Contact Officer
Civic Recruitment Limited —Cardiff
- £18.92 an hour
- Hybrid work
- Experience working with children
- Communication skills
Quick apply
9d
Collections Officer - Vulnerable Customer Team
Capital on Tap —Cardiff
- £27,000 - £34,000 a year
- Full-time
- Communication skills
- Time management
Accommodation Support Officer
Civic Recruitment Limited —Newport
- £17.68 an hour
- Temporary
- Hybrid work
- Databases
- Maths
- Communication skills
Quick apply
5d
Electoral Services Officer
Rhondda Cynon Taf —Rhondda Cynon Taff
- £31,022 a year
- Weekend availability
- Customer service
- Microsoft Office
- Communication skills
2d
Housing Options Officer
Civic Recruitment Limited —Pontypridd
- Customer service
- Organisational skills
- Communication skills
Quick apply
Policy Officer - Consumer Vulnerability
OFGEM —Cardiff
- £29,313 - £33,936 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
- Flexible schedule
1d
Housing Solutions Officer
Civic Recruitment Limited —Pontypridd
- £22.52 an hour
- Full-time
- Communication skills
- Negotiation
Quick apply
1d
Scheme Support Officer
Pobl Group —Newport
- £25,877.80 a year
- Part-time
Contract Support Assistant
Hedyn —Malpas
- £27,456 a year
- Databases
- Organisational skills
- Contracts
- Annual leave
Casual Community Meals Delivery Officer
North Somerset Council —North Somerset
- £13.05 - £14.63 an hour
- Weekend availability
- Customer service
- English
- Communication skills
- Annual leave
Customer Service Officer (Welsh Language)
OFGEM —Cardiff
- £26,694 - £30,850 a year
- Full-time
- Hybrid work
- Computer literacy
- English
- Presentation skills
- Annual leave
- Flexible schedule
1d

I want to receive the latest job alerts for officer vulnerable customer team in ely, crf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

officer vulnerable customer team jobs near ely, crf

Customer Service Representative jobs in Cardiff

Housing Officer jobs in Pontypridd

Civil Service jobs in Manchester

Customer Service Representative jobs in Derby

Customer Service Representative jobs in Crawley

Customer Service Agent jobs in London

Customer Service Representative jobs in Ferndown

Customer Service Representative jobs in Newcastle Upon Tyne

School Admission Officer jobs in London

Attendance Officer jobs in Manchester

Chief Policy Officer jobs in Barnsley

Support Associate jobs in Birmingham B16

Bank Staff Support Worker jobs in London

Support Associate jobs in London Se1

Support Worker jobs in Kingston Upon Hull Hu9

Support Associate jobs in Methil

Mental Health Telephone Support jobs in Remote

Support Associate jobs in Scotland

Remote Work Customer Service Immediate Start jobs in London

Customer Support Coordinator jobs in Lichfield

Contact Officer

Civic Recruitment Limited
Cardiff

Quick apply

Job details

Fixed term contract
£18.92 an hour
9 days ago

Qualifications

Stakeholder collaboration
Family services experience
Client engagement
Case record updates
Experience working with children
Customer support
Experience of working with children and young people
Customer interaction
Child safeguarding
Signposting to community resources
Communication skills

Full job description

Contact Officer – 3 Month Contract

Location: Conference Centre, East Moors Road, Cardiff, CF24 5RR

Rate: £18.92 per hour

Contract: 3 Month Contract

Hours: 30 Hours Per Week (4 Days Per Week)

Working Pattern: Hybrid Working – Minimum 1 Day Per Week in the Office

Pay: Bi-weekly

Summary

Cardiff Council's Family Advice & Support Protection Hub (FASPH) is in search of a committed and customer-oriented Contact Officer. This role is integral to the Family Gateway Team, where you will be responsible for offering information, advice, and assistance to families, young people, professionals, and partner agencies. Your efforts will ensure that children and families receive timely and appropriate support. This position is both fulfilling and impactful, as you will manage referrals, foster positive relationships, and support vulnerable children, young people, and their carers.

Responsibilities

Deliver information, advice, and guidance to families and professionals via phone and email.
Oversee and coordinate multiple referrals into the service.
Direct families to suitable support services and partner agencies.
Collaborate with Early Help teams and external organizations to achieve positive outcomes.
Recognize concerns, risks, and safeguarding issues, escalating them as needed.
Maintain precise records using case management systems.
Communicate effectively with professionals, schools, health services, and partner agencies.
Contribute to a family-centered and strengths-based service.
Uphold excellent customer service standards consistently.

Requirements

Requirements:

Experience working with children, young people, families, or vulnerable individuals.
Strong understanding of the needs of children, young people, and families.
Excellent communication and interpersonal skills.
Ability to quickly and effectively build rapport.
Experience managing referrals, inquiries, or service requests.
Capability to work under pressure and handle competing priorities.
Proficient IT skills, including Microsoft Office and case management systems.
Ability to identify risk and know when to seek advice or escalate concerns.
Experience collaborating with partner agencies and stakeholders.

What's on Offer?

£18.92 per hour
3 Month Contract
30 Hours Per Week (4 Days)
Hybrid Working
Minimum 1 Office Day Per Week
Location: Cardiff
Bi-weekly Pay
Friendly and supportive team environment
Ongoing training and development opportunities
Opportunity to make a genuine difference to children, young people, and families across Cardiff

This role is ideal for individuals with experience as a Contact Officer, Early Help Coordinator, Family Support Worker, Children's Services Officer, Referral Coordinator, Customer Contact Officer, Family Information Officer, or Support Hub Officer.

Quick apply

Refine Your Search

officer vulnerable customer team jobs in ely, crf

Contact Officer

Collections Officer - Vulnerable Customer Team

Accommodation Support Officer

Electoral Services Officer

Housing Options Officer

Policy Officer - Consumer Vulnerability

Housing Solutions Officer

Scheme Support Officer

Contract Support Assistant

Casual Community Meals Delivery Officer

Customer Service Officer (Welsh Language)

I want to receive the latest job alerts for officer vulnerable customer team in ely, crf

Explore jobs in more locations

Contact Officer – 3 Month Contract

Summary

Responsibilities

Requirements

What's on Offer?

Jobseeker tools

Employer Tools

Browse

Stay Connected