Hospitality manager Work, Jobs in Eng (with Salaries)

Customer Experience Manager
Avanti West Coast —Birmingham
- Full-time
- Customer service
- Continuous improvement
- Travel
14d
Area Manager
St Austell Brewery —Exeter
- £70,000 - £75,000 a year
- Full-time
- Hospitality
- Management
- Leadership
- Employee discount
Quick apply
Events & Hospitality Manager
Westonbirt School —Tetbury
- Up to £42,000 a year
- Weekend availability
- Hybrid work
- Business development
- Project management
- Organisational skills
- Free parking
- Employee discount
Quick apply
Conference & Events Manager
JM Hospitality Management Ltd. —Manchester
- £2,800 - £4,000 a month
- Full-time
- Hospitality
- Management
- Customer service
Quick apply
5d
Associate Project Manager - Hospitality and Office
Emerson Partners —London
- £80,000 - £95,000 a year
- Hybrid work
- Hospitality
Events & Operations Support Manager
Houston and Hawkes - Head Office —London
- £45 an hour
- Full-time
- Hospitality
- Microsoft Office
- Human resources
- Employee assistance programme
Quick apply
Padel Club Community / Site Manager
Padel Tree Limited —Peterborough
- £30,000 - £60,000 a year
- Full-time
- No experience needed
- In-person
- Communication skills
Quick apply
8d
Events Manager
Volta Group —Birmingham
- £43,000 - £48,000 a year
- Full-time
- Management
- Project management
- Organisational skills
Quick apply
Venue Manager @ Millbridge Court
Dearborn Studio —Frensham
- £48,000 a year
- Weekend availability
- Hotel
- Budgeting
- In-person
- Annual leave
- Bereavement leave
Quick apply
2d
Manager, Hospitality (UK-External Agency Position)
National Football League —London
- Weekend availability
- Hybrid work
- English
- Travel
- Conflict management
1d
Food and Beverage - Complex Manager - Q02
Parkdean Resorts —Wareham
- £62,587 a year
- Weekend availability
- Inventory control
- Restaurant management
- Recruiting
- Store discount
- Employee assistance programme
Quick apply
5d
Guest & Colleague Experience Manager
Portico Corporate Reception Management —London
- £55,000 - £60,000 a year
- Full-time
- Continuous improvement
- Training & development
- Guest services
- Annual leave
- Life insurance
Quick apply
14d
General Manager - Live In
The Temperance Inn —Grasmere
- £44,000 a year
- Full-time
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
General Manager – Workspace & Member Experience
Maslow's —Kensington
- £50,000 - £55,000 a year
- Full-time
- Hospitality
- Sales
- English
Quick apply
Residence Manager - Student Accommodation
GoBritanya —Leeds
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
Hospitality Manager
Topgolf —Watford
- Weekend availability
- Restaurant management
- Hotel
- Team management
Strategy and Operations Manager
Shuffle —London
- £80,000 a year
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
Quick apply
Hotel Manager - with at least 5 year Experience Visa sponsorship may be provided if required
Birmingham Airport Hotels Ltd —Wednesbury
- £25,420 - £42,000 a year
- Full-time
- Hotel
- Supervising experience
- Human resources
- Free parking
Quick apply
Hospitality Operations Manager - Cultural Institutes (UMC)
The University of Manchester —Manchester
- £38,958 a year
- University
- Team management
- Recruiting
7d
General Manager - Padel & Athletics Club
GrassRoots Padel / Wimbledon Park Sports Hub —London
- £45,000 - £55,000 a year
- Weekend availability
- Hospitality
- Management
- In-person
Quick apply
6d

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Customer Experience Manager

Avanti West Coast -
Birmingham

Apply Now

Job details

Permanent | Full-time
14 days ago

Benefits

Company pension
Free or subsidised travel

Qualifications

Succession planning
Stakeholder collaboration
Customer service
Stakeholder liaison
Performance management
Change management
Continuous improvement
Partnership building
Organisational skills
Change leadership
Budgeting
Leadership
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Posted 13 August 2026

Salary Competitive

LocationBirmingham

Job type Permanent - Full Time

Reference040532

Job FunctionHeadquarters

At Avanti West Coast, we're passionate about creating exceptional journeys for our customers and an engaging environment for our colleagues. We're looking for a talented Customer Experience Manager to lead frontline management teams and drive operational excellence across our network.

