customer care coordinator Work, Jobs in england (with Salaries)

Helpdesk Coordinator - FTC 6 Months
OCS Group —Manchester
- Overtime
- Remote
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
7d
Customer Care Coordinator
Dandara —Milton Keynes
- Customer service
- Maintenance
- IT
- Employee assistance programme
14d
Customer Support Coordinator – Available NOW!
Energycentric —Romford
Customer Experience Coordinator
Michael Kors —London
- £30,000 - £35,000 a year
- Full-time
- Maintenance
6d
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Resolution Coordinator
Peabody —London
- £38,592 a year
- Hybrid work
- IT
- Communication skills
- Time management
6d
Telecoms Provisioning & Customer Support Coordinator
Urbancoms ltd —London
- £26,000 - £30,000 a year
- Full-time
- In-person
Quick apply
2d
Wholesale Customer Support Coordinator
Fred Perry Ltd —London
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Care Coordinator
Sanctuary Group —Basildon
- £32,606 - £34,322 a year
- Full-time
- Customer service
- Microsoft Office
- Construction
- Annual leave
- Employee discount
Quick apply
11h
Customer Support Coordinator
Energycentric —Romford
Press & Events Co-ordinator
BCA Logistics —Uxbridge
- £35,000 - £40,000 a year
- Hybrid work
- Administrative experience
- Organisational skills
- IT
- Employee assistance programme
Quick apply
6d
Office Coordinator & Administrative Assistant
The Chocolatier Ltd —Hitchin
- £28,000 - £30,000 a year
- Full-time
- ERP systems
- English
- Administrative experience
- Employee discount
Quick apply
Customer Coordinator
Advo Health —Hastings
- £24,851.23 a year
- Full-time
- Hybrid work
- Customer service
Client Services Coordinator
M S Webb & Company Limited —Chatham
- £28,000 - £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- IT
Quick apply
Customer Experience Coordinator
The Scout Association —Gilwell Park
- £25,685 - £27,445 a year
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Flexible schedule
Customer Service Coordinator
AXA —Redhill
- £24,479 - £25,000 a year
- Remote
- Customer service
- Organisational skills
- Communication skills
- Employee discount
13h
Order fulfilment Coordinator
EU Automation —Stafford
- £26,950 a year
- Full-time
- Hybrid work
- Word processing
- Organisational skills
- IT
- Employee assistance programme
- Life insurance
Quick apply
5d
Customer & Partner Experience Coordinator - EMEA
Workiva —London
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
14d
Customer service planning coordinator
Netbox Recruitment —Biggin Hill
- £30,000 - £35,000 a year
- Weekend availability
- Customer service
- Administrative experience
7d
Customer Services Coordinator
ACS Aviation Industries Ltd —Braintree
- £27,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Gym membership
Quick apply
7d

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Helpdesk Coordinator - FTC 6 Months

OCS Group -
Manchester

Quick apply

Job details

Fixed term contract
7 days ago

Qualifications

Microsoft Excel
Customer service
Facilities management
Microsoft Office
Communication skills
Help desk

Full job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Days of Working: Monday to Friday - 8.00am - 17.00pm

Contract Type: 6 Month Fixed Term Contract

We are currently seeking an enthusiastic and highly organized Helpdesk Coordinator to provide excellent support to both our internal and external customers through the OCS Helpdesk. In this role, you will manage a high volume of transactions using various communication methods, such as telephony and web traffic, for a facilities management Helpdesk using a Computer Aided Facilities Management (CAFM) system. This role involves taking full ownership of resolving customer queries from start to finish, ensuring adherence to SLAs and KPIs. As a Helpdesk Coordinator, you must be self-motivated, able to work under pressure and on your own initiative and have excellent communication skills.

Responsibilities:

To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.

Requirements:

Right to work in the UK
Proficient in Microsoft Office/Excel.
Helpdesk experience within a Facilities Management environment is desirable
Previous experience in a Administration environment is essential and managing a CAFM system is an advantage.
Excellent customer service track record, written and verbal communication skills.
Good attention to detail and level of accuracy.
Exceptional telephone etiquettes
Excellent organisation and planning skills.

Qualities:

Customer-focused
High degree of accuracy
Team player
Ability to work under pressure
Positive attitude and problem-solving skills
Commitment to achieving results

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Quick apply

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customer care coordinator jobs in england

Helpdesk Coordinator - FTC 6 Months