Governance manager Work, Jobs in Ellesmere Port, Chs (with Salaries)

Screening Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Registered Manager
Reside Support Limited —Chester
- £40,000 - £50,000 a year
- Full-time
- In-person
- Leadership
Quick apply
Quality and Governance Manager
Spire Healthcare —Wrexham
- Full-time
- Management
- Leadership
- Communication skills
- Annual leave
People Manager, Chester
CyberIAM Holdings —Chester
- Management
- Leadership
- Communication skills
3d
Internal Communications and Engagement Manager
B&M Retail —Liverpool
- Full-time
- Free parking
- Employee discount
Community Partnerships Manager
Chester Zoo —Chester
- £40,430 a year
- Full-time
- Microsoft Powerpoint
- Supervising experience
- Project management
- Annual leave
- Employee assistance programme
11d
Operational Services Manager
Tom Harrison House —Liverpool
- From £40,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Administrative experience
Quick apply
7d
Service Manager
Gray Healthcare Ltd —Wrexham
- £37,000 - £40,000 a year
- Full-time
- Microsoft Office
- Travel
- Contracts
- Free parking
Quick apply
Corporate Compliance Manager
Glyndŵr University —Wrexham
- £46,048 - £50,252 a year
- Full-time
- University
12d
Senior People Relations & Policy Manager
Home Bargains —Liverpool
- Management
- Microsoft Office
- Analysis skills
- Store discount
- Employee assistance programme
Quick apply
13d
Program Lead
Bank of America —Chester
- Full-time
- PMP
- Microsoft Office
- Employee assistance programme
Programme Manager
B&M Retail —Liverpool
- Full-time
- Agile
- Leadership
- Employee discount
Compliance Manager
Aira —Manchester
- Annual leave
- Life insurance
Quick apply
10d
Corporate Project Manager
West Lancashire Borough Council —Ormskirk
- £54,934 - £56,760 a year
- Full-time
- Project management
- Leadership
- Communication skills
11d
Operations and HR Administrator
Concordia Multi Academy Trust —Ellesmere Port
- £25,988.77 - £28,141.25 a year
- Part-time
- Hybrid work
- Travel
- School
- Free parking
- Health & wellbeing programme
Quick apply
Corporate Project Manager
North Yorkshire Council —Ormskirk
- £54,934 - £56,760 a year
- Hybrid work
- Project management
- Leadership
- Communication skills
Senior Knowledge Manager
Brabners —Liverpool
- Hybrid work
- Continuous improvement
- AI
- Annual leave
- Life insurance
6d
Connect to Work Performance Monitoring Officer
Cheshire West and Chester Council —Ellesmere Port
10d
Change Manager
Marks & Spencer —Chester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
- Employee discount
5d
Product Manager – Credit Card Partnerships
Lloyds Banking Group —Chester
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Organisational skills
- Financial services
6d

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Screening Service Manager

PayStream Accounting Services -
Altrincham

Quick apply

Job details

Permanent | Full-time
£50,000 - £60,000 a year

Benefits

Casual dress
Company events

Qualifications

Customer service
GCSE
Communication skills

Full job description

We’re seeking a Service Manager to join our growing Technology Team, Tifo, at our Altrincham office.

This is a pivotal role responsible for leading the delivery of our client-facing services, ensuring exceptional customer experiences across onboarding, support, implementations, candidate screening, and disclosure services.

This is an exciting opportunity for someone with a strong background in screening or candidate onboarding who is ready for the next step up and take ownership of a growing function and play a key role in shaping the future of our platform offering. Working closely with our Product and Operations teams, you'll ensure services are delivered efficiently, commercially, and in line with our commitment to service excellence.

This is a hands-on leadership role for someone who thrives on delivering results, driving continuous improvement, and building strong relationships with clients, suppliers, and internal stakeholders.

Hybrid working available subject to training and probation.

The Role

Lead the delivery of implementations, support services, and professional services, ensuring services are delivered efficiently, on time, and to a high standard.
Manage customer escalations and ensure timely and effective resolution of service issues.
Define, monitor, and report on service levels, KPIs, and customer satisfaction metrics.
Drive continuous improvement across service delivery processes, systems, and tools.
Work closely with Product, Technology, and Account Management teams to ensure services align with business objectives and customer needs.
Participate in client reviews, providing insight into service performance and opportunities for improvement.
Establish and maintain effective incident management processes and communication plans.
Lead and develop the professional services function, including candidate screening, outsourced processing, and disclosure services.
Act as the subject matter expert on DBS processes and the DBS Code of Practice.
Support the growth and development of new verification and screening services.
Manage supplier relationships, governance reviews, audits, and performance monitoring.
Coordinate and support client audit requests and compliance activities.
Implement and manage customer feedback initiatives, including NPS measurement and service benchmarking.
Foster a culture of ownership, collaboration, continuous improvement, and service excellence across the team.

The Person

Experience within service delivery, onboarding, compliance, screening, professional services, or operational management.
Strong understanding of DBS processes, candidate screening, or regulated compliance environments would be highly advantageous.
Proven ability to manage multiple priorities while maintaining high standards of customer service.
Excellent stakeholder management and communication skills.
Strong commercial awareness with the ability to balance service quality and operational efficiency.
Analytical and process-driven, with a focus on continuous improvement.
Confident managing escalations and resolving complex service issues.
Experience working cross-functionally with operational, technical, and commercial teams.
Self-motivated with a strong sense of ownership and accountability.
A proactive individual who enjoys solving problems and driving positive change.
A natural leader who can inspire others and build strong working relationships.
Someone who thrives in a fast-paced environment and enjoys seeing initiatives through to successful completion.

Requirements:

Minimum 5 GCSEs including grade C in Math’s and English GCSE (or equivalent)
Exposure to DBS/criminal checks
5+ years working in onboarding/screening across a variety of regulated industries
Customer service, professional service or operations experience at a senior level

Progression:

Professional qualification financial support with up to 6 days paid study leave for professional qualifications
Training and personal development
Clear objectives and paths for progression

Holidays:

24 days plus Bank Holidays which increase with length of service
Plus your birthday off

Benefits:

Great Place to Work certified!
Company social events, treats and rewards
Casual dress everyday
Long service awards
Enhanced maternity/paternity benefits
Access to mental health first aiders and a support service
Free fresh fruit delivered twice a week
Personal accident cover
Being part of an amazing culture within a company

Visit our website, Facebook and LinkedIn pages to see what our employees have to say and what we’ve been up to!

PayStream Accounting Services Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Pay: £50,000.00-£60,000.00 per year

Ability to commute/relocate:

Altrincham WA14 4RW: reliably commute or plan to relocate before starting work (required)

Experience:

Pre-Employment Screening: 3 years (required)

Work Location: Hybrid remote in Altrincham WA14 4RW

Quick apply

Refine Your Search

governance manager jobs in ellesmere port, chs

Screening Service Manager

Registered Manager

Quality and Governance Manager

People Manager, Chester

Internal Communications and Engagement Manager

Community Partnerships Manager

Operational Services Manager

Service Manager

Corporate Compliance Manager

Senior People Relations & Policy Manager

Program Lead

Programme Manager

Compliance Manager

Corporate Project Manager

Operations and HR Administrator

Corporate Project Manager

Senior Knowledge Manager

Connect to Work Performance Monitoring Officer

Change Manager

Product Manager – Credit Card Partnerships

I want to receive the latest job alerts for governance manager in ellesmere port, chs

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