It business partner Work, Jobs in Eng (with Salaries)

Systems & Technology IT Business Partner
ABM —Hounslow
- 8 hour shift
- No degree
- Travel
- APIs
IT business partner
Flo Health —London
- Hybrid work
- Presentation skills
- Organisational skills
- Contracts
- Annual leave
Quick apply
Business Analysis Manager – Trading IT
SmartestEnergy —London
- £105,000 a year
- Hybrid work
- Travel
- IT
- Leadership
Quick apply
IT Operations Manager
Trafalgar Entertainment —Woking
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- IT
- Communication skills
9d
IT Business Analyst
Stagwell Global, LLC —London
- Azure
- Analysis skills
- Agile
IT Operations & Digital Workplace Manager
Solus Accident Repair Centres —Stansted
- £55,000 - £70,000 a year
- Full-time
- Remote
- SharePoint
- IT
- Leadership
- Employee discount
IT & Digital Systems Lead
Geosense Ltd —Bury St. Edmunds
- £42,000 - £52,000 a year
- Full-time
- Hybrid work
- Salesforce
- Travel
- Organisational skills
- Health & wellbeing programme
- Work from home
Quick apply
IT Service Manager
Hampshire County Council —Winchester
- £48,948 - £54,423 a year
- Hybrid work
- IT
- Leadership
- Communication skills
12d
IT Business Partner
Brush Group —Loughborough
- Hybrid work
- No degree
- IT
- Communication skills
- Employee assistance programme
- Life insurance
5d
IT Business Systems Manager
Callen-Lenz —Salisbury
- From £65,000 a year
- Full-time
- Hybrid work
- Computer Science
- DevOps
- Engineering
- Annual leave
Associate Director - IT and Digital Transformation
Principal Medical —Bicester
- £90,000 a year
- Part-time
- Computer Science
- Master's degree
- Bachelor's degree
10d
IT Business Support Analyst
The Lancashire Group —London
- Full-time
- Microsoft Outlook
- Windows
- Microsoft Office
Quick apply
4d
IT Applications Manager - Principal Business Analyst
Rapiscan —Salfords
- ERP systems
- Project management
- Bachelor's degree
Finance Business Partner - Participant Journey
Our Future Health —London
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Contracts
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
11d
IT Service Manager
NFU Mutual —Stratford-upon-Avon
- Up to £60,000 a year
- Full-time
- Hybrid work
- IT
- Financial services
- Annual leave
- Employee discount
10d
Internal Communications Business Partner
Sage —London
- £60,000 - £70,000 a year
- Hybrid work
- In-person
- Annual leave
9d
Senior IT Business Partner
ISS Facility Services —London
- Customer service
Quick apply
IT Business Analyst / Solutions Architect
ORM Systems UK Ltd —Stanmore
- £50,000 - £60,000 a year
- Full-time
- Azure
- Computer Science
- AWS
- Free parking
- Relocation assistance
Quick apply
5d
IT Systems and Support Engineer
Synthesia —London
- £45,000 - £68,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Communication skills
- Annual leave
- Work from home
SCUK IT Business Analyst
SCU Santander Consumer (UK) plc —Redhill
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Agile
- Employee assistance programme
8d

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Systems & Technology IT Business Partner

ABM -
Hounslow

Apply Now

Job details

Full-time

Qualifications

Power BI
Logistics
APIs
IT
Root cause analysis
Business
Communication skills

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATERN: Monday - Friday, 8-5, 40 hours per week

SALARY: Competitive

ROLE OVERVIEW AND PURPOSE

The Systems & Technology IT Business Partner (Aviation) is responsible for ensuring the effective operation, optimisation, and continuous improvement of ABM’s aviation operational systems, with specific ownership of INFORM, PDA-based workforce systems, and other core digital tools used across airport operations.

Acting as the main link between aviation operations and the Technology function, the role ensures systems remain fit for purpose, issues are resolved promptly, enhancements are identified and delivered, and colleagues receive the support and tools they need to perform efficiently in a fast‑paced, safety‑critical environment.

KEY RESPONSIBILITIES

Operational System Management

Maintain day‑to‑day functionality of INFORM, PDA systems, and associated aviation operational platforms.

Monitor system performance, data flows, and user experience to ensure stable, reliable operations.

Act as primary escalation point for system issues, coordinating remediation with internal IT or third‑party vendors.

Ensure device compliance, updates, and configuration management for PDAs and mobile workforce technology.

Maintain accurate documentation, workflows, and configuration logs for all supported systems.

Stakeholder Management & Business Partnering

Serve as the key technology partner to Aviation Operations, Contract Management, and Airport Stakeholders.

Translate operational needs into system requirements and ensure alignment with business objectives.

Attend operational meetings to provide system insights, upcoming changes, and improvement plans.

Build strong relationships with airport IT teams, system owners, and vendors.

Continuous Improvement & System Enhancement

Identify, assess, and implement opportunities to enhance system usability, automation, reporting outputs, and workflow efficiency.

Lead improvement projects and system upgrades, ensuring minimal operational disruption.

Work with operational teams to map current processes and redesign them for digital optimisation.

Conduct benefit‑realisation reviews post‑deployment to ensure improvements deliver measurable outcomes.

User Support, Training & Adoption

Provide front‑line support and training to operational teams using INFORM and PDA systems.

Develop user guides, quick‑start materials, and best‑practice processes.

Ensure high levels of user adoption and confidence across all technology platforms.

Coordinate onboarding of new system users, including permissions, devices, and training.

Data Quality, Reporting & Governance

Ensure high data accuracy within INFORM and connected platforms to support reliable planning and SLA/KPI reporting.

Support the Aviation Performance team with data extracts, dashboards, and system insights.

Monitor compliance with airport/airline technology standards, security requirements, and audit protocols.

Support incident reporting, root‑cause analysis, and process governance activities.

REQUIRED SKILLS AND EXPERIENCE

Essential

Experience working in aviation, airport operations, or transport/logistics technology environments.

Strong knowledge of operational workforce management systems (e.g., INFORM, similar rostering/planning systems).

Technical understanding of PDA/mobile workforce tools and cloud‑based applications.

Excellent problem‑solving skills with the ability to prioritise effectively in live operational settings.

Strong collaboration and communication skills, able to partner effectively with both tech teams and operations.

Demonstrated experience delivering technology improvements or process optimisation projects.

Desirable

Understanding of airport IT environments, security protocols, and compliance processes.

Experience working with APIs, data flows, or integrations between operational systems.

Knowledge of analytics tools (Power BI) and data governance principles.

Project management or continuous improvement certifications (Lean, Six Sigma, Prince2).

ABM Values & Behaviours

The postholder is expected to demonstrate ABM’s core values:

Respect – Treats colleagues and clients with courtesy and professionalism.

Integrity – Delivers accurate reporting and acts with honesty at all times.

Collaboration – Works effectively with a wide range of stakeholders.

Innovation – Identifies improvements and contributes to efficient working.

Excellence – Strives for high‑quality performance in all tasks.

Qualifications

Degree or equivalent experience in IT, Business Systems, or Aviation Operations (desirable).

Technical certifications or system‑specific credentials (advantageous).

Behaviours and Attributes

Proactive, solutions‑driven mindset.

High attention to detail with a structured approach.

Calm and effective under operational pressure.

Commitment to collaboration, continuous improvement, and service excellence.

Strong sense of ownership and accountability.

Additional Requirements

Flexibility to travel to sites as required.

Willingness to undertake training to support the role.

Commitment to upholding ABM’s policies, including Health & Safety, GDPR, and Quality standards.

Apply Now

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