Customer care team leader Work, Jobs in Epping, Ess (with Salaries)

Sales Support Team Leader
Entel UK Ltd —Borehamwood
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Referral programme
Quick apply
Team and Customer Experience Manager
House of CB —London
- £15.75 - £20.19 an hour
- Part-time
- Customer service
- Bachelor's degree
- In-person
- Employee discount
Quick apply
4d
Service Coordinator Team Leader
Dyno Rod —Enfield
- £30,000 - £36,000 a year
- Overtime
- Maintenance
- Supervising experience
- In-person
- Free parking
- Life insurance
Quick apply
Night Care Team Leader
Jewish Care —Barnet
- £33,945 a year
- 12 hour shift
- Medication administration
- Organisational skills
- IT
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
Team Lead
Hisashi Coffee Company —Ilford
- £13.30 - £13.50 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
5d
Customer Service Team Leader
SSP —London
- £14.47 an hour
- Weekend availability
- Employee discount
Quick apply
9d
Fundraising Operations Lead
Scope —London
- £50,133 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Work from home
- Employee discount
3d
Customer Support Lead
Legl —London
- Hybrid work
- AI
Customer Service Team Leader
Hertfordshire County Council —Welwyn Garden City
- £31,537 - £34,434 a year
- Customer service
- English
- Leadership
11d
Customer Service Team Leader
William Hill —Bishop's Stortford
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
14d
Customer Services Team Leader
Foresters Financial —Bromley
- Full-time
- Customer service
- Organisational skills
- Financial services
4d
Customer Service Team Leader
Paddy Power —Hornchurch
- From £14.40 an hour
- Part-time
- Employee discount
- Sick pay
Team Leader
Leyland SDM —London
- £14.09 an hour
- Weekend availability
- Customer service
- Supervising experience
- Organisational skills
Front Office Team Leader
PPHE Hotel Group —London
- £14.89 an hour
- Microsoft Office
- Hotel
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
3d
Sales & Service Team Manager
B&Q —Dartford
- £31,500 - £41,500 a year
- Part-time
- Sales
- Driving
- Annual leave
- Employee assistance programme
Team Leader
Southern Coop —London
- £14.50 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
12d
Project Lead
Absolute Taste —London
- Full-time
- Hospitality
Quick apply
Customer Care Team Lead (FTC - Mat Cover)
Moneybox —London
- Overtime
- Hybrid work
- Management
- Analysis skills
- Leadership
AI Solutions and Implementation Lead
Journey Digital —London
- From £50,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Analysis skills
- Project management
- Flexitime
- Work from home
Quick apply

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Sales Support Team Leader

Entel UK Ltd
Borehamwood

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year

Benefits

Free parking
Casual dress
Company events
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
GCSE
ERP systems
Sales administration
English
Microsoft Office
Administrative experience
Supervising experience
Mentoring
Organisational skills
IT
Communication skills

Full job description

Sales Support Team Leader

Full-time, permanent

Salary up to £35,000 per annum

Reporting to the Administration Manager. The Sales Support Team Leader will be responsible for supervising a team of sales support administration staff and overseeing day-to-day operations to ensure orders, quotes and enquiries are processed effectively and efficiently within a timely manner.

Role purpose:

Monitoring and supervising the Sales Support team to address priorities and achieve day-to-day operational requirements to ensure all quotes, orders and queries are processed in a timely manner, complaints and errors are rectified accordingly and escalated if necessary. Organising, delegating, and overseeing completion of work. Managing queries and resolving issues, creating a positive and product environment, whilst escalating problems to the Administration Manager.

Key responsibilities:

Understand all stages of the sales operations process so that you can manage the performance and quality of work of the team.
Be the first point of contact for the Sales Support team, overseeing and allocating work to ensure efficient operations.
Monitor and manage all aspects of the shared inboxes as well as ‘hand on’ sales order processing to include prioritising work to ensuring this is carried out.
Monitor and escalate issues/errors/complaints from both internal and external stakeholders.
Perform daily and weekly reporting to provide insight on performance and ensure that all tasks re being carried out.
Monitor orders that are pending due to awaiting information.
Monitor communications with the team and with other teams – making sure all queries are actioned.
Drive communication within the team and with all other functions within the wider Sales Operations function, via Teams and verbally.
Collaborate closely with the Administration Manager on all work-related matters.
Provide support to the Sales team and Management team, on any matters arising.
Perform any other ad hoc duties as required.
Deputise in the absence of the Administration Manager.

Skills & experience:

Proven experience in a busy sales administration team within a similar environment.
Experience supervising or mentoring a small team where accuracy, attention to detail and timeliness are all critical. You will need to motivate, supervise, quality check and support the team.
Excellent organisational skills with the ability to manage multiple priorities.
Strong attention to detail and a commitment to accuracy.
Confident communication skills, both written and verbal, and comfortable providing feedback to colleagues.
Proficient IT skills, including advanced Microsoft Office suite of Word and Excel, together with experience using CRM or ERP systems.

Personal attributes:

A professional and solutions-focused approach to customer service.
The ability to work under pressure whilst remaining calm.
Show initiative with the ability to work without supervision with impact and influence.
Numerical, logical and analytical in approach to work.
Detailed with high standards.

If you believe you have the skills and experience to contribute to Entel’s success and are eager to be part of a rapidly growing organisation, we would love to hear from you. All applications will be treated with the strictest confidence.

Candidates must live within a commutable distance of the office. Therefore applicants should ideally live in one of the following: Elstree, Borehamwood, Stanmore, Edgeware, Stanmore, Bushey, Watford, Harrow or Shenley or immediate surrounding area. If not please do NOT apply''

Job Types: Full-time, Permanent

Pay: Up to £35,000.00 per year

Benefits:

Casual dress
Company events
Free parking
On-site parking
Referral programme
Sick pay

Application question(s):

Do you have previous experience supervising or mentoring others?

Education:

GCSE or equivalent (preferred)

Experience:

Sales administration: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer care team leader jobs in epping, ess

Sales Support Team Leader

Team and Customer Experience Manager

Service Coordinator Team Leader

Night Care Team Leader

Customer Support Team Lead

Team Lead

Customer Service Team Leader

Fundraising Operations Lead

Customer Support Lead

Customer Service Team Leader

Customer Service Team Leader

Customer Services Team Leader

Customer Service Team Leader

Team Leader

Front Office Team Leader

Sales & Service Team Manager

Team Leader

Project Lead

Customer Care Team Lead (FTC - Mat Cover)

AI Solutions and Implementation Lead

I want to receive the latest job alerts for customer care team leader in epping, ess

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