Participant services manager Work, Jobs in England (with Salaries)

Index Client Services Manager
NASDAQ —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Annual leave
Senior Manager, Product Management Training & Enablement
LSEG (London Stock Exchange Group) —London
- Full-time
- Product management
Product Manager - Regulation-aligned data and Thematic solutions, Sustainable Finance Solutions
Bloomberg —London
- Analysis skills
- Product management
- Communication skills
7d
Delivery Manager - Public Services
PA Consulting —London
- Full-time
- Hybrid work
- Project management
- Agile
- Communication skills
- Annual leave
Quick apply
Change Manager
Capgemini —Manchester
- Hybrid work
- AWS
- IT
- Communication skills
Vice President, Shareholder Services Manager
The Bank of New York Mellon Corporation —Manchester
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
Senior Customer Success Manager
inploi —London
- Full-time
- Bakery
13d
Coordinator, Global Partnerships
Virtuoso, Ltd. —London
- Remote
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Matchday Host/Hostesses
Crystal Palace FC —London
- £13.15 an hour
- 8 hour shift
- Hospitality
- Management
- Customer service
- Flexible schedule
Quick apply
Global L&D Operations Senior Manager
Boston Consulting Group —London
- Full-time
- Microsoft Excel
- Data analysis skills
- SharePoint
1d
ICURe Regional Hub Manager - Operations (111573-0526)
University of Warwick —Coventry
- £58,225 - £67,468 a year
- University
1d
Local Services Manager
AlzheimersSociety —London
- £39,866 - £44,295 a year
- Remote
- Presentation skills
- Travel
- Leadership
5d
Connect to Work Delivery Manager
Wiltshire Council —Trowbridge
- £49,282 - £51,356 a year
- Full-time
- Hybrid work
1d
Operations Support Manager
Aquis Exchange —London
- Weekend availability
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Office
Quick apply
8d
Performance Coach – Support Adults with Learning Disabilities Through Theatre & Creativity
What's The Drama —Milton Keynes
- £27,040 a year
- Part-time
- Mentoring
- In-person
- Care plans
Quick apply
6d
Research and Development Manager
Somerset NHS Foundation Trust —Taunton
- £57,528 - £64,750 a year
- Full-time
- Project management
- Team management
- No degree
- Annual leave
- Employee discount
11d
Project Manager
Imperial College London —White City
- £57,785 - £69,365 a year
- Full-time
- Administrative experience
- Project management
4d
Enterprise Customer Success Manager (UK)
Askable —London
- Annual leave
Director, Fund & Asset Manager Ratings - London
Fitch Ratings —London
- Microsoft Excel
- SQL
- Analysis skills
Global L&D Sr. Manager (12-Month FTC)
Boston Consulting Group —London
- Full-time
- Microsoft Excel
- Data analysis skills
- Project management

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Index Client Services Manager

NASDAQ -
London

Apply Now

Job details

Full-time

Benefits

Employee stock purchase plan
Employee mentoring programme
Annual leave
Company pension
Gym membership
Paid volunteer time

Qualifications

Jira
Microsoft Powerpoint
Microsoft Word
Power BI
Economics
Microsoft Excel
Upselling
Data analysis skills
Microsoft Office
Tableau
Bachelor's degree
Confluence
SharePoint
Financial services
Data visualisation
Business
Account management
Leadership
Communication skills

Full job description

The Role

Nasdaq calculates thousands of indexes that are utilized across numerous investment vehicles globally, including our flagship Nasdaq-100, thematic exposures, quantitative strategies, ESG, and nascent markets.

Our Index Client Services team supports market participants around the world and is the first point of contact for our valued clients. We are dedicated to delivering exceptional service and strive to continually develop and improve the client experience, setting our products and services apart in the market.

The Index Client Services Manager is responsible for customer retention, adoption, and satisfaction across the Americas region. This role requires exceptional leadership, communication, and problem-solving skills to motivate, develop, recruit and retain employees while rewarding and cultivating a culture of high performance. Through the day-to-day leadership and development of the regional Client Services team, the Index Client Services Manager will implement organization strategies, effectively direct and manage resources, and partner across the organization to achieve success.

What You Will Do, amongst other things

Manage, coach and mentor a team of Index Client Services Analysts
Develop and implement customer success strategies, processes, and best practices to enhance customer experience
Collaborate with cross-functional teams (including Sales, Operations, Product, etc) to ensure seamless customer onboarding, ongoing support, and incident management
Monitor and analyze customer health metrics to identify areas for improvement and proactively address potential issues
Identify opportunities for upselling and cross-selling by understanding customer needs and pain points

Manages resources and priorities to meet operational needs and take accountability for performance
Support design, development, testing, and deployment of new functionality, as needed

What We Expect

Bachelor’s degree, preferably in Business, Economics, Finance, or related field
An understanding of financial products, Indexes and ETFs
At least 5 years of experience working in the financial services industry
Experience in a customer success or account management leadership role
Ability to lead and motivate teams, fostering a collaborative and customer-centric culture
Excellent communication and interpersonal skills, with the ability to build relationships at all levels

What Would Be Helpful

Experience leading a Client Services team
Knowledge and understanding of equity indices and financial data
High proficiency with Microsoft Office (Excel, Word, PowerPoint) and Salesforce or related tool
Proficiency with Jira, Sharepoint, Confluence, Jira, or related tools

Knowledge of and experience deploying customer success best practices, methodologies, and tools
Strong problem-solving, analytical, and decision-making skills
Proficiency in data analysis and reporting, with the ability to derive insights from customer data
Proficiency with data visualization tools (PowerBI, Tableau, etc)

What We Offer

We offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work.

Actual pay depends on your skills, experience, education, and location. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits:

Competitive base salary
Annual bonus
Annual equity grant
Employee Stock Purchase Plan offering discounted company shares
Pension matching
28 paid vacation days
6 additional days off per year
Work from (almost) anywhere – up to 20 days/year
Paid time off to volunteer
Health insurance
Dental insurance
Gym allowance
24/7 mental health support for you and your family
Global mentoring program
Unlimited access to e-learning platforms
Hybrid work setup
Modern and comfortable work environment with fresh fruit, snacks, and weekly Fika

Learn more on our Nasdaq Benefits & Rewards Career Page.

Come as You Are

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities.

We are committed to fostering an inclusive workplace where diverse perspectives, experiences, and identities are valued and celebrated.

We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.

Apply Now

Refine Your Search

participant services manager jobs in england

Index Client Services Manager

Senior Manager, Product Management Training & Enablement

Product Manager - Regulation-aligned data and Thematic solutions, Sustainable Finance Solutions

Delivery Manager - Public Services

Change Manager

Vice President, Shareholder Services Manager

Senior Customer Success Manager

Coordinator, Global Partnerships

Matchday Host/Hostesses

Global L&D Operations Senior Manager

ICURe Regional Hub Manager - Operations (111573-0526)

Local Services Manager

Connect to Work Delivery Manager

Operations Support Manager

Performance Coach – Support Adults with Learning Disabilities Through Theatre & Creativity

Research and Development Manager

Project Manager

Enterprise Customer Success Manager (UK)

Director, Fund & Asset Manager Ratings - London

Global L&D Sr. Manager (12-Month FTC)

I want to receive the latest job alerts for participant services manager in england

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