Service desk coordinator Work, Jobs in Epsom, Sry (with Salaries)

Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
9d
Service Coordinator
Mitie —Chessington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
General Administrator (Training Clinic Coordinator)
Institute for Optimum Nutrition —London
- £28,860 a year
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
- Work from home
Quick apply
2d
Office Coordinator (f/m/d)
EnBW UK Ltd —London
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
1d
Office & Executive Support Coordinator – 12 Month Fixed Term Maternity Cover
Delta Capita —London
- Full-time
- Hybrid work
- English
- Administrative experience
- Financial services
Quick apply
Patient Care/Reception Team Member
Dentaprime UK plc —London
- Full-time
- Customer service
- English
- Accounting
- Annual leave
Quick apply
2d
Executive Coordinator
Tecknuovo —London
- Hybrid work
Fleet Coordinator
Eddison White —Merton
- £27,000 - £29,000 a year
9d
Facilities Coordinator
NAB-Jones Lang LaSalle Services —London
- Full-time
- In-person
Quick apply
3d
Clinic Coordinator
Surrey Park Women's Clinic —Guildford
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
8d
Project Coordinator
Netcalibre Ltd —London
- £25,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid training
Quick apply
6d
Service Desk Administrator
Advantos Services —Crayford
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Receptionist
Howden Group Holdings —London
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
6d
Project Coordinator - 12-month fixed-term
WSP —London
- Part-time
- Hybrid work
- Administrative experience
- Organisational skills
- SharePoint
- Flexitime
- Work from home
Hire & Sales Coordinator
GAP Group —London
- Full-time
- Microsoft Outlook
- Sales
- Customer service
Customer Service & Cake Store Coordinator
EM CAKES —London
- £25,500 - £29,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Store discount
- Paid training
Quick apply
6d
Japan Desk Residential Assistant & Coordinator
Savills —Richmond
- Mentoring
- Annual leave
Facilities Coordinator
Yondr Group —Slough
- English
- Microsoft Office
Help Desk Coordinator
SPOR Group —London
- £22,000 a year
- Full-time
- Organisational skills
- Communication skills
Therapies Department Administrator and Appointments Coordinator
Queen Victoria Hospital NHS Foundation Trust —East Grinstead
- £25,760 - £27,476 a year
- Full-time
3d

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Freshdesk coordinator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time
9 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Job Purpose (Role Definition):

The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company's medical devices and related systems.

The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company's products within clinical environments.

Main Duties and Responsibilities

Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
Respond to service requests and coordinate timely resolution of customer issues.
Assist with device setup, user guidance, connectivity queries, and general product support.
Log, update, and manage all support requests within the company's helpdesk system, ensuring accurate records are maintained.
Escalate more complex issues to engineering, field service, or specialist teams when required.
Support customers with software updates, product guidance, and best practice use of devices.
Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
Work closely with field service engineers to arrange onsite visits and support where needed.
Ensure all service activities are completed in line with company quality standards and regulatory requirements.
Create and maintain user guides, FAQs, and internal knowledge base documents.
Share customer feedback and recurring issues with internal departments to support continuous improvement.

Experience and Qualifications Required

Mandatory

Experience in a customer service, service desk, helpdesk, or support coordination role.
Experience working within healthcare, medical devices, IT, engineering, or a related environment.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Experience using helpdesk or ticketing systems.
Good working knowledge of Microsoft Office and general business systems.

Desirable

Experience supporting NHS hospitals or healthcare customers.
Knowledge of medical devices or healthcare technology products.
Awareness of quality standards and regulated environments.

Key Skills & Competencies

Strong customer service skills, particularly when supporting healthcare professionals.
Excellent communication skills with both technical and non-technical users.
Good problem-solving skills and ability to coordinate resolutions effectively.
Strong organisational skills with the ability to manage multiple requests and priorities.
High attention to detail and accurate record keeping.
Ability to remain calm and professional when handling urgent issues.

Quick apply

Refine Your Search

service desk coordinator jobs in epsom, sry

Freshdesk coordinator

Service Coordinator

General Administrator (Training Clinic Coordinator)

Office Coordinator (f/m/d)

Office & Executive Support Coordinator – 12 Month Fixed Term Maternity Cover

Patient Care/Reception Team Member

Executive Coordinator

Fleet Coordinator

Facilities Coordinator

Clinic Coordinator

Project Coordinator

Service Desk Administrator

Receptionist

Project Coordinator - 12-month fixed-term

Hire & Sales Coordinator

Customer Service & Cake Store Coordinator

Japan Desk Residential Assistant & Coordinator

Facilities Coordinator

Help Desk Coordinator

Therapies Department Administrator and Appointments Coordinator

I want to receive the latest job alerts for service desk coordinator in epsom, sry

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