Benefits advisor Work, Jobs in Eng (with Salaries)

Client Services Advisor
PPL PRS —Leicester
- £24,852 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- English
Education Advisor
APEX PROFESSIONAL COLLEGE —London
- From £42,200 a year
- Full-time
- Education
- Bachelor's degree
- Mentoring
- Free parking
Quick apply
2d
111 Health Advisor Wakefield
Yorkshire Ambulance Service NHS Trust —Wakefield
- £25,760 - £27,476 a year
- Weekend availability
- Hybrid work
- Customer service
- Training & development
- Paid training
- Annual leave
3d
Customer Service Advisor
PayStream Accounting Services —Altrincham
- £30,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- Computer skills
- Work from home
Quick apply
111 Health Advisor - Rotherham
Yorkshire Ambulance Service NHS Trust —Wath upon Dearne
- £25,760 - £27,476 a year
- Weekend availability
- Hybrid work
- Customer service
- Training & development
- Paid training
- Annual leave
3d
Support Hub Advisor
Portsmouth City Council —Portsmouth
- £32,061 - £36,363 a year
- Communication skills
12d
HR Generalist
LondonEnergy —London
- £57,000 - £62,000 a year
- Full-time
- Human resources
- Recruiting
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Contact Centre Advisor
City of Westminster Council —Westminster
- £34,359 - £35,373 a year
- Typing
8d
Wellbeing Advisor
West Northamptonshire Council —Daventry
- £31,324 - £33,017 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee discount
1d
Lead Communications Advisor
Orsted —Grimsby
- £61,920 - £103,200 a year
- Full-time
- Remote
- Leadership
9d
Domestic Abuse Helpline Advisor
Trident Reach —Birmingham
- £20,982 a year
- Temporary
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Learning and Development Advisor
City of Westminster Council —Westminster
- £42,912 - £57,495 a year
- Training & development
- Communication skills
People Advisor
Urang —London
- £36,000 - £41,000 a year
- Monday to Friday
- Hybrid work
- Writing skills
- Continuous improvement
- Contracts
Quick apply
Research Assistant
University College London —London
- £36,433 - £42,891 a year
- Full-time
- Research
- University
- Bachelor's degree
- Annual leave
- Employee assistance programme
1d
Immigration Caseworker
Borderless —London
- Hybrid work
Senior People Advisor
Redgate —Cambridge
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Continuous improvement
- Human resources
- Annual leave
Personal Advisor - 21+
Hillingdon Council —Uxbridge
- £40,182 - £42,060 a year
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Annual leave
8d
Career Coach
Ingeus —London
- £33,000 a year
- Full-time
- Remote
- Computer literacy
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Welfare Rights Advisor (homelessness prevention)
Community Law Service (Northampton and County) —Northampton
- £24,779 - £28,962 a year
- Part-time
- Hybrid work
- Microsoft Office
- Mentoring
- Flexible schedule
- Sick pay
Quick apply
Restart Advisor Bolton
Ingeus —Bolton
- £28,325 a year
- Full-time
- Computer literacy
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
12d

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Client Services Advisor

PPL PRS -
Leicester

Apply Now

Job details

Full-time
£24,852 a year

Qualifications

Microsoft Word
CRM software
Customer service call handling
Inbound customer enquiry call handling
GCSE
English
Microsoft Office Suite
Customer interaction
Outbound calling

Full job description

Can you imagine a world without music? Neither can we.

Key Details

Start date – 5th October 2026
Training - 3 weeks of classroom-based training from 9am to 5pm at our offices in Leicester city centre
Hybrid working - Once you are competent in the role you will benefit from the balance of hybrid working, working 3 days a week in our modern office environment and 2 days a week working from home
Shift pattern - Monday to Friday, rotational shifts from 8am to 6pm

To manage a high volume of Key Accounts through inbound and outbound contact (telephone and e-mail), providing an efficient customer centric service that supports customer retention, revenue generation and growth.

What you will be doing

To be knowledgeable to accurately apply PRS for music, PPL & VPL tariffs which form ‘The Music Licence’
Confidently & efficiently undertake inbound and outbound calls, applying knowledge that leads to accurate licensing through the review of the customers’ account, always following quality and compliance standards.
Confidently and efficiently undertake inbound calls and outbound calls that delivers an effective first time resolution to customer queries
To respond to e-mail correspondence in relation to customer account amendments and queries in a timely, effective and efficient manner
Accurately record customer information in the CRM system, following quality and compliance standards.
Ability to problem solve customer queries & identify when an escalation is required following escalation processes where necessary
Achieve all agreed key performance indicators
To have the appropriate level of understanding in relation to Music Licensing and Copyright that ensures accurate information is shared with customers, and licensing is applied in accordance with the ‘Licencing Operations Guide’
To gain the most efficient payment solution for both PPL PRS and the customer
To undertake other tasks as reasonably requested

?You will have

Essential

Competent in using Microsoft Office, Word, Excel, Outlook, Teams
Minimum GCSE's grades 4 or above in English and Maths.
Written and verbal proficiency in English Language
Experience of dealing with customers, either face to face or by telephone

Desirable

Worked in a contact centre environment & prior sales experience

If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

Apply Now

Refine Your Search

benefits advisor jobs in eng

Client Services Advisor

Education Advisor

111 Health Advisor Wakefield

Customer Service Advisor

111 Health Advisor - Rotherham

Support Hub Advisor

HR Generalist

Contact Centre Advisor

Wellbeing Advisor

Lead Communications Advisor

Domestic Abuse Helpline Advisor

Learning and Development Advisor

People Advisor

Research Assistant

Immigration Caseworker

Senior People Advisor

Personal Advisor - 21+

Career Coach

Welfare Rights Advisor (homelessness prevention)

Restart Advisor Bolton

I want to receive the latest job alerts for benefits advisor in eng

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