You do not need rail experience to be successful in this role.

If you've led large teams in sectors such as retail, hospitality, logistics, transport, healthcare, customer service, leisure, facilities management, or other operational environments, we'd love to hear from you. Your leadership experience, ability to inspire people while raising standards are what matter most.

As a Customer Experience Manager, you'll lead a team of Station Managers responsible for circa 350 frontline colleagues across multiple locations, driving outstanding customer service, operational performance and colleague engagement. You'll play a key role in creating high-performing teams, delivering business results and maintaining the highest standards of safety across your region. Working closely with a range of stakeholders, you will identify opportunities for improvement, support colleague development, lead through change and play a critical role during operational disruption, ensuring customers and colleagues remain safe, informed and supported.

What You'll Be Doing

Leading and developing a team of Station Managers across multiple locations.
Creating a culture of engagement, accountability, feedback and continuous improvement.
Maintaining a safety-first culture, ensuring the highest standards of customer and colleague safety are maintained.
Driving customer satisfaction, operational performance and service delivery against key business measures and KPIs.
Supporting and coaching managers to create engaged, high-performing teams and develop future talent.
Building strong relationships with trade unions, industry partners and internal stakeholders to deliver positive outcomes for customers, colleagues and the business.
Ensuring effective management of attendance, wellbeing, colleague welfare and performance.
Leading initiatives to improve operational efficiency, service quality and customer experience.
Managing budgets, resources and workforce planning to deliver safe, efficient and commercially sound operations.
Engaging with stakeholders across the wider business to ensure safe and effective service delivery.
Leading through change and helping teams adapt to evolving business needs.
Playing a key role during operational disruption and incident response, ensuring customers and colleagues remain safe and supported.

Take a look at the role profile for more information.

What We're Looking For

We're interested in people with transferable leadership skills who can bring fresh thinking and experience from other industries.

You'll likely have:

The ability to balance safety, people, customer and commercial priorities in a complex operational environment.
Experience leading managers and large frontline teams in a fast-paced operational environment.
A proven track record of delivering performance and customer outcomes through people.
Experience developing high-performing teams through coaching, succession planning and colleague development.
Strong customer focus and a passion for service excellence.
Experience managing performance, engagement, attendance and colleague wellbeing.
Commercial awareness and an understanding of operational KPIs and business performance measures.
Excellent communication, influencing and stakeholder management skills
Experience working across multiple sites, locations or departments.
The ability to make decisions, solve problems and remain calm under pressure.
Strong planning, organisational and budgeting skills.

As well as working with a fantastic team you will also receive:

Railway Pension Scheme
Free travel on Avanti West Coast for you/spouse/partner/dependents
Privilege Travel card (75% off other train operators fares for leisure travel)
30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
10 free journeys on other First Group Train Operators

We reserve the right to withdraw this advert at any time due to high volumes of applications.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Apply Now

Refine Your Search

hospitality manager jobs in eng

Customer Experience Manager

Area Manager

Events & Hospitality Manager

Conference & Events Manager

Associate Project Manager - Hospitality and Office

Events & Operations Support Manager

Padel Club Community / Site Manager

Events Manager

Venue Manager @ Millbridge Court

Manager, Hospitality (UK-External Agency Position)

Food and Beverage - Complex Manager - Q02

Guest & Colleague Experience Manager

General Manager - Live In

General Manager – Workspace & Member Experience

Residence Manager - Student Accommodation

Hospitality Manager

Strategy and Operations Manager

Hotel Manager - with at least 5 year Experience Visa sponsorship may be provided if required

Hospitality Operations Manager - Cultural Institutes (UMC)

General Manager - Padel & Athletics Club

I want to receive the latest job alerts for hospitality manager in eng

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