Backlog Billable Works Manager
Contract: Government
Location: London - hybrid role, open to candidates nationwide
Hours of work: 40
Contract Type: Fixed Term Contract - 6 months
We are seeking an experienced Backlog Billable Works Manager to work alongside the Programme Lead for the Backlog, overseeing the planning, delivery and close‑out of billable remedial and reactive works across a large government estate.
This role will manage a team of Quantity Surveyors producing quotes for billable works up to £300k, with the majority of projects valued under £50k.
Job Description
We are seeking a client‑facing professional who can bridge the gap between FM activity and Project / Programme Delivery, working across backlog and BAU workstreams.
Reporting into the Backlog Programme Lead, the role requires close collaboration with Project Managers, technical colleagues, Asset Management, HSEQ, CDM, Projects and FM teams, while managing client expectations and working to tight deadlines.
The role is open to candidates nationwide and operates on a hybrid basis, with 2-3 days per week spent visiting sites or working from an ISS office.
Key Responsibilities
- Work alongside the Backlog Programme Lead to support delivery of backlog and BAU billable works.
- Manage and oversee a team of Quantity Surveyors producing accurate quotes for billable works up to £300k.
- Coordinate with Project Managers to ensure effective delivery, completion and close‑out of small works projects.
- Manage client meetings and act as a key point of contact for project updates and expectations.
- Oversee subcontractor management, performance and compliance.
- Ensure works are delivered in line with programme, budget and governance requirements.
- Collaborate with internal stakeholders including Technical, Asset Management, HSEQ, CDM, Projects and FM teams.
- Support planning and prioritisation across multiple programmes and workstream.
Professional and Personal Competencies/Qualifications
- Proven experience delivering small works and billable projects up to £300k.
- Strong background across small works, lifecycle projects, asset management and reactive works.
- Experience in project management and/or the built environment.
- Excellent communication, interpersonal and stakeholder management skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Strong contractor and subcontractor management experience.
- Strategic thinker with strong analytical and problem‑solving skills.
- UK driving licence required due to site travel.
- Degree in Project / Programme Management, Construction Management or a related discipline is desirable.
- Professional accreditation via RICS, CIOB or equivalent is highly desirable.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
To find out more about what we do - https://www.uk.issworld.com/
Work Location: In person
