About the Role:
Would you like to work somewhere where you get to make a real difference every day?
Are you passionate about supporting people to live independently and improving the quality of homes? Are you someone who builds great relationships, communicates clearly and enjoys a role with variety and purpose? If so, we’d love you to join us at Advance as a Housing Outreach Worker.
At Advance, our mission is to transform lives by providing safe, supportive and sustainable housing for people with a range of needs. As we continue to invest in improving and decarbonising our homes, this role plays a vital part in supporting customers throughout that journey.
This role hybrid, working from home and on site visits covering West Midlands, Warwickshire, Staffordshire, Hereford and Worcestershire.
As travel is a requirement of the role, a full, current driving licence and access to a vehicle is essential.
What the role involves:
As a Housing Outreach Worker, you’ll be the first point of contact for customers supporting them with tenancy advice, guiding them through property improvements, and helping them sustain safe and comfortable homes. Your day-to-day work will include:
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Managing a wide range of confidential enquiries and taking appropriate action or signposting customers as needed
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Provide housing advice and housing management services to customers.
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Manage a wide range of confidential telephone enquiries and correspondence, using initiative or escalating appropriately
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Complete void inspections, arrange repairs and redecoration, and follow void procedures
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Support pre-tenancy viewings, sign-ups and ensure correct occupancy agreements are completed
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Set up and maintain accurate tenant records on Open Housing systems
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Ensure customers pay rent and service charges; assist with housing benefit claims and support rent arrears recovery
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Assist with anti-social behaviour complaints and neighbour disputes following organisational procedures
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Carry out property and tenancy visits to ensure compliance and liaise with external professionals where needs change
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Promote customer participation and facilitate access to wider organisational services
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Support customers to claim welfare benefits successfully
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Undertake tenancy visits to improve living conditions and sustain tenancies
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Keep all manual and digital records accurate and updated; respond to service requests within timescales
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Support Tenant Involvement and Community Investment events and initiatives
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Assist with Fire Risk Assessment and water safety actions
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Ensure accessible health and safety information for fire, gas, and electrical appliances
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Ensure fire and water checks are completed and recorded on site
Who we’re looking for:
We’re looking for someone who brings empathy, professionalism and a passion for customer service. You’ll thrive at Advance if you naturally demonstrate our PRIDE Values: Partnership, Respect, Inclusion, Drive and Efficiency.
You’ll also bring:
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Experience using databases and producing accurate records (essential)
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GCSEs in Maths and English (or equivalent)
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Strong experience using databases and analysing data to produce recommendations
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High competence in Microsoft Word, Excel, Outlook, and PowerPoint
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Knowledge/experience of housing management or housing legislation (desirable)
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Experience working in a performance-target environment (desirable)
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Experience working with customer groups including people with mental or physical disabilities (desirable)
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Understanding of court processes and advocacy (desirable)
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Ability to build excellent relationships with customers and colleagues
Experience of housing management, performance environments or supporting people with disabilities is desirable but not essential we’re committed to providing training and development.
Training and development will be offered as part of our offer to ensure the successful candidate can undertake the role.
If you are a person who likes to make a difference and experience of working in a diverse housing organisation then this is the job for you!
The role requires an Enhanced DBS.
For more information about the role please contact, Laura Williams on Email:[email protected] & phone on 07739 923 511
About the organisation:
Advance is a national, not-for-profit provider of housing and support services for people with disabilities and mental health conditions. Our vision is to transform lives; providing the best quality housing and support services so that people can live the lives they choose, achieve their personal goals, feel valued and know their voices are heard.
We recognise that our people are our greatest asset and we’re passionate about making Advance a great place to work. We invest in our staff, providing the training and support you need to succeed in your role, gain industry-recognised qualifications and realise your career aspirations.
We are an equal opportunities employer who values its staff and the difference they make to their customers. There is no place for racism or discrimination of any kind in Advance. As an organisation, we will not tolerate it. We are firmly committed to recruiting the best colleagues regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation and to supporting customers from similarly diverse backgrounds.
All newly appointed staff receive an induction, during which they will learn about our PRIDE values, our expectations of how they should treat our customers and our commitments in relation to how they will be treated as a member of staff.
Benefits of working for Advance:
We value our staff and the difference they make to the lives of our customers, which is why we offer the following benefits:
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Paid holiday (from 25 days up to 30 days with long service in addition to bank holidays, pro rat for part time hours)
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Sector specific training is provided as part of induction plus opportunities for professional development.
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Access to Perks at Work where you can obtain great discounts of cinema tickets, shopping vouchers and much more
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Long service awards payable in 5 years increments
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Golden Hello/refer a friend receive up to £500
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Cycle to work scheme
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Access to our Employee Assistance Programme
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Free DBS (Disclosures and Barring Service)
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Excellent opportunities to progress your career within Advance
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Enrolment in a pension scheme with matched contributions above the statutory minimum (if you work enough hours to meet the threshold for enrolment)
Advance is regulated by the Regulator of Social Housing and the Care Quality Commission and we are committed to safeguarding and promoting the welfare of the people we support. You will be required to provide evidence of right to work. An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Advance.
Safeguarding:
At Advance, Safeguarding is embedded in our organisational culture it’s reflected in our values, our behaviours, and the way we work together. We believe that creating a safe environment is not just about compliance, but about cultivating trust, openness, and accountability at every level.
As the organisation’s Safeguarding Lead, Ryan Brummitt, Executive Director of Support, oversees our safeguarding arrangements and ensures that concerns are acted upon quickly, sensitively and in line with national legislation and local safeguarding procedures.
We believe that safeguarding is everyone’s responsibility. Whether you are a customer, family member, colleague or partner organisation, if you have any concerns about the welfare or safety of someone we support or of any member of our team please don’t hesitate to get in touch.
[email protected]
Together, we can ensure that Advance remains a safe, supportive and inclusive organisation for all.
We value diversity and therefore welcome applications from everyone interested in working at Advance. We are a Disability Confident Leader.
Advance Housing & Support Ltd reserves the right to close this job once sufficient applications have been received.
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