Line lead Work, Jobs in Epsom, Sry (with Salaries)

Senior Complaints Officer
Merton Council —Merton
- £51,138 - £55,323 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Annual leave
7d
Witness and Victim Engagement Support Programme Manager
Police Federation of England and Wales —Leatherhead
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Customer Experience Lead
Parker Car Service —Feltham
- £38,000 - £42,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
5d
2nd Line Team Lead
Hachette UK —London
- Up to £45,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Windows
- Annual leave
- Employee discount
12d
Customer Engagement Lead
RHP —Teddington
- £38,062 a year
- Full-time
- Project management
- IT
- Communication skills
- Annual leave
5d
Founding Customer Experience Lead
Odin —London
- £75,000 - £102,000 a year
- Full-time
- Remote
- AI
- Annual leave
- Sick pay
Customer and Trading Manager - Online
Sainsbury's —Epsom
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Foreign Nationals Outreach - Recovery worker
Change Grow Live —Barnet
- £28,557.79 - £32,802.41 a year
- Remote
- Time management
- Employee discount
- Referral programme
Assistant Manager
The Light, Redhill —Redhill
- £33,000 - £37,500 a year
- Full-time
- Management
- Sales
- First Aid Certification
- Employee assistance programme
- Life insurance
Quick apply
8d
Senior Consultant
VFS SPV Ltd —London
- £55,000 - £75,000 a year
- Full-time
- Engineering
- English
- Master's degree
- Free parking
Quick apply
Security Manger
UniTrust —Poplar
- £63,700 a year
- Full-time
- Management
- Customer service
- Presentation skills
- Employee assistance programme
- Sick pay
Quick apply
Operations Manager
CH&CO —Chertsey
- £67,000 a year
- Contracts
- School
- Employee discount
Assistant Manager
Searchlight Ventures Ltd —Redhill
- £33,000 - £37,500 a year
- Full-time
- Management
- Sales
- First Aid Certification
- Employee assistance programme
- Life insurance
8d
Careers Lead
SupaJam Education in Music & Media —Westerham
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Teaching
- Bereavement leave
- Sick pay
Quick apply
14d
Senior Complex Investigator
Lloyds Banking Group —London
- £92,701 - £109,060 a year
- Full-time
- Hybrid work
- Mentoring
- Financial services
- Communication skills
8d
Governance Lead
1st Central —Haywards Heath
- Up to £46,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Senior Events Producer (Full Time)
Darbar Arts Culture Heritage Trust —London
- £50,000 - £58,000 a year
- Weekend availability
- Hybrid work
- Management
- English
- No degree
- Annual leave
Quick apply
Customer Experience Manager
Sainsbury's —Epsom
- £32,700 a year
- Management
- Leadership
- Employee discount
7d
PMO Lead - Transmission & Distribution
LOCKROSE Limited —Holborn
- £70,000 - £90,000 a year
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Business
- Annual leave
Quick apply
Customer and Trading Manager - Nightshift
Sainsbury's —Kingston upon Thames
- From £34,450 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount

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Senior Complaints Officer

Merton Council -
Merton

Apply Now

Job details

Permanent | Full-time
£51,138 - £55,323 a year
7 days ago

Benefits

Annual leave
Company pension

Qualifications

Analysis skills
Leadership
Communication skills

Full job description

Grade/Salary: ME14 £51,138 - £55,323 per annum

Advert Text

About the Role

We are seeking an experienced Senior Complaints Officer to join our Information Governance and Complaints Team.

This is an exciting opportunity for an experienced complaints professional to play a key role in ensuring the effective management of complaints, supporting organisational learning, and delivering excellent customer outcomes. The post holder will lead on complex and high-profile complaints, support compliance with relevant policies and procedures, and contribute to continuous service improvement.

Reporting to the Information Governance and Complaints Service Manager, you will be provide effective and high quality day to day management of staff responsible for the Council’s Complaints Handling and Members Enquiries functions.

The role also includes line management responsibility, providing day-to-day leadership, support, and development to Complaints Officers within the team to ensure a high-quality, responsive service.

About You

You will have experience of managing complex complaints and demonstrating a strong commitment to delivering excellent customer service. You will be an effective communicator with strong analytical skills and the ability to build positive relationships with a wide range of stakeholders.

Key Responsibilities:

Support the Information Governance and Complaints Service Manager in ensuring that the Council’s procedures and processes for Complaints handling are compliant with the relevant legislation and with the guidance and good practice expectations set out by the Local Government and Social Care Ombudsman (LGSCO) and Housing Ombudsman (HO).

Provide effective day to day management of officers undertaking the Complaints and Member Enquiry handling functions.

Provide effective day to day oversight of Complaints and Member Enquiry handling, providing clear and realistic expectations to officers within the service regarding workload management.

Act as the key link to the Digital Innovation Division in respect of the provision of Digital workload management solutions relating to Complaints handling and Member Enquiries.

Support the Head of Information Governance and Complaints in ensuring that clear and accessible information is available to Managers and Officers across the Council regarding the Council’s Complaints handling, and Member Enquiry responsibilities.

Ensure that all staff within the service can continuously develop and can access relevant learning and development opportunities, via both formal (training and learning) and informal (shadowing, learning by experience and similar) routes.

Why Join Us?

This role offers the opportunity to take on a senior position within an important corporate function, combining operational complaints expertise with people leadership. You will help shape service improvements, support professional development within the team, and make a meaningful contribution to improving customer experience across the organisation.

In return we offer you a supportive working environment where creativity and innovation are encouraged. You will be able to work flexibly from home and from our offices in Morden. We also offer the following benefits:

Generous annual leave entitlement
Generous local government pension scheme package
Access to wider training and development qualifications
Access to an Employee Assistance Scheme which provides advice & counselling service

Apply Now

Refine Your Search

line lead jobs in epsom, sry

Senior Complaints Officer

Witness and Victim Engagement Support Programme Manager

Customer Experience Lead

2nd Line Team Lead

Customer Engagement Lead

Founding Customer Experience Lead

Customer and Trading Manager - Online

Foreign Nationals Outreach - Recovery worker

Assistant Manager

Senior Consultant

Security Manger

Operations Manager

Assistant Manager

Careers Lead

Senior Complex Investigator

Governance Lead

Senior Events Producer (Full Time)

Customer Experience Manager

PMO Lead - Transmission & Distribution

Customer and Trading Manager - Nightshift

I want to receive the latest job alerts for line lead in epsom, sry

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