Customer experience associate Work, Jobs in Eng (with Salaries)

Customer Support Associate - APAC
Synthesia —London
- Weekend availability
- Remote
- Communication skills
13d
Travel Sales, Associate - Velocity Black UK (Remote)
Capital One UK —Nottingham
- Weekend availability
- Remote
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Flexible schedule
Call Handler- Contract until 31st October 2026
Focus Group —Shoreham by Sea
- £24,000 - £25,000 a year
- Full-time
- Continuous improvement
- Data entry
- Communication skills
- Referral programme
Quick apply
Customer Care Associate - Remote (Night Shift)
ihateironing —London
- £31,500 a year
- Weekend availability
- Remote
- Travel
Quick apply
Customer Experience Associate (FinTech)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Warehouse Associate - Part Time
Deliveroo —London
- £14.40 an hour
- Full-time
- Warehouse experience
- Leadership
- Communication skills
Customer Support Associate
Lantum —London
- Full-time
- Hybrid work
- Software troubleshooting
- Communication skills
- Employee discount
Quick apply
CX Team Member
Foot Locker —London
- £10.00 - £14.12 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Customer Support Associate (hybrid)
flatfair —London
- From £26,500 a year
- Hybrid work
- Communication skills
- Annual leave
7d
Admissions Associate
London Business School —London
- Hybrid work
- CRM software
- Data entry
- Organisational skills
- Annual leave
- Gym membership
13d
Retail Associate
TK Maxx —Bexleyheath
- Part-time
- Customer service
- No experience needed
- Employee discount
Warehouse Associate (Part‑Time, Potential to Full‑Time)
TYLOS LOGISTICS LTD —Milton Keynes
- £12.71 an hour
- Part-time
- Computer literacy
- English
- Analysis skills
Quick apply
Urban Outfitters Sales Associate - White City, London
Urban Outfitters —London
- Part-time
- Customer service
- Merchandising
- Training & development
- Annual leave
- Employee assistance programme
Specialist Customer Support Consultant
Nationwide Building Society —Newcastle upon Tyne
- From £26,500 a year
- Full-time
- Communication skills
Sales Associate
Crocs —London
- £12.50 an hour
- Weekend availability
- Customer service
- Communication skills
- Retail sales
- Flexible schedule
Customer Care Associate
LRG —Camberley
- Remote
- Social media management
- Communication skills
Quick apply
Hub Operations Associate, Parcel Delivery
PORT Global Limited —London
- £15.00 - £15.50 an hour
- Weekend availability
- Supervising experience
- Team management
- In-person
Quick apply
13d
FinTech Startup Associate (Customer Success)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Graduate Product, Data and Customer Success Associate
Care Banking —Cambridge
- £25,500 - £28,000 a year
- Full-time
- Data analysis skills
- IT
- In-person
Quick apply
9d
Sales Associate
Kinly —London
- From £29,000 a year
- Full-time
- Hybrid work
- Bilingual
- Microsoft Word
- Microsoft Outlook
Quick apply

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Customer Support Associate - APAC

Synthesia
London

Apply Now

Job details

Full-time
13 days ago

Qualifications

Live chat
Zendesk
Customer interaction
HubSpot
Communication skills
Help desk

Full job description

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

Location: Philippines (APAC region)

About the role

As a Customer Support Associate (CSA) you will act as the frontline key person, responsible for providing support and assistance to customers who have inquiries or issues with our product or services.

The role:

Respond to customer inquiries via email, chat, or social media in a timely and professional manner
Provide accurate information and support to customers to resolve their issues
Identify and escalate complex issues to Tier 2 support when necessary
Collaborate with other teams such as technical support specialists, support product specialists, and leadership to resolve customer issues
Record and maintain accurate customer information within our CRM systems (Intercom & Salesforce)
Meet individual and team performance metrics (KPI’s) such as first response times, first contact resolution rates, and customer satisfaction
Continuously improve your own product knowledge and remain up to date with our product, services and processes
Provide constructive feedback to the business and leadership team to improve customer support processes and procedures

About you:

Based in the Philippines
High school diploma or equivalent; college or a degree in a related field is desirable but not essential
At least 1 year experience within a technical support environment
Excellent verbal and written communication skills
Customer-oriented mindset with a strong desire to exceed customer expectations
Ability to multitask and manage time effectively
Good computer skills and experience with CRM systems and other customer support software (Zendesk, Freshdesk, Intercom, Hubspot, Salesforce)
Ability to work in a fast-paced and dynamic environment
Ability to work independently and as part of a team
Flexibility to work different shifts, bank holidays and weekends as and when required

Success will be measured on:

Key Performance Indicators (KPI’s) set within the support team which include but are not limited to, Customer Satisfaction (CSAT & NPS), First Response Time, Service Level Agreement, Productivity

Working Hours:
As we’re a global company with global customers, we need to ensure we’re available to support 24/7. We’re looking for someone who is happy doing shift work, Monday-Sunday, inclusive of bank holidays, any hours between 6am - 12am

Apply Now

Refine Your Search

customer experience associate jobs in eng

Customer Support Associate - APAC

Travel Sales, Associate - Velocity Black UK (Remote)

Call Handler- Contract until 31st October 2026

Customer Care Associate - Remote (Night Shift)

Customer Experience Associate (FinTech)

Warehouse Associate - Part Time

Customer Support Associate

CX Team Member

Customer Support Associate (hybrid)

Admissions Associate

Retail Associate

Warehouse Associate (Part‑Time, Potential to Full‑Time)

Urban Outfitters Sales Associate - White City, London

Specialist Customer Support Consultant

Sales Associate

Customer Care Associate

Hub Operations Associate, Parcel Delivery

FinTech Startup Associate (Customer Success)

Graduate Product, Data and Customer Success Associate

Sales Associate

I want to receive the latest job alerts for customer experience associate in eng

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Location: Philippines (APAC region)

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