It support Work, Jobs in Ellesmere Port, Chs (with Salaries)

First Line Technical Support
PHOENIX Medical Supplies Limited —Borough of Halton
- £28,461.32 a year
- Monday to Friday
- Windows
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
4d
Help-Desk support analyst (1st line)
Roman Catholic Archdiocese of Liverpool —Liverpool
- £27,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Support Desk
ITAS —Mold
2nd/3rd Line Service Desk Technician
Cirrus Technology Solutions —Ellesmere Port
- £30,000 - £35,000 a year
- 8 hour shift
- Travel
- Mentoring
- In-person
- Free parking
Quick apply
4d
Field Trainee Technical Support Engineer for GPS machine control
Sealand Survey Centre —Deeside
- £28,000 - £32,000 a year
- Full-time
- In-person
Quick apply
2d
Junior IT Service Desk Representative (Apprentice)
Primary Goal —Chester
- £23,000 - £25,000 a year
- Full-time
- Computer Science
- Data entry
- Communication skills
Service Desk 1st Line IT Analyst
Amey Ltd —Liverpool
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
Quick apply
4d
IT Faculty Support Technician
University of Liverpool —Liverpool
- £29,588 - £33,951 a year
- Full-time
- University
- Travel
2d
Operations Support
M Group —Rhyl
- £33,500 a year
- Annual leave
- Employee assistance programme
Customer Support Technician (1st Line Support)
Angel Solutions —Liverpool
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- English
- No degree
- Communication skills
- Annual leave
Quick apply
Desktop Support Engineer
Sinclair —Chester
- Hybrid work
11d
Network Support Planner - Part Time 30 hours. 12 months FTC.
Iceland —Deeside
- Part-time
- Communication skills
- Store discount
- Work from home
Service Desk Analyst
NHS Midlands and Lancashire Commissioning Support Unit —Chester
- £28,392 - £31,157 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
9d
Schools ICT Engineer
Agilisys —St Helens
- Monday to Friday
- Computer networking
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
Internal IT Technician
Datel —Warrington
- Communication skills
1st line Service Desk Agent
Cybertill —Prescot
- £24,975.05 a year
- 8 hour shift
- Hybrid work
- Continuous improvement
- Communication skills
- Free parking
- Sick pay
IT & Lab Systems Support Analyst
Accountrivia Ltd —Liverpool
- Full-time
- English
- Computer networking
Quick apply
Service Desk Technician
TrinityBridge —Northwich
- CRM software
3d
Customer Service Representative
LATSEN TECHNOLOGY LTD —Speke
- £21,500 - £25,000 a year
- Weekend availability
- Hybrid work
- Computer literacy
- In-person
- Communication skills
- Free parking
- Flexible schedule
Quick apply
4d
Learning Support Technician - Computing
Computing —Birkenhead
- £12,577.50 a year
- Part-time
- Free parking
- Annual leave
Quick apply

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it support jobs near ellesmere port, chs

First Line Technical Support

PHOENIX Medical Supplies Limited -
Borough of Halton

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Job details

£28,461.32 a year
4 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Windows Server
Technical troubleshooting
TCP
Avaya
IT service management
LAN
Ticket management
Microsoft Exchange
Windows
Service restoration
Continuous improvement
Computer hardware
Technical writing
IP networking
Customer support
Customer interaction
Communication skills
Help desk
Mobile devices

Full job description

Job Title: 1st Line Technical Support

Location: Runcorn

Salary: £28,461.32

Working Pattern: Monday to Friday 09.00 – 17.15, 37.5 hour per week

About Us:

At Phoenix Medical Supplies, we pride ourselves on delivering top class, business relevant solutions to the UK healthcare industry. Join us and be a part of a team that really makes a difference.

We are seeking a strong candidate to be a key member of the IT service desk function, providing support to CFBUs and Business Support Functions across all UK locations including offices, pharmacies and distribution centres during operational service hours.

Key Responsibilities:

In accordance with the defined ITIL processes provide incident management, request fulfilment, and access management services as a first point of contact. Ensure tickets are actioned in accordance with agreed SLA targets, using escalation processes where necessary.
Develop solutions and workarounds for incidents and problems where none exists.
Work cross-functionally within the IT Department to ensure the successful transition of new services into production. This may include installing, configuring and updating devices and applications. Ensure the CMDB is updated in a timely manner to reflect details of such changes.
Contribute to the process of Continuous Service Improvement by making suggestions of improvements to polices, processes and procedures.
Assist in meeting team and service performance KPIs in agreement set within the IT Service Operation Function.
Ensure that relevant IT and Data Security standards & policies are met at all times.
Monitoring of key group business systems for performance and availability through event and system monitoring resulting in reactive and proactive management of infrastructure and applications.
Support the Platform Specialists to perform client and server patching as and when required.
Create and maintain knowledgebase articles and documentation.

What We’re Looking For:

Experience of working on an IT field role along with exposure of ITIL processes is desirable.
Experience of working in a customer facing environment on telephone and face to face.
Experience within IT service delivery.
Exceptional Customer Service
Excellent interpersonal, communication and customer service skills.
Excellent troubleshooting and problem solving skills.
Practical experience of some or all of (Mandatory):
- Microsoft Windows Server and desktop operating systems.
- Active Directory administration.
- MS Exchange administration.
- Microsoft RDS administration.
- Hardware, peripherals, mobile devices.
- TCP/IP, LAN and WAN troubleshooting.
Practical skills these specialist applications (Desirable):
- CSD
- PlanetPress
- VIS
- ProScript Connect
- Buetema MDE
- MultePOS
- Avaya telephone system administration including Contact Centre.

What We Offer

22 days (pro rata) annual leave plus bank holidays, increasing with length of service
Medicash – a health cash plan to support everyday healthcare costs (e.g. eyecare, prescriptions)
iTrent Financial Wellbeing – an app to help manage and access your pay flexibly
High street discounts and offers
Employee Assistance Programme (EAP)
Contributory Pension Scheme
Fully funded accredited training programmes through the Apprenticeship Scheme

INDPMS

Apply Now

Refine Your Search

it support jobs in ellesmere port, chs

First Line Technical Support

Help-Desk support analyst (1st line)

Support Desk

2nd/3rd Line Service Desk Technician

Field Trainee Technical Support Engineer for GPS machine control

Junior IT Service Desk Representative (Apprentice)

Service Desk 1st Line IT Analyst

IT Faculty Support Technician

Operations Support

Customer Support Technician (1st Line Support)

Desktop Support Engineer

Network Support Planner - Part Time 30 hours. 12 months FTC.

Service Desk Analyst

Schools ICT Engineer

Internal IT Technician

1st line Service Desk Agent

IT & Lab Systems Support Analyst

Service Desk Technician

Customer Service Representative

Learning Support Technician - Computing

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