Helpdesk support Work, Jobs in Eng (with Salaries)

Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
Freelance Account Helpdesk Agent
International Workplace Group plc —London
- Remote
- English
Helpdesk Agent (Full Time Office Working inc weekends)
Ostara Systems —Milton Keynes
- £26,000 a year
- Weekend availability
- Microsoft Word
- Communication skills
Junior IT Support
Lomar Shipping Limited —London
- Computer Science
- Windows
- Organisational skills
Helpdesk Operator
Sodexo —Salford
- £12.71 an hour
- Microsoft Word
- Computer literacy
- Continuous improvement
Quick apply
6d
IT Helpdesk Intern
Albourne Partners —London
- Windows
- Microsoft Office
- Internship
- Health & wellbeing programme
Helpdesk Agent - 11:30 - 20:30 office based including weekend work
Ostara Systems —Milton Keynes
- £26,208 a year
- Weekend availability
- Microsoft Word
- Communication skills
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
Technical Support & Online Services Assistant
Integer Let's Order Food Ltd —Manchester
- From £26,000 a year
- Full-time
- Software troubleshooting
- Computer literacy
- Windows
Quick apply
13d
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
1st Line Service Desk Analyst (Days)
Intercity Technology —Shefford
- Hybrid work
- Employee assistance programme
Helpdesk Operator
ISS Facility Services —London
- £13.49 an hour
- Monday to Friday
- Computer literacy
- Organisational skills
- Computer skills
9d
IT Helpdesk/Systems Administrator
Fenris Creations —London
- Full-time
- Hybrid work
- Travel
- Communication skills
- Flexible schedule
- Life insurance
Quick apply
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Analytics
- Annual leave
Helpdesk Co-Ordinator
InPost UK —Hemel Hempstead
- Hybrid work
- Communication skills
- Time management
- Annual leave
Quick apply
8d
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Maintenance
- Bachelor's degree
- Flexible schedule
IT Coordinator/ Helpdesk Technician
THE·TEAM —London
- Full-time
- Microsoft Word
- Azure
- Microsoft Outlook
IT SUPPORT ASSISTANT
Porcelanosa Grupo —Watford
- Part-time
- In-person
- Communication skills
Customer Service Advisor - Helpdesk
WPA (Western Provident Association) —Taunton
- From £27,810 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Store discount
- Health & wellbeing programme
Quick apply
FM Helpdesk Operator
Pinnacle Group —Morley
- £13.33 an hour
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply

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Product Support Specialist (Part-Time)

Bedrock Learning -
London

Quick apply

Job details

Part-time
£15,000 - £18,750 a year

Benefits

Company pension
Company events

Qualifications

Live chat
Technical troubleshooting
Ticket management
Bachelor's degree
Zendesk
HubSpot
Communication skills
Help desk

Full job description

Location: Remote

Type: Part-Time (24 hours per week)

Salary: £15,000-£18,750 DOE.

Team: Digital, Data & Technology

Supported by: Head of Product

Closing date: Wednesday 30th September 2026*

Start date: Commencement Upon Hiring

About Bedrock Learning

Bedrock Learning is on a mission to improve literacy and learning outcomes for students worldwide. Our innovative platform provides personalised learning experiences and immerses students in a dynamic, interactive and aspirational curriculum. We combine cutting-edge technology with proven educational strategies to create a powerful tool for teachers, students and parents.

Bedrock Learning works with over 900 schools and supports hundreds of thousands of learners annually to realise their potential through education. We are ranked as the UK’s number one solution in primary and secondary schools, with a market-leading NPS and a platform teachers love.

Literacy is the bedrock of education, and we are dedicated to ensuring every student has the opportunity to succeed at school and beyond.

Working at Bedrock Learning

Educational impact, research and policy are the lifeblood of our operation, and we welcome team members who care deeply about our mission. To succeed in this role, you must have a genuine passion for learning and education.

At Bedrock Learning, we pride ourselves on our collaborative, inclusive, and forward-thinking culture. Our team is passionate and driven, constantly striving to innovate and improve. We offer a supportive and flexible work environment where employees are encouraged to take initiative, think creatively, and drive our mission forward. Find out more about our values here.

