Senior service Work, Jobs in Ely, Cam (with Salaries)

Customer Service Manager
Shearline Precision Engineering Ltd —Ely
- From £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
6d
Operations Manager
ELMS Health Solutions Ltd —Cambourne
- £38,000 - £45,000 a year
- Full-time
- Continuous improvement
- Team management
- Travel
- Free parking
- Annual leave
Quick apply
Fractional Chief Operating Officer (COO)
Trade Mastermind Limited —Peterborough
- £150,000 - £200,000 a year
- Full-time
- Continuous improvement
- Team management
- Recruiting
Quick apply
12d
Senior Catering Assistant
Emmaus Cambridge —Cambridge
- £26,227 a year
- Part-time
- Serving
- Hospitality
- Hotel
- Free parking
Quick apply
14d
Chief Operating Officer (COO)
Huttie Group —Cambridge
- £95,000 - £120,000 a year
- Full-time
- Management
- Customer service
- Continuous improvement
Quick apply
Environmental Planner
US Visting Forces Local National Direct Hire —Lakenheath
- £42,042 - £63,609 a year
- Overtime
- Project management
- Travel
- In-person
- Free parking
- Annual leave
Quick apply
Programmes Manager
St Edmund's College —Cambridge
- £25,759 a year
- Part-time
- Project management
- No degree
- Budgeting
- Free parking
- Employee discount
Quick apply
Contract Development Lead
Central East Integrated Care Board —Ely
- £66,582 - £77,368 a year
- Full-time
- Continuous improvement
- Contracts
3d
Regional Director - Customer (East)
Bromford Flagship Livewest —Thetford
- Up to £140,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Budgeting
- Leadership
- Annual leave
6d
General Manager
DS Smith —Ely
- Full-time
- Continuous improvement
- Budgeting
- Manufacturing
Business and Operations Manager
University of Cambridge —Cambridge
- £47,389 - £59,966 a year
- No degree
- Human resources
- Leadership
- Annual leave
- Employee assistance programme
Operations Support Assistant
Peterborough City Council —Peterborough
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
- Employee discount
14d
Front of House Supervisor
Piccolo Lounge —Ely
- £13.10 - £13.30 an hour
- Part-time
- Hospitality
- Bar
- Casual dining restaurant
- Employee discount
Quick apply
14d
Head of Customer Service
Trade Mastermind Limited —Peterborough
- £75,000 - £100,000 a year
- Full-time
- Team management
- In-person
- Leadership
- Free parking
Quick apply
3d
Children's Social Worker - Assessment Team
Cambridgeshire County Council —Ely
- £41,958 - £44,822 a year
- Call to connect
- Leadership
- Relocation assistance
- Annual leave
Training Coordinator
M Group —Whittlesford
- Microsoft Office
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Senior Facilities Manager, UK & I
JAA-Jones Lang LaSalle Limited —Cambridge
- Full-time
- Bachelor's degree
- Team management
- Recruiting
Quick apply
Depden Care Farm Operations Manager
Depden Care Farm —Bury St. Edmunds
- £35,000 - £40,000 a year
- Full-time
- Writing skills
- Organisational skills
- Leadership
- Free parking
- Sick pay
Quick apply
6h
Area Barista Trainer - East of England & South East Midlands
Matthew Algie —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Employee discount
13d
Deputy Chief Information Officer (Digital Services)
East of England Community Health and Care NHS Trust —Saint Ives
- £94,356 - £108,814 a year
- Full-time
- Travel

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Customer Service Manager

Shearline Precision Engineering Ltd -
Ely

Quick apply

Job details

Full-time
From £45,000 a year
6 days ago

Benefits

Free flu jabs
Company pension
On-site parking

Qualifications

CRM software
Operations management
ERP software
Internal department liaison
Complaint handling
MRP
Analysis skills
Compliance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Conflict management
Organisational skills
Management reporting
Customer interaction
Budgeting
Business
Leadership
Communication skills
Internal quality assurance
Analytics

Full job description

As a key part of the SLT (Senior Leadership Team) the Customer Services Manager is responsible for overseeing the daily operations of the customer service department, ensuring high levels of customer satisfaction, managing service delivery, and leading a team of customer service representatives. The role focuses on improving customer experience, resolving escalated issues, and implementing strategies that enhance service quality and operational efficiency.

KEY RESPONSIBILITIES:
Customer Service Leadership

Manage and lead the customer service team to deliver exceptional customer support.
Set performance objectives and monitor team productivity.
Conduct regular team meetings, coaching sessions, and performance reviews.
Recruit, train, and develop customer service staff.

Customer Experience

Ensure customers receive prompt, professional, and effective service.
Develop and implement customer service policies and procedures.
Monitor customer feedback and identify opportunities for improvement.
Handle and resolve complex customer complaints and escalations.

Operational Management

Oversee daily customer service operations and workflow management.
Monitor service levels, response times, and key performance indicators (KPIs).
Prepare reports on customer service performance trends.
Collaborate with other departments to resolve customer issues effectively.

Process Improvement

Identify and implement improvements to customer service processes.
Utilise customer feedback and operational data to enhance service delivery.
Support the implementation and optimisation of CRM and customer service systems.
Drive continuous improvement initiatives to increase efficiency and customer satisfaction.

Compliance and Quality Assurance

Ensure adherence to company policies and regulatory requirements.
Monitor quality standards and conduct regular service audits.
Maintain accurate customer records and reporting documentation.

Key Performance Indicators (KPIs)

Customer retention rates.
Complaint resolution times.
Team productivity and performance metrics.
Service level agreement (SLA) achievement.

About You

Required Skills and Experience

Proven experience in a customer service management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Experience handling customer complaints and conflict resolution.
Strong analytical and problem-solving skills.
Proficiency in CRM systems and Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced environment.
Budget management and reporting experience is advantageous.

Qualifications

Ideally a degree or equivalent qualification in Business, Management, Customer Service, or related field.
Professional customer service qualifications are advantageous.
Demonstrated experience in customer service leadership.

Personal Attributes

Customer-focused and results-driven.
Strong decision making and organisational skills.
Positive, proactive, and adaptable approach.
High attention to detail and commitment to quality.
Ability to develop teams.

Job Type: Full-time

Pay: From £45,000.00 per year

Benefits:

Company pension
Free flu jabs
On-site parking

Application question(s):

Have you had experience using an MRP/ERP system?
Have you had experience working in a fast-paced environment?

Experience:

Customer service or sales: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior service jobs in ely, cam

Customer Service Manager

Operations Manager

Fractional Chief Operating Officer (COO)

Senior Catering Assistant

Chief Operating Officer (COO)

Environmental Planner

Programmes Manager

Contract Development Lead

Regional Director - Customer (East)

General Manager

Business and Operations Manager

Operations Support Assistant

Front of House Supervisor

Head of Customer Service

Children's Social Worker - Assessment Team

Training Coordinator

Senior Facilities Manager, UK & I

Depden Care Farm Operations Manager

Area Barista Trainer - East of England & South East Midlands

Deputy Chief Information Officer (Digital Services)

I want to receive the latest job alerts for senior service in ely, cam

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