monday - Friday 9am - 5pm

Job Title

Facilities Management Helpdesk Operative

Department

Operations / Helpdesk

Reporting To

Helpdesk Manager / Operations Manager / Business Manger

Job Purpose

The Facilities Management Helpdesk Operative is responsible for providing an efficient and professional helpdesk service to clients, contractors, and internal teams. The role involves logging and coordinating reactive and planned maintenance jobs, ensuring customers are kept informed throughout the lifecycle of each task, and maintaining accurate financial and operational records to support the smooth delivery of FM services.

Key Responsibilities

Receive maintenance requests via telephone, email, online portals, and customer systems.
Accurately log all reactive and planned maintenance jobs onto the company helpdesk system.
Prioritise jobs in accordance with Service Level Agreements (SLAs) and customer requirements.
Allocate and book work to engineers, subcontractors, or internal teams, ensuring attendance within agreed response times.
Schedule appointments and coordinate engineer diaries to maximise efficiency.
Liaise with engineers and subcontractors to monitor job progress and obtain updates.
Provide regular and proactive updates to customers regarding job status, attendance times, delays, and completion.
Ensure all customer communication is professional, timely, and accurately recorded.
Monitor outstanding jobs and actively chase updates to ensure completion within contractual timescales.
Raise purchase orders where required and ensure all associated documentation is accurately recorded.
Maintain daily monetary costings for all jobs, ensuring labour, materials, subcontractor costs, and quotations are entered accurately into the helpdesk system.
Monitor job profitability and escalate any cost concerns or overspends to management.
Ensure all completed works are correctly closed down with supporting documentation, engineer worksheets, photographs, and customer sign-off where applicable.
Produce daily, weekly, and monthly reports on job performance, outstanding works, and financial information as requested.
Maintain accurate records and ensure all data entered into the system is complete and up to date.
Build and maintain positive relationships with customers, suppliers, engineers, and colleagues.
Support continuous improvement by identifying opportunities to improve helpdesk processes and customer service.
Ensure compliance with company procedures, health and safety requirements, and client-specific processes.

Skills & Experience

Essential

Previous experience within a Facilities Management, Property Maintenance, or Helpdesk environment.
Excellent customer service and communication skills.
Strong organisational and time management abilities.
Ability to manage multiple tasks in a fast-paced environment.
Good IT skills, including Microsoft Office.
Experience using helpdesk or CAFM systems.
High level of accuracy and attention to detail.
Ability to work independently and as part of a team.

Desirable

Knowledge of FM contracts and Service Level Agreements (SLAs).
Experience with Joblogic, or similar CAFM/helpdesk systems.
Understanding of reactive, planned preventative maintenance (PPM), and compliance works.
Experience monitoring job costs, purchase orders, and financial reporting.

Personal Attributes

Professional and courteous.
Calm under pressure.
Proactive and solution-focused.
Strong attention to detail.
Reliable and dependable.
Positive attitude with a willingness to learn.
Excellent problem-solving skills.
Ability to build strong working relationships with customers and colleagues.

Key Performance Indicators (KPIs)

Jobs logged accurately and within agreed timescales.
Customer updates completed promptly throughout the job lifecycle.
SLA compliance achieved.
Daily job costings maintained accurately.
High levels of customer satisfaction.
Low number of overdue or outstanding jobs.
Accurate completion and closure of all work orders.
Effective coordination of engineers and subcontractors.

Pay: £13.00 per hour

Benefits:

Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

helpdesk support jobs in ellastone, dby

Helpdesk Administrator

OOH Night Service Co-Ordinator

Helpdesk Supervisor

Service Coordinator (Helpdesk)

FM Administrator

IT Infrastructure Support Technician

Helpdesk & Switchboard Operator

Helpdesk Operator

Service Coordinator

Estate Administrator

IT Support Engineer

Network Management Engineer

Operational Delivery Administrator Technical

Financial Controller

Head of Prayerline

Multi Skilled Technician

Caretaker

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