Customer service Work, Jobs in Eng (with Salaries)

Quality Assurance Rater - English (United Kingdom)
TELUS Digital —London
- £17.40 an hour
- English
- Research
- Analysis skills
Quick apply
Customer Care Associate - Remote (Night Shift)
ihateironing —London
- £31,500 a year
- Weekend availability
- Remote
- Travel
Quick apply
Call Centre Agent
Senior Response —Birmingham
- £12.71 an hour
- Part-time
- Remote
- Microsoft Word
- Microsoft Outlook
- English
- Sick pay
Quick apply
Customer Assistant - Online
Morrisons —Milton Keynes
- Annual leave
- Employee discount
Quick apply
8d
Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Agent (CSA)
ABM —Stansted Airport
- £28,857 a year
- Weekend availability
- Customer service
Customer Service Advisor
Allica Bank —Milton Keynes
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Quality control
- Banking
Customer Service / Porter - Heathrow Airport
United Avia Services Ltd —London Heathrow Airport
- £12.71 an hour
- Part-time
- Customer service
- Cleaning
- In-person
Quick apply
Lloyds Banking Group Customer Support - Barrow In Furness
Lloyds Banking Group —Barrow-In-Furness
- £13,100 - £13,475 a year
- Part-time
- Remote
Travel Sales, Associate - Velocity Black UK (Remote)
Capital One UK —Nottingham
- Weekend availability
- Remote
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Flexible schedule
Customer Service Host - T2
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Customer Service Agent
Apex Parking LTD —London
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- AI
Quick apply
4d
Customer Service Advisor - Remote
WNS Global Services —Ipswich
- Part-time
- Remote
Quick apply
Office Administrator
Allied Water Ltd —St Albans
- From £26,000 a year
- Full-time
- Hybrid work
- Administrative experience
- Data entry
- Organisational skills
- Work from home
Quick apply
5d
Customer Advisor (Airport)
Boots —Manchester
- £16 an hour
- Weekend availability
- In-person
- Employee assistance programme
- Employee discount
Call Centre (Collections) 8am-12pm Monday to Friday
Insurance Collections Bureau Ltd —Welwyn Garden City
- £12.71 an hour
- Part-time
- Computer literacy
- Data entry
- Financial services
Quick apply
Customer Care Associate
LRG —Camberley
- Remote
- Social media management
- Communication skills
Quick apply
Customer Representative - Redcar
Nationwide Building Society —Cleveland
- From £26,500 a year
- Temporary
- Banking
Customer Service Agent
Singapore Airlines —Gatwick Airport
- £24,500 - £26,500 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
- Life insurance
Quick apply
6d
Customer Service Agent - PART TIME - Gatwick Airport
Swissport International AG —London
- £12.91 an hour
- Part-time
- English
- Communication skills
- Free parking
- Employee assistance programme
3d

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Quality Assurance Rater - English (United Kingdom)

TELUS Digital -
London

Quick apply

Job details

£17.40 an hour

Qualifications

Content quality assurance review
English
Research
Analysis skills
Quality assurance
AI
Communication skills

Full job description

Description

Job description
Join our elite team of Senior Raters as a critical contributor to high-quality validation data that directly influences product development and quality assurance for leading search engines and AI technologies.
This flexible, remote opportunity allows you to apply your analytical and research skills to evaluate search results and AI-generated content while contributing to the development of high-quality AI systems.

A Day in the Life of a Quality Assurance Rater
In this role, you'll conduct analytical assessments of search results and AI responses, providing ratings and feedback that help improve AI model performance and search quality.
Your work will maintain high quality standards and deliver the accuracy our clients depend on.
You'll evaluate a variety of rating tasks, analyze content with attention to detail, conduct research to support rating decisions, and identify guideline gaps or task inconsistencies.
You'll also participate in training and calibration sessions while contributing feedback to improve rating processes and guidelines.

Key Responsibilities

Evaluate search results and AI-generated content for quality, relevance, accuracy, and usefulness.
Conduct online research to verify information and support rating decisions.
Apply rating guidelines consistently while maintaining quality standards.
Document edge cases, guideline gaps, and task-related issues.
Provide clear written feedback and rationale for ratings when required.
Participate in training, calibration sessions, and ongoing quality reviews.
Meet productivity expectations while maintaining high-quality work.

The hourly earnings for this role are 17.40 GBP per hour, payment is based on completed tasks.

TELUS Digital AI Community
Our global AI Community is a vibrant network of 1 million+ contributors from diverse backgrounds who help our customers collect, enhance, train, translate, and localize content to build better AI models. Become part of our growing community and make an impact supporting the machine learning models of some of the world’s largest brands.

Qualification path
Candidates will complete project-specific training and qualification assessments before joining the program. Ongoing work will be subject to regular quality assurance reviews and performance monitoring.

Basic Requirements

Working as a freelancer with excellent communication skills in English.
Resident in United Kingdom for the last 5 consecutive years.
Familiarity with current and historical business, media, sports, news, social media, and cultural affairs.
Strong analytical thinking, attention to detail, and research skills.
Experience using web browsers, search engines, and online research tools.
Daily access to a reliable broadband internet connection, smartphone, and personal computer.
Demonstrated research capability through professional background OR strong track record of self-directed research and information verification
Ability to work independently and follow detailed guidelines consistently.
High level of creativity and logical skills with the ability to achieve consistent targets

Preferred Qualifications

Experience in quality assurance, content moderation, data annotation, research, journalism, editing, or information verification.
Familiarity with AI technologies, search engines, and digital content ecosystems.
Subject matter expertise in areas such as Popular Culture, Social Sciences, STEM, Medicine, Law, Finance, or Engineering.
Additional language skills may be beneficial depending on project requirements.

Equal Opportunity
All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Quick apply

Refine Your Search

customer service jobs in eng

Quality Assurance Rater - English (United Kingdom)

Customer Care Associate - Remote (Night Shift)

Call Centre Agent

Customer Assistant - Online

Customer Service Host - T3

Customer Service Agent (CSA)

Customer Service Advisor

Customer Service / Porter - Heathrow Airport

Lloyds Banking Group Customer Support - Barrow In Furness

Travel Sales, Associate - Velocity Black UK (Remote)

Customer Service Host - T2

Customer Service Agent

Customer Service Advisor - Remote

Office Administrator

Customer Advisor (Airport)

Call Centre (Collections) 8am-12pm Monday to Friday

Customer Care Associate

Customer Representative - Redcar

Customer Service Agent

Customer Service Agent - PART TIME - Gatwick Airport

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