Service desk Work, Jobs in Elswick, Lan (with Salaries)

IT Service Desk Engineer
Infinium IT Ltd —Preston
- £25,875 - £28,000 a year
- Full-time
- Windows
- IT
- In-person
- Free parking
- Annual leave
Quick apply
2d
Receptionist/Administrator
Lewis Mitchell Solicitors —Clitheroe
- £24,784.50 - £38,542.74 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
7d
Administrator
MWHTreatment —Preston
Service Desk Administrator
Lancashire and South Cumbria NHS Foundation Trust —Preston
- £25,760 - £27,476 a year
- Full-time
6d
Service Desk and Operations IT Support Apprentice
East Lancashire Hospitals NHS Trust —Preston
- £15,600 a year
- Full-time
- Customer service
- Patient care
- IT
2d
MSP Helpdesk & Projects Engineer (2nd/3rd Line)
Use IT Computers Ltd —Blackburn
- £33,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Scripting
Quick apply
13d
1st Line Support Analyst
Eventura Limited —Bolton
- From £26,500 a year
- Full-time
- Azure
- Customer service
- English
- Store discount
- Work from home
Quick apply
5h
Senior Systems Support Specialist
East Lancashire Hospitals NHS Trust —Lancaster
- £32,073 - £39,043 a year
- Part-time
- GP surgery experience
- Patient care
5d
Receptionist/Administrator
Millenium Care UK —Worthington
- £14 an hour
- Administrative experience
- IT
- Employee assistance programme
Sales Support (Customer Success)
CoByEx Ltd —Preston
- From £27,000 a year
- Full-time
- Salesforce
- Business development
- Analysis skills
- Free parking
- Referral programme
Quick apply
11d
IT Support Engineer
Hudson Hill Consulting —Lancaster
- Up to £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Health & wellbeing programme
Quick apply
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
Systems Engineer 1st Line
Blackburn with Darwen Council —Blackburn with Darwen
- £25,583 - £26,824 a year
- Full-time
- Software troubleshooting
- Customer service
- Continuous improvement
IT System & Application Manager
Science in Sport Group —Blackburn
- Up to £65,000 a year
- Monday to Friday
- Microsoft Access
- Doctoral degree
- Contracts
- Employee discount
12d
Customer Success and Retention Manager
The DMS Digital Group —Bolton
- £30,000 - £40,000 a year
- Full-time
- Driving
- Travel
- IT
- Free parking
- Employee discount
Quick apply
DevOps Engineer
Cegedim Group —Buckshaw Village
- DevOps
- Windows
- Scripting

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IT Service Desk Engineer

Infinium IT Ltd -
Preston

Quick apply

Job details

Full-time
£25,875 - £28,000 a year
2 days ago

Benefits

Free parking
Annual leave

Qualifications

Microsoft Windows Server
Windows
IT support
IT
Communication skills
Active Directory
Help desk

Full job description

Role Details

Due to a truly exciting period of growth we are looking to recruit an enthusiastic and experienced Service Desk Agent, to join our team, based out of our Preston Head office

Location: Preston, Head Office

Salary: £25,875 - £28,000 (subject to experience)

Hours: 40 hours working 5 days out of 7

The Role:

We have an exciting opportunity for a Service Desk Agent to join our friendly and supportive Service Desk Team, and work within the core of our business. As the first point of contact with clients and customers you will provide a highly professional and responsive service to all callers. Dispatching calls and e-mails to engineers accurately within a timely manner whilst updating and amending information as changes occur.

A quote from a member of our Service Desk Team
“The team immediately made me feel welcome, it’s a friendly and supportive place to work, and since joining I have learnt so much. The role is challenging, with opportunities to learn new systems and technologies and progression routes within the company”.

The comprehensive package and benefits offered at Infinium includes.

Competitive salary from £25,875 up to £28,000
Competitive annual leave allowance with additional days accrued with length of service.
Extensive training and development opportunities with internal progression available.
Free home internet or Sim card, Wellbeing package including discounted gym, support towards optical and dental treatment and others, Paid Company Sick leave, Free parking, and regular team social events to name but a few.

As a Service Desk Agent your duties will include:

Provide excellent customer support responding to incidents & requests via telephone and the company ticketing system.
Create and handle service desk tickets through to escalation or resolution in line with SLAs and thresholds.
Telephony call workflow, ensuring calls are answered and routed efficiently.
Undertake scheduled daily tasks.
Check monitoring systems for incidents and warning, action or escalate as required.
Communicate to customers, the team and business when changes in process or customers occur.

To be successful in your application of Service Desk Agent you should be able to demonstrate:

Adaptive communication skills to best support customer needs
An ability to communicate clearly and effectively on multiple channels.
The Ability to work well as part of a team and build effective relationships.
Time and task management skills
An ability to liaise with technical experts.

Required skills, knowledge, experience and/or Qualifications include:

Good clear telephony manner – (Essential)
Use of incident or ticket management systems – (Essential)
Good written communication skills – (Essential)
Desktop IT knowledge – (Desirable)

Pay: £25,875.00-£28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

service desk jobs in elswick, lan

IT Service Desk Engineer

Receptionist/Administrator

Administrator

Service Desk Administrator

Service Desk and Operations IT Support Apprentice

MSP Helpdesk & Projects Engineer (2nd/3rd Line)

1st Line Support Analyst

Senior Systems Support Specialist

Receptionist/Administrator

Sales Support (Customer Success)

IT Support Engineer

Service Desk Analyst (2nd Line)

Systems Engineer 1st Line

IT System & Application Manager

Customer Success and Retention Manager

DevOps Engineer

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