Customer service supervisor Work, Jobs in Englefield Green, Sry (with Salaries)

QuickSTAT - Customer Service & Relationship Supervisor
Kuehne+Nagel —Staines-upon-Thames
- Customer service
- Time management
- Employee assistance programme
Customer Experience Supervisor
Wellbeing Medical Group —London
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
8d
Supervisor, Customer Service
Blackhawk Network —Hemel Hempstead
- Weekend availability
- Hybrid work
- Customer service
- Human resources
- Annual leave
- Employee assistance programme
2d
Garden Sundries Supervisor
Longacres —Addlestone
- Monday to Friday
- Team management
- Time management
- Free parking
- Employee discount
Quick apply
CX Team Leader (Fixed-Term-Contract)
cinch —Hook
- Up to £35,000 a year
- Monday to Friday
- Sales
- Customer service
- Financial services
- Employee assistance programme
Quick apply
Supervisor, Export Customer Service
Thermo Fisher Scientific —Basingstoke
- Full-time
- Management
- Customer service
- ERP systems
14d
Sales Support Team Leader
Entel UK Ltd —Borehamwood
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Referral programme
Quick apply
Sales & Events Supervisor
Foxhills Club & Resort —Chertsey
- Weekend availability
- Microsoft Office
- Hotel
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
4d
Assistant Store Manager - Canary Wharf
Chisholm Hunter Ltd —London
- Full-time
- Management
- Retail management
- Retail sales
Quick apply
Multitrades Supervisor
BELFOR UK Ltd —London
- £50,000 - £52,000 a year
- Full-time
- English
- Bachelor's degree
- Plumbing
Quick apply
Team Leader
Card Factory —Weybridge
- £13 an hour
- Leadership
Warehouse Supervisor
Longacres —Shepperton
- Monday to Friday
- Microsoft Excel
- Heavy lifting
- Customer service
- Free parking
- Employee discount
Quick apply
Assistant Store Manager
Oliver Peoples —London
- Leadership
Field Service Supervisor - South East
Tunstall UKI —Woking
- Overtime
- Analysis skills
- Project management
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Front Office Supervisor
Warner Leisure Hotels —Englefield Green
- £28,594 a year
- Part-time
- Hospitality
- Hotel
- Front desk
4d
Retail Supervisor
Nisbets —London
- £32,000 a year
- Full-time
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Employee discount
Warehouse Supervisor
Furniture Village —Maidenhead
- £35,000 - £38,500 a year
- Full-time
- Leadership
- Employee discount
Quick apply
Assistant Store Manager
Ray-Ban —London
- Sales
- Leadership
Seasonal Supervisor
Longacres —Addlestone
- Seasonal
- Management
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
10h
Assistant Store Manager
LACOSTE —London
- Full-time
- Sales
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6h

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QuickSTAT - Customer Service & Relationship Supervisor

Kuehne+Nagel -
Staines-upon-Thames

Apply Now

Job details

Permanent

Benefits

Company pension
Employee assistance programme

Qualifications

Customer service
Logistics
Time management

Full job description

JOB DESCRIPTION

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

‎

In this position you will support and direct team members in meeting QuickSTAT customer needs daily and encourage good customer service practices.

How you create impact

Direct the daily operations of the CS agent team, and in the absence of the team manager, the CRM daily operations also (as needed).
Act as the second escalation point for customer issues that cannot be resolved at the CS and CRM level, ensuring timely follow‑up and resolution.
Assist with team initiatives that improve colleague experience, support a positive workplace culture, and encourage engagement within the branch.
Maintain awareness of the team’s Profit and Loss (P&L) against agreed targets and regularly review consignments with low P&L to identify issues and support improvements.
Complete performance goal reviews at mid‑year and end‑of‑year for all direct reports, supporting team members in meeting agreed objectives and sharing input with management.
Assist with preparing and sharing monthly and quarterly reports for management, noting key trends and client concerns, and contributing ideas that support continuous improvement.
Support the completion and distribution of client reports, including monthly KPIs, QBR reports, and Non-conformance reports, making sure they meet agreed client requirements and timelines.
Work with business development and account management teams when needed, assisting with client engagement activities and providing support to ensure positive client interactions.
Assist the revenue care team by helping resolve customer invoices and billing queries, ensuring issues are addressed promptly and accurately.

What we would like you to bring

Proven experience in logistics industry.
Experience in leading, coaching and supporting team members as well as encouraging collaboration and helping to build a positive, inclusive environment.
Experience following and applying service procedures to ensure customers receive consistent, high‑quality support.
Ability to review team and customer service data (such as call/email volumes and jobs per headcount), recognise patterns, and share clear recommendations with the team to improve daily performance.
Understanding of Courier Operations, including Import / Export / Warehouse & Transport.
Understanding of regulatory requirements specific to temperature-controlled logistics
Excellent time management skills as well as problem analysis and problem-solving
Ability to work successfully under pressure

What's in it for you

If you would like to become a valued member of our team, we will make sure that you’re rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme, which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Contact

Dijana Mihic

+49-30-403637-1605

Apply Now

Refine Your Search

customer service supervisor jobs in englefield green, sry

QuickSTAT - Customer Service & Relationship Supervisor

Customer Experience Supervisor

Supervisor, Customer Service

Garden Sundries Supervisor

CX Team Leader (Fixed-Term-Contract)

Supervisor, Export Customer Service

Sales Support Team Leader

Sales & Events Supervisor

Assistant Store Manager - Canary Wharf

Multitrades Supervisor

Team Leader

Warehouse Supervisor

Assistant Store Manager

Field Service Supervisor - South East

Front Office Supervisor

Retail Supervisor

Warehouse Supervisor

Assistant Store Manager

Seasonal Supervisor

Assistant Store Manager

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