Head of Field Service
Miele —Abingdon
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Continuous improvement
- Employee discount
9d
Executive Assistant with Business Development Support
PsychWorks Associates Ltd —Reading
- Up to £30,000 a year
- Part-time
- Microsoft Excel
- Sales
- Social media management
- Annual leave
Quick apply
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
Event Manager
Marston Events —Andover
- From £28,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
13d
Customer Success Manager
Mysoft —Church Crookham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
3d
Client Administrator UK (On Call, Full-Time)
Telemedicine Clinic —Reading
- Weekend availability
- Microsoft Excel
- English
- IT
New Business Operations Manager
Miele —Abingdon
- £40,000 - £46,000 a year
- Full-time
- Sales
- Project management
- Business
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Head of Projects - Reading, UK
ESP Global Services Limited —Reading
- £75,000 - £80,000 a year
- Project management
- Leadership
- Communication skills
Quick apply
HR Advisor - Health and Social Care
Glenholme Healthcare Ltd —Eton
- £28,000 - £31,000 a year
- Full-time
- Microsoft Office
- Travel
- Human resources
Quick apply
Branch Manager
Premier Heating Solutions —Sunninghill and South Ascot
- Full-time
- Hybrid work
- Management
- Sales
- Supervising experience
- Employee discount
Quick apply
Facilities & Office Manager - Basingstoke (on-site)
Macmillan —Basingstoke
- £40,000 a year
- Full-time
- Management
- Project management
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Assistant Accountant
Airflow —High Wycombe
- £32,000 - £35,000 a year
- Full-time
- Microsoft Office
- Accounting
- QuickBooks
- Free parking
- Annual leave
Quick apply
Office & Facilities Assistant
ESP Global Services Limited —Reading
- £25,114.96 a year
- Monday to Friday
- No experience needed
- Microsoft Office
- Administrative experience
Quick apply
Finance Business Partner and FP&A Manager
Node4 —Newbury
- Microsoft Excel
- Analysis skills
- IT
- Employee assistance programme
14d
Head of Group Operations - South
Instaloft LTD —Reading
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- Leadership
- Annual leave
- Work from home
Quick apply
3h
Business Account Manager - Discounters
KP Snacks —Slough
- Full-time
- Hybrid work
- Flexitime
- Employee discount
Quick apply
Scheduler
Synergize LTD —High Wycombe
- £30,000 - £32,000 a year
- Full-time
- Management
- Maintenance
- Microsoft Office
Quick apply
5d
Human Risk Analyst - Cyber Security Awareness Training
Saepio —High Wycombe
- Full-time
- Hybrid work
- CRM software
- Organisational skills
- IT
- Annual leave
- Life insurance
Quick apply
HR Advisor - Health and Social Care
Glenholme Specialist Healthcare —Eton
- £28,000 - £31,000 a year
- Full-time
- Microsoft Office
- Travel
- Human resources
Quick apply

I want to receive the latest job alerts for head of customer service in englefield, brk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Head of Field Service

Miele -
Abingdon

Apply Now

Job details

Full-time
9 days ago

Benefits

Company car
On-site gym
Discounted gym membership
Employee discount

Qualifications

Analysis skills
Project management
Continuous improvement
Leadership
Communication skills

Full job description

Head of Field Service

Location: Field based with regular travel to Central Reading

Salary: Competitive

At Miele, exceptional products deserve an exceptional customer experience.

We are looking for an inspiring and transformational leader to head our Domestic Field Service Operations across the UK and Ireland. Reporting to the Director of Service and as a key member of the Service Leadership Team, you will lead seven Regional Service Managers, around 100 Service Technicians and our Technical Repair Centre.

This is a pivotal leadership role responsible for creating a service experience that delights customers, builds lifetime loyalty and delivers on our premium brand promise. You will lead the continued evolution of our Field service operation, balancing customer experience, operational excellence and commercial performance to drive sustainable business growth.

We are looking for a leader who combines strategic thinking with a hands-on approach. You'll be visible across the business and in the field, building strong relationships with teams, customers and stakeholders, understanding challenges first-hand and translating insight into action. You will foster an inclusive culture where different perspectives are valued, people feel empowered to contribute, and everyone has the opportunity to grow and succeed.

Since 1899, Miele has been guided by our philosophy of Immer Besser – Forever Better . We take immense pride not only in the quality of our appliances, but in every interaction our customers have with our brand. This role offers a unique opportunity to shape that experience and make a lasting impact on customers across the UK and Ireland.

Your Responsibilities

In close collaboration with the Service Leadership Team, you will lead the Field Service operation and Technical Repair Centre across the UK and Ireland, ensuring a safe, efficient and customer-focused environment
Through visible, inclusive and inspiring leadership, you will create a culture where customer experience sits at the heart of every decision and every customer interaction
By maintaining a regular presence in the field, Technical Repair Centre and head office, you will build strong relationships with colleagues, understand operational challenges and support teams to deliver exceptional results
You will maximise sales through service opportunities, using every customer interaction to strengthen loyalty, drive revenue growth and increase market share across the UK and Ireland
Using customer insight, customer satisfaction measures and operational performance data, you will identify opportunities for improvement and lead initiatives that enhance customer experience, business performance and operational excellence
Through effective management of resources and service coverage, you will ensure customers receive a consistent, high-quality service experience while maximising efficiency, productivity and profitability
With a strong focus on people development and continuous improvement, you will create an environment where individuals feel valued, supported and empowered to achieve their full potential

What We Are Looking For

Extensive leadership experience managing large-scale operational, field-based or technical service teams
A proven track record of leading leaders and building high-performing teams across geographically dispersed operations
A visible and engaging leadership style, with the ability to build trust, inspire teams and create an inclusive culture
Experience delivering continuous improvement and transformational change programmes that drive customer, operational and commercial success
Strong stakeholder management and influencing skills, with the ability to build relationships and drive results across multiple functions
Excellent communication skills and the ability to engage, motivate and develop large teams
Strong organisational, analytical and project management skills, with the ability to balance strategic priorities and operational demands
Experience leading customer-facing operations and a passion for delivering exceptional customer experiences

Why Join Miele?

Our service operation plays a vital role in delivering customer loyalty, supporting sustainability and protecting the reputation of one of the world's most respected premium brands.

Every service interaction is an opportunity to strengthen our relationship with customers and demonstrate what makes Miele different. This role offers the opportunity to influence the future direction of Service within Miele, lead significant business improvement initiatives and make a lasting impact across the UK and Ireland.

What We Offer

Annual bonus opportunity of up to 2 month's salary
Company car
Generous discounts on Miele products for yourself, family and friends
Health cash plan and free eye tests
Discounted gym membership
Subsidised onsite café
Financial wellbeing support, recognition schemes and a comprehensive benefits package
Hybrid working approach, balancing time in the office, the field and home working

Additional Information

This is a full-time, permanent position with regular travel across the UK and Ireland. The role requires a visible leadership presence both in the field and at our headquarters.

Our UK headquarters is currently based in Abingdon and will relocate to Central Reading in early 2027 . The successful candidate will therefore need to be able to commute to Reading, with transitional arrangements discussed during the recruitment process.

At Miele, we are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and particularly encourage applications from women and individuals who are currently underrepresented in operational and technical leadership roles.

What matters most is your ability to inspire people, build trust and help our teams deliver exceptional experiences for our customers.

Apply Now

Refine Your Search

head of customer service jobs in englefield, brk