Help desk analyst Work, Jobs in England (with Salaries)

Support Analyst
Palantir —London
- Weekend availability
- Remote
- Maths
Quick apply
Support Analyst
Enroly —London
- £30,000 - £33,000 a year
- Part-time
- Hybrid work
- Organisational skills
- APIs
- Communication skills
- Work from home
- Life insurance
Quick apply
13d
Service Desk Analyst
Tindall Riley —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Desk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Azure
- AWS
- Scripting
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
Analyst, Knowledge Management Specialist
Janus Henderson —London
- Hybrid work
- Microsoft Office
- Analysis skills
- Project management
Research Analyst - Equities
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Service Desk Analyst
Synapri —London
- Customer service
- DevOps
- Agile
Analyst, Digital Delivery
Janus Henderson —London
- Hybrid work
- Microsoft Excel
- JavaScript
- HTML
Junior Cyber Security Analyst
Cyber Security Specialists —Altrincham
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
Application Operations Support Analyst
Bank of Ireland —Bristol
- Full-time
- Hybrid work
- Oracle
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
Service Desk Analyst
Bates Wells —London
- Full-time
- Hybrid work
- Azure
- Windows
- Communication skills
Quick apply
Connect EPR Helpdesk Support
The Royal Marsden NHS Foundation Trust —Chelsea
- £38,488 - £46,852 a year
- Full-time
- Customer service
- Communication skills
2d
Compliance Analyst
Janus Henderson —London
- Hybrid work
- Organisational skills
Application Support Analyst
Solifi —Milton Keynes
- Up to £2,500 a week
- Full-time
- Bachelor's degree
- IT
- Communication skills
- Free parking
- Life insurance
13d
Product Analyst
ComeOn Group —London
- Full-time
- Hybrid work
- SQL
- Communication skills
- Gym membership
Quick apply
7d
IT Service Desk Analyst
St John Ambulance —London
- £26,936.00 - £29,287.26 a year
- IT
- Employee assistance programme
- Employee discount
6d
VodafoneThree - Service Desk Analyst
Vodafone —Farnborough
- 12 hour shift
- Customer service
- Analysis skills
- Communication skills
- Employee discount
8d
Service Desk Analyst
ETL Systems Ltd —Hereford
- Full-time
- Windows
- Microsoft Office
- Travel
- Employee assistance programme
- Employee discount
2d
Associate Data Analyst
CDP Global —London
- £27,265 - £34,082 a year
- CRM software
- Azure
- DevOps
- Employee assistance programme

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Support Analyst

Palantir -
London

Quick apply

Job details

Permanent

Qualifications

Maths

Full job description

Company Description

Palantir Solutions is the largest, independent and dedicated provider of integrated economic and planning products and services to the upstream oil and gas industry with offices in the UK, US, Australia, Canada, Colombia, India and Singapore.

Palantir provides a work environment that is entrepreneurial, fast-paced and varied. Our employees are expected to be pro-active self-starters, comfortable working either independently or as part of a team and commercially minded. Everyone at Palantir takes pride in delivering solutions that exceed client expectations and developing new ideas to enhance our services and products. We are currently recruiting Support Analysts to join our team.

Job Description

Palantir’s support team is not just a software help desk. Palantir Support Analysts engage in deep problem solving primarily related to our industry leading software products. Our diverse products require domain expertise in reserves management, economic analysis, financial forecasting and portfolio management. The majority of cases involve critical thinking and good understanding of the business problem that is to be solved. The main responsibilities of a Support Analyst include the following:

Main Responsibilities

First point of contact for responding to internal and external application support queries, providing exceptional support over both telephone and email channels.
Remotely connect to user’s computers to determine minimal reproduction steps, solving if possible or providing concise details to development for further analysis and resolution.
Appropriately prioritize cases and escalate those of high urgency to the Support Manager.
Ensure protocol is followed according to Palantir’s support policy which includes logging all cases in our ticketing system and respecting SLA response and resolution times.
Foster client relationships that arise from support interactions.
Improve products and processes by identifying reoccurring problems that are reported.
Contribute articles to the technical knowledge base.
Ability to work irregular hours on occasion such as weekends.

Qualifications

Background in technical discipline such as Computer Science, Engineering, Economics, Math, or Physics is preferred with a passion for problem solving.
Ability to communicate effectively with both non-technical users and highly technical users.
Ability to prioritise and balance multiple tasks.
Willingness to research and figure out complex software systems.
Desire to make things more efficient.

Additional Information

We want only the best people for our company. Our people are self-starters, work independently with the latest technology and with an exceptionally intelligent team. Our interviews will require personality, aptitude and skill tests. This is a fantastic opportunity to join a successful and rapidly expanding global organisation.

Quick apply

Refine Your Search

help desk analyst jobs in england

Support Analyst

Support Analyst

Service Desk Analyst

Service Desk Analyst

Service Desk Analyst / IT Support Help Desk Technician

Analyst, Knowledge Management Specialist

Research Analyst - Equities

Service Desk Analyst

Analyst, Digital Delivery

Junior Cyber Security Analyst

Application Operations Support Analyst

Service Desk Analyst

Connect EPR Helpdesk Support

Compliance Analyst

Application Support Analyst

Product Analyst

IT Service Desk Analyst

VodafoneThree - Service Desk Analyst

Service Desk Analyst

Associate Data Analyst

I want to receive the latest job alerts for help desk analyst in england

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