Helpdesk executive Work, Jobs in Eng (with Salaries)

Senior Application Support Consultant
Symology Ltd —Dunstable
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Free parking
- Profit sharing
Quick apply
3d
Customer Service Executive
Epassi —Haywards Heath
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
11d
Maintenance Helpdesk Executive
SSP —Birmingham
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
7d
Executive Assistant
HSBC Global Services Limited —Birmingham
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
14d
Ecommerce Executive
Loaf —London
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Employee assistance programme
- Employee discount
5h
Product Executive - Offer & Order Solutions
British Airways —Heathrow
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
20h
Workplace Experience Ambassador
CBRE —London
- Full-time
- Hospitality
- Customer service
- English
Intern, AI Enablement & Adoption Specialist (Fall 2026, 4 Months) - London, UK
OMERS —London
- Full-time
- AI
- Communication skills
7h
On Site Support Engineer 24 month FTC
SmartestEnergy —London
- £32,000 - £39,000 a year
- Windows
- IT
- Linux
Quick apply
IT Service Desk Executive (6 Month FTC)
Jellyfish —London
- Full-time
- English
- Windows
- IT
- Annual leave
- Flexible schedule
Quick apply
Operations Director
Wanstor —London
- Full-time
- Hybrid work
- Contracts
- IT
- AI
- Annual leave
Quick apply
Senior Stakeholder Engagement Manager
Dragados —Birmingham
- Full-time
- Management
- IT
- Negotiation
Quick apply
Account Director
Wanstor —London
- Full-time
- Hybrid work
- Sales
- Organisational skills
- IT
- Annual leave
Quick apply
Second Line Support Analyst - RCJ & Judicial
HM Courts and Tribunals Service —London
- £40,014 - £42,859 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
7d
Head of Corporate IT & Technology Solutions
Dotdigital —London
- Full-time
- Hybrid work
- Azure
- Customer service
- IT
- Sick pay
Technical Account Manager
Delinea —Bracknell
- Full-time
- Azure
- Sales
- Windows
- Employee assistance programme
- Life insurance
Assistant Workplace Services Manager
Government Property Agency —Darlington
- £36,000 - £39,494 a year
- Full-time
- Customer service
- Salesforce
- English
4d
Head of Service Delivery
Kudos Services —Warrington
- Up to £75,000 a year
- Full-time
- Business
- Employee assistance programme
- Life insurance
Quick apply
Finance Lead Subject Matter Expert
FCDO Services —Hanslope
- £38,332 - £39,558 a year
- Full-time
- Oracle
- Project management
- Presentation skills
- Annual leave

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Senior Application Support Consultant

Symology Ltd
Dunstable

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
3 days ago

Benefits

Free parking
Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Authentication
SSO
Customer service
Salesforce
Change management
Zendesk
Release management
ITIL
ServiceNow
Application support
Root cause analysis
SaaS
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Dunstable, England one day per week (Wednesday)

Role Specification

Deliver a responsive, high-quality support service for customer queries relating to Symology products, providing technical guidance, troubleshooting support, and advice on effective product use.
Take ownership of customer issues and high-priority incidents through to resolution, ensuring clear communication, appropriate escalation, and effective stakeholder management throughout.
Identify recurring incidents and contribute to root cause analysis, corrective actions, and long-term service improvement.
Use AI tools and automation to streamline support workflows, improve ticket throughput, and identify opportunities to expand customer self-service.
Support quality assurance activities, including testing software changes and enhancements before release to customers.
Contribute to and maintain clear product documentation, knowledge articles, operational procedures, and best practice guidance for both customers and internal teams.
Ensure all customer interactions and service activity are accurately recorded in Salesforce
Build and maintain specialist knowledge in assigned functional areas and act as a subject matter expert where required.
Act as a liaison between customers and Development teams, helping to define product changes, clarify requirements, and support successful delivery.
Ensure all activities are carried out in line with company security policies, data protection requirements, and ISO-aligned operational procedures.

Key Skills Required

Ability to build trusted relationships with key customers and stakeholders.
Experience managing escalations and business-critical customer incidents in a high-pressure environment.
Strong communication skills, with the ability to present technical information clearly to both operational and executive stakeholders.
Strong understanding of Incident, Problem, and Change Management.
Ability to perform root cause analysis and identify recurring service trends.
Experience working in SLA- and KPI-driven support environments.
Ability to produce clear service reports and customer updates.
Experience supporting SaaS or cloud-hosted applications.
Ability to analyse service data and identify trends, risks, and improvement opportunities.
Understanding of authentication technologies such as SSO, MFA, OAuth, and Active Directory.
Familiarity with using CRM and ticketing platforms such as Jira, Zendesk, Salesforce, or ServiceNow.
Understanding of release management and change control processes.

The Candidate

We are looking to recruit someone that can make a difference to the efficiency of our operation. We are looking for a person with strong all-round Support skills who is willing to join a progressive forward-thinking company.

We can offer a diverse and interesting role interacting with all departments within the company. The successful candidate will be in constant demand so must be able handle multiple work streams and communicate effectively with staff of all technical levels.

Ideally the candidate would have previous experience of working within a software environment within customer SLA’s and an understanding of ISO 27001 / ITIL standards.

Must have previous experience of working in an Application Support Team
Must possess strong customer management skills
Must understand the software delivery lifecycle and the dependencies
Must Contribute to the team culture and attitude

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014 the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

The Customer Services Team are now looking to recruit a multi skilled specialist to join the existing helpdesk team. In time, they will be expected to become an expert in various products and to use that expertise to assist with the development of the applications.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Free parking
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Dunstable, Bedfordshire: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Dunstable

Quick apply

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