Senior it Work, Jobs in Epsom (with Salaries)

User Support Analyst
AtkinsRéalis —Epsom
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- SharePoint
3d
Senior Projects Manager Disrepair & Damp & Mould
A2Dominion Group —Staines-upon-Thames
- £69,922 - £84,642 a year
- Data analysis skills
- English
- Contracts
- Employee discount
Helpdesk Technician (1st line)
Cygnet IT Services CIC —Wallington
- £27,000 - £27,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
Quick apply
10d
Senior AV and IT Support Officer
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Agile
- IT
- Annual leave
- Employee assistance programme
9d
Senior IT Delivery Manager
Shivom Consultancy Ltd —Brentford
- £55,000 - £70,000 a year
- Full-time
- Azure
- Computer Science
- PMP
- Employee assistance programme
Quick apply
Training and Support SME (Military)
CGI —Leatherhead
- Full-time
- Hybrid work
- Military
- Agile
- Communication skills
Quick apply
Senior Siebel Developer
CGI —Leatherhead
- Full-time
- Oracle
- SQL
- Analysis skills
Quick apply
Global IT Data Engineer Senior Specialist
Boston Consulting Group —London
- Full-time
- Computer Science
- Engineering
- SQL
Senior Business Analyst
International Medical Group —Redhill
- £45,000 - £52,000 a year
- Full-time
- Hybrid work
- Computer Science
- Data analysis skills
- System design
Senior IT Technician
Colets —Thames Ditton
- £35,000 a year
- Hospitality
- Customer service
- SQL
Quick apply
9d
Senior MS SQL Database Administrator
KBR —Leatherhead
- Weekend availability
- Azure
- Oracle
- Computer Science
- Annual leave
- Flexible schedule
8d
Chief Technology Officer
OFGEM —London
- £81,000 - £117,800 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- IT
- Flexible schedule
IT Infrastructure and Client Computing Manager
Bromley Healthcare —Orpington
- £63,665 - £70,887 a year
- Full-time
- Azure
- Management
- IT
- Employee assistance programme
- Employee discount
7d
IT Coordinator/ Helpdesk Technician
Wasserman Media Group LLC —London
- Full-time
- Azure
- Microsoft Outlook
- Microsoft Office
QA Automation Tester
Scrumconnect Consulting —Croydon
- £65,000 a year
- Oracle
- DevOps
- SQL
Change Manager
Communitas Clinics —Croydon
- Up to £40,000 a year
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Quick apply
IT Director
Office for Nuclear Regulation —London
- £97,000 - £116,600 a year
- Full-time
- Hybrid work
- Azure
- Presentation skills
- Travel
- Annual leave
12d
Senior IT Engineer
Fluidone —Camberley
- £50,000 - £60,000 a year
- Team management
- SharePoint
- Employee assistance programme
Quick apply
Senior Software Engineer, Backend (Payments)
Affirm —London
- £120,000 - £168,000 a year
- Remote
- AWS
- Communication skills
- Python
- Employee stock purchase plan
International Strategy & Operations Manager, Logistics
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home

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User Support Analyst

AtkinsRéalis -
Epsom

Apply Now

Job details

Full-time
3 days ago

Qualifications

Customer service
ITIL
Organisational skills
SharePoint
IT
Problem management
Communication skills

Full job description

Overview

The User Support Analyst provides day‑to‑day support within IT Service Operations, helping to keep services running smoothly and ensuring a positive end‑user experience.

The role focuses on handling incidents and requests, supporting service performance, and contributing to continuous improvement activities. The analyst works closely with the wider Service Operations team to maintain stable services and develop their technical and support capabilities over time.

Your role

BAU Service Operations Support

Provide day‑to‑day support for Service Desk activities, including incidents, requests, and end‑user queries.
Work to agreed service targets (SLAs, OLAs, KPIs) by managing and progressing tickets effectively.
Prioritise and manage workload to maintain ticket queues and service levels.
Support the resolution of more complex issues with guidance from senior team members.
Provide additional support during busy periods as required.

Team Support & Collaboration

Work collaboratively with other analysts and wider IT teams.
Share knowledge and contribute to a positive and supportive team environment.
Follow established processes and guidance from senior colleagues.
Raise issues, risks, or blockers to senior team members or the Service Lead.

Service Improvement & Continuous Improvement (CSI)

Identify areas where services or processes can be improved.
Contribute to service improvement activities and team discussions.
Support efforts to reduce repeat issues and increase first contact resolution.
Assist with maintaining knowledge articles and self‑service content.

Project & Change Support

Support project and change activities as required.
Assist with testing, documentation, and service transition tasks.
Help ensure new or updated services are ready for support in BAU.

Service Performance, Reporting & Insights

Monitor performance against individual and team service targets.
Support the production of service reports where required.
Highlight recurring issues or trends to senior team members.

Service Quality, Process & Governance

Ensure tickets are logged, updated, and resolved to a high standard.
Follow ITIL processes (Incident, Request, Problem Management).
Adhere to Service Operations standards, processes, and governance.

Knowledge Management & Capability Development

Create and update knowledge base articles.
Use knowledge tools effectively to support issue resolution.
Actively develop technical and end‑user support skills.
Participate in training and development activities.

Stakeholder & Communication Support

Communicate clearly and professionally with end users and stakeholders.
Provide timely updates on incidents and requests.
Escalate issues appropriately when required.

Specialist Services & End‑User Support

Support a range of business applications and collaboration tools.
Develop skills in Microsoft Teams, SharePoint, and Email services.
Adapt to new tools and technologies as required.

Accountability

Deliver consistent, high‑quality user support.
Help maintain stable and reliable IT services.
Contribute to team performance and continuous improvement.

About you

Experience working in an IT Service Desk or User Support role.
Understanding of ITIL processes (Incident, Request, Problem Management).
Strong problem‑solving and organisational skills.
Good communication and customer service skills.
Ability to work effectively as part of a team.
Willingness to learn and develop technical and support skills.
Ability to obtain and maintain relevant security clearance (e.g. BPSS, SC) as required.

Additional Requirements

Must be eligible for, and able to maintain, the required level of security clearance for the role.

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life.

Be rewarded.

About AtkinsRéalis

We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Additional information

Security clearance

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.

We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability. As a Disability Confident Leader, we are committed to offering an interview to all applicants who have a disability and meet the essential criteria. If you would like to be considered under this commitment, please let us know at the application stage.

Apply Now

Refine Your Search

senior it jobs in epsom

User Support Analyst

Senior Projects Manager Disrepair & Damp & Mould

Helpdesk Technician (1st line)

Senior AV and IT Support Officer

Senior IT Delivery Manager

Training and Support SME (Military)

Senior Siebel Developer

Global IT Data Engineer Senior Specialist

Senior Business Analyst

Senior IT Technician

Senior MS SQL Database Administrator

Chief Technology Officer

IT Infrastructure and Client Computing Manager

IT Coordinator/ Helpdesk Technician

QA Automation Tester

Change Manager

IT Director

Senior IT Engineer

Senior Software Engineer, Backend (Payments)

International Strategy & Operations Manager, Logistics

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