customer experience coordinator Work, Jobs in england (with Salaries)

Customer Experience Coordinator
Michael Kors —London
- £30,000 - £35,000 a year
- Full-time
- Maintenance
10d
Customer Services Coordinator
Zela Solutions Ltd —Enfield
- £27,000 - £28,000 a year
- Part-time
- Customer service
- Salesforce
- Administrative experience
Quick apply
2d
Customer Experience Coordinator
The Scout Association —Gilwell Park
- £25,685 - £27,445 a year
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Flexible schedule
Customer & Partner Experience Coordinator - EMEA
Workiva —London
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Executive Coordinator
Tecknuovo —London
- Hybrid work
10d
Bookings Coordinator
WORD360 Language Services —Birmingham
- £26,500 a year
- Communication skills
- Negotiation
- Annual leave
- Gym membership
Guest Experience Coordinator
MAPP —London
- £27,000 - £30,000 a year
- Full-time
4d
Wholesale Customer Support Coordinator
Fred Perry Ltd —London
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Experience Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Communication skills
- Time management
- Free parking
- Annual leave
Customer Services Coordinator
PA Housing —Leicester
- £30,796 - £32,105 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Work from home
2d
Telecoms Provisioning & Customer Support Coordinator
Urbancoms ltd —London
- £26,000 - £30,000 a year
- Full-time
- In-person
Quick apply
6d
Customer Experience Coordinator
Bagwell Farm Touring Park —Weymouth
- From £29,000 a year
- Weekend availability
- Hospitality
- Social media management
- Customer service
- Free parking
- Employee discount
Quick apply
18h
Customer Experience Coordinator
Suitsupply —London
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
- Flexible schedule
Passenger Services Coordinator
Southeastern Railway —London
- £40,174 a year
- 12 hour shift
- English
- SharePoint
- IT
- Annual leave
Quick apply
4d
Customer Experience Coordinator
Hideway Garden Rooms —West Byfleet
- £25,000 - £30,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Sick pay
Quick apply
1d
Coordinator, Global Partnerships
Virtuoso, Ltd. —London
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
People & Learning Coordinator
RHP —Teddington
- £29,714 a year
- Full-time
- Administrative experience
- Annual leave
8d
Disclosure Coordinator
RHP —Teddington
- £34,650 a year
- Full-time
- Organisational skills
- Annual leave
11d
Facilities Coordinator
JLL —Milton Keynes
Customer Care Coordinator
Dandara —Milton Keynes
- Customer service
- Maintenance
- IT
- Employee assistance programme

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Customer Experience Coordinator

Michael Kors -
London

Apply Now

Job details

Full-time
£30,000 - £35,000 a year
10 days ago

Qualifications

Maintenance

Full job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

—

Customer Experience Coordinator.

Reports to: Director, Customer Experience & Omni Enablement (EMEA)

Works closely with: CX Field Enablement Manager, CRM, Retail Marketing, Analytics, IT, Operations and Store Teams

ROLE PROFILE

The Customer Experience Coordinator plays a key operational role in supporting Michael Kors’ clienteling, omni-selling and social clienteling programmes across EMEA. Reporting to the Director, Customer Experience & Omni Enablement, the role is responsible for the day-to-day execution, governance and performance tracking of clienteling activity across stores.

The role acts as a central point of coordination for clienteling tools, scripts, content, store communications and reporting, helping to ensure consistency, quality and timely execution across markets.

The Coordinator supports store teams and field leaders by translating strategy into clear, practical materials, monitoring adoption and performance, and helping clienteling activity run smoothly and effectively.

KEY RESPONSIBILITIES:

1. Clienteling Operations & Tool Governance

Manage the day-to-day operation of clienteling tools across EMEA, including Tulip Clienteling and WhatsApp Business.
Upload and maintain scripts, messaging templates and assets, ensuring accuracy, brand consistency and readiness for localisation.
Conduct regular WhatsApp and Tulip audits and spot checks to monitor quality, compliance and best-practice use.
Act as the first point of contact for store and field teams on clienteling queries, issues and requests.
Support the ongoing maintenance and refresh of the Client Experience Toolkit with the Field CX & Enablement Manager, keeping tools, content and best practices current, accessible and store-ready.
Manage Google Local Posts for EMEA stores, ensuring content is accurate, timely, on-brand and aligned with key clienteling moments and campaigns.
Coordinate the setup, delivery and tracking of clienteling-led sweepstakes and local activations, ensuring accuracy, compliance and clear communication for store teams.

2. Social Clienteling & Store Content Coordination

Coordinate the day-to-day activity of the Store Content Creator and Social Clienteling network.
Collect, review and organise store-created content to ensure alignment with brand, CX and governance guidelines.
Own the weekly Social Clienteling Recap, highlighting best practice, top-performing content and key learnings.
Support the Director and Field Enablement Lead in scaling social clienteling through clear processes, timelines and communication.

3. Clienteling Communications & Weekly Updates

Produce and share the weekly Clienteling Update for stores and field leadership, covering:
- Key priorities and focus areas
- New scripts and assets
- Best practices and performance highlights
Ensure communication is clear, concise and store-ready to reduce noise and support action.

4. Performance Tracking, Reporting & Insights

Run and maintain clienteling performance reporting, tracking KPIs including outreach, conversion, retention, virtual selling and influenced sales.
Support qualitative reporting through Tulip insights, audits and store feedback.
Prepare clear and accurate weekly, monthly and seasonal reporting for leadership, linking activity to commercial and CX outcomes.
Identify patterns, risks and opportunities in the data, and share insights with the Director and CX leadership team.

5. Campaign & Calendar Coordination

Support clienteling campaigns and key moments by coordinating timelines, assets and uploads across tools.
Maintain the EMEA Clienteling & Key Moments Calendar, aligned with global, regional and local initiatives.
Work closely with CRM, Retail Marketing and Analytics teams to support campaign launches and post-campaign analysis.

6. Enablement & Content Support

Support the maintenance and ongoing update of clienteling training content, scripts and best-practice examples.
Prepare presentations, briefs and summaries for seasonal launches, leadership updates and field meetings.
Provide operational support for Experience Experts meetings, workshops and CX forums, including agendas, materials and follow-ups.

—

The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at [email protected].

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range:

30,000.00 - 35,000.00 GBP

Apply Now

Refine Your Search

customer experience coordinator jobs in england

Customer Experience Coordinator

Customer Services Coordinator

Customer Experience Coordinator

Customer & Partner Experience Coordinator - EMEA

Executive Coordinator

Bookings Coordinator

Guest Experience Coordinator

Wholesale Customer Support Coordinator

Customer Experience Coordinator

Customer Services Coordinator

Telecoms Provisioning & Customer Support Coordinator

Customer Experience Coordinator

Customer Experience Coordinator

Passenger Services Coordinator

Customer Experience Coordinator

Coordinator, Global Partnerships

People & Learning Coordinator

Disclosure Coordinator

Facilities Coordinator

Customer Care Coordinator

I want to receive the latest job alerts for customer experience coordinator in england

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