Service desk engineer Work, Jobs in Emsworth, Ham (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Chichester
- Azure
- Mentoring
- Training & development
Service Coordinator - Office based
P & I Generators —Havant
- £26,000 - £28,000 a year
- Full-time
- CRM software
Quick apply
5d
Technical Facilities Service Assistant
Veolia Energy & Utility Services UK Limited —Portsmouth
- Up to £32,000 a year
- Full-time
- Computer literacy
- Computer skills
- Power tools
- Annual leave
- Employee discount
Quick apply
5d
Technical Sales Executive
OffGrid Pro Ltd —Southampton
- £38,000 - £40,000 a year
- Full-time
- CRM software
- Travel
- In-person
Quick apply
12d
Service Desk Engineer
Onecom —Fareham
- £27,000 - £29,000 a year
- Full-time
- In-person
- Communication skills
- Employee discount
Quick apply
6d
L2 Engineer
Bell Integration United Kingdom —Portsmouth
- Monday to Friday
- Azure
- Continuous improvement
- Scripting
Quick apply
Senior Systems Support Analyst Team Leader
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Mentoring
Quick apply
Reactive Engineer
Miller's Vanguard —Southampton
- Up to £48,300 a year
- Full-time
- Maintenance
- Electrical experience
- Bakery
- Life insurance
Quick apply
Help Desk Operator
OCS Group —Eastleigh
- Monday to Friday
- Microsoft Powerpoint
Quick apply
6d
Installation Field Engineer - Remote
ORBITAL NET LIMITED —Chichester
- £26,000 - £28,000 a year
- Remote
- Maintenance
- Communication skills
Quick apply
Geo-Environmental Consultant
Brownfield Solutions —Wickham
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Writing skills
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
Space Mission Operations Engineer
BAE Systems —Alton
- Hybrid work
Sales Consultant - Aerospace
Gattaca Plc —Whiteley
- £28,000 - £40,000 a year
- Hybrid work
- Sales
- Business development
- Recruiting
IT Applications Support Analyst
Blake Morgan —Southampton
Sales Consultant - Aerospace
Gattaca —Fareham
- £28,000 - £40,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Recruiting
Helpdesk Operator - Fire & Security
Emcor —Eastleigh
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Employee assistance programme
- Referral programme
Quick apply
Project Engineer
Medhurst —Fareham
- Full-time
- Travel
- Communication skills
HVAC Service Manager
Perigon Search —Fareham
- £55,000 - £70,000 a year
- Full-time
- Team management
Quick apply

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Senior Service Desk Engineer

Zenzero Solutions
Chichester

Apply Now

Job details

Permanent

Qualifications

Technical troubleshooting
ConnectWise
ITIL Certification
Azure
Stakeholder collaboration
BMC Remedy
Stakeholder liaison
Incident queue management
Mentoring junior staff
Ticket management
Microsoft Office Suite
Change management
Staff training
Mentoring
Technical support incident logging
ServiceNow
Customer support
Customer interaction
IT incident logging
Training & development
CompTIA Security+
Leadership
Incident log maintenance
Microsoft Azure
Intune
Help desk

Full job description

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. You will be responsible for resolving technically challenging, time sensitive, and VIP tickets in accordance with agreed KPIs and SLAs. You will provide coaching and mentoring of Service Desk Engineers and deputise for the Service Desk Team Leader, as required. You will communicate with customers, using appropriate channels, whilst ensuring all communications, ticket notes and time entries, meet our quality standards.

Key Skills:

Working for a Managed Services Provider (MSP, or MSSP), for at least 3 years, in a technical capacity.
Knowledge and technical understanding of Microsoft 365, Azure, Active Directory, Intune, MS Office, Win11, Mac OS, Malware, Security fundamentals (e.g. anti-virus, Phishing, IP Spoofing)
Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask.
Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLAâ€™s incident Management. Service Request Fulfilment and Change Management.
Ability to demonstrate excellent troubleshooting skills.
Ability to demonstrate strong team working and team leadership skill

Qualifications:

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
MS Certified: Azure Fundamentals or Administrator

Tasks:

The primary tasks of a Senior Service Desk Engineer in addition to those of Service Desk Engineer include:

Action technically demanding, time sensitive, and VIP tickets.
Ensure that tickets are dealt with according to SLA, whilst considering customer urgency and their wider needs.
Assist with coaching and mentoring the Service Desk Engineers.
Act as an escalation point for the Service Desk Engineers.
Assist the Service Desk Team Leader where required.
Ensure all tickets are accurately logged and have all required detail before accepting escalation.
Ensure adherence to performance targets including SLAs and KPIs.
Take ownership of logged tickets, tracking the progress of all calls / ticket updates and follow-up with the customer to ensure that they are satisfied with the resolution.
Follow processes to ensure that a high quality of service is provided, at all times.

Secondary tasks include:

Assist in planned and unplanned service disruptions.
Help maintain the accuracy and relevance of support documentation, and guides.

Responsibilities:

Ensure that information and time entries are accurately recorded in the service management tool both before starting work and before escalating and completing a ticket.
Maintaining the successful operation of the service desk, according to the agreed KPIs and SLAs.
Monitor, moderate and create process documents and regularly check for adherence to these processes.
Co-ordinate with other teams and third parties to ensure that service outages or other activities are correctly communicated to the business or affected users.
Work with the Service Assurance team to ensure Change Control and Problem Management processes are followed.
Represent the Service Desk at knowledge transfer sessions.
Assist with staff training and business awareness.
Be aware of organisational changes that might impact the Service Desk.
Plan and prioritise work to ensure that deadlines and targets are met.
Identify potential areas for improvement.
Involve and seek feedback from stakeholders.
You may on occasion be required to work on customer sites.

Apply Now

Refine Your Search

service desk engineer jobs in emsworth, ham

Senior Service Desk Engineer

Service Coordinator - Office based

Technical Facilities Service Assistant

Technical Sales Executive

Service Desk Engineer

L2 Engineer

Senior Systems Support Analyst Team Leader

Reactive Engineer

Help Desk Operator

Installation Field Engineer - Remote

Geo-Environmental Consultant

Space Mission Operations Engineer

Sales Consultant - Aerospace

IT Applications Support Analyst

Sales Consultant - Aerospace

Helpdesk Operator - Fire & Security

Project Engineer

HVAC Service Manager

Other jobs to consider

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