If you are looking for a role in a fast-paced environment where you can make a real impact and grow your career, Bedrock Learning is the place for you.

Core Responsibilities

We’re looking for a proactive and customer-focused Product Support Specialist to join our growing team. You’ll be the first point of contact for our schools, providing outstanding support across phone, email, and live chat. You’ll also play a key role in onboarding schools to our platform, ensuring they get the best possible start with us.

This role is perfect for someone who thrives in a fast-paced helpdesk environment, enjoys problem-solving, and communicates with clarity and confidence.

Your key responsibilities will include:

Deliver front-line customer support via phone, email, and live chat, providing prompt and accurate solutions.
Manage our helpdesk (Zendesk) to ensure all support tickets are acknowledged, tracked, escalated, and resolved within SLAs.
Troubleshoot technical issues, escalating more complex problems where necessary.
Optimise and contribute to our chatbot and self-service support materials to improve customer experience.
Carry out technical onboarding for new schools, ensuring a smooth and successful set-up.
Build deep product knowledge to confidently guide users and contribute to help centre documentation.
Collaborate with colleagues across teams, using Hubspot and other CRM systems to share customer insights.

Requirements

Previous experience in customer or product support, ideally within SaaS, EdTech, or digital products.
Excellent communication skills: professional, confident on the phone, clear in writing, and a good listener.
A friendly, people-first approach with the ability to remain calm and professional under pressure.
Strong problem-solving skills with an analytical and creative mindset.
Ability to prioritise and multitask effectively in a busy environment.
Tech-savvy, with a good understanding of IT tools and platforms.
Proactive, curious, and enthusiastic about learning new skills.
Highly motivated and driven to deliver exceptional support and exceed expectations.

Benefits

Your health and wellbeing

4-day week
Comprehensive private medical coverage for you, your partner, and any children for whom you are the legal guardian, including GP services, mental health pathway, dental and optical, enhanced hospital lists and full medical cover
Enhanced parental pay policy.
Eye examination scheme.
Closure between Christmas and New Year.

Your development

£1,000 yearly personal allowance for training and development.
Exciting, high-growth company with the opportunity to progress rapidly.
Company pension scheme.

Your team

A vibrant company culture, unpinned by valueswe live and breathe.
Regular company-funded social events.

The Recruitment Process

Interested candidates are invited to submit their application. The recruitment process will include the following steps:

Assessments: Complete psychometric and aptitude tests through Test Gorilla.
Online interview: Interview with management to discuss your experience, suitability for the role and cultural alignment with Bedrock Learning.
In-person technical & values interview: A technical task with management to demonstrate your skills for the role and alignment with our culture and values.

Join us at Bedrock Learning and be a part of a team that is preparing young people for tomorrow’s world through innovative technology and an impassioned commitment to raising aspirations. We look forward to receiving your application.

If you like the sound of this role, but find you do not fulfil every single requirement, you might still be a great candidate. If you are a woman or a person of colour, studies show you are less likely to apply for jobs where you do not meet every requirement. Bedrock Learning is an equal opportunities employer and welcomes applications from all suitable persons regardless of their race, sex, disability, religion/belief, gender identity, sexual orientation or age.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Quick apply

Refine Your Search

helpdesk support jobs in eng

Product Support Specialist (Part-Time)

Freelance Account Helpdesk Agent

Helpdesk Agent (Full Time Office Working inc weekends)

Junior IT Support

Helpdesk Operator

IT Helpdesk Intern

Helpdesk Agent - 11:30 - 20:30 office based including weekend work

1st Line Support

Technical Support & Online Services Assistant

First Line Support / Helpdesk Engineer - Hybrid

1st Line Service Desk Analyst (Days)

Helpdesk Operator

IT Helpdesk/Systems Administrator

Technical Helpdesk

Helpdesk Co-Ordinator

IT Desktop Support

IT Coordinator/ Helpdesk Technician

IT SUPPORT ASSISTANT

Customer Service Advisor - Helpdesk

FM Helpdesk Operator

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