Head of customer service Work, Jobs in Epworth, Lin (with Salaries)

Hospitality Manager - MKM Stadium
Tigers Events - Venue Catering Partner —Kingston upon Hull
- Up to £32,000 a year
- Full-time
- Hospitality
- Organisational skills
- In-person
- Free parking
Quick apply
1d
Talent Acquisition Partner
Butternut Box —Worksop
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
here
Streets Heaver —Lincoln
- £38,500 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Front of House Manager Head Barista
The Cookie People Ltd —Messingham
- £25,000 - £27,300 a year
- Weekend availability
- Serving
- Hospitality
- Management
- Store discount
- Employee discount
Quick apply
3d
Head of Regulatory Services
Rotherham Metropolitan Borough Council —Rotherham
- £66,284 - £70,785 a year
- Full-time
2d
BYD NEW CAR SALES EXECUTIVE
Pentagon Motor Group —Lincoln
- Up to £50,000 a year
- Sales
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
4d
Regional Sales Key Account Manager
Travis Perkins —Lincoln
- Full-time
- Sales
- Driving
- Employee discount
10d
Head of Operations
PHSGroup —Cudworth
- ERP systems
- IT
- Leadership
- Free parking
- Employee discount
Mazda New Car Sales Consultant
Pentagon Motor Group —Lincoln
- Sales
- Customer service
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Operations Systems Lead
Butternut Box —Worksop
- Full-time
- Free parking
- Employee discount
Quick apply
4d
Service Manager - VW Hull
JCT600 —Kingston upon Hull
- Full-time
- Management
- Leadership
- Communication skills
- Annual leave
- Referral programme
Quick apply
Assistant Manager
Admiral Slots —Kingston upon Hull
- £28,875 a year
- Weekend availability
- Customer service
- Annual leave
Quick apply
Club Experience Assistant
Total Fitness —Kingston upon Hull
- Up to £12.71 an hour
- Part-time
- Hospitality
- In-person
- Employee assistance programme
- Employee discount
Quick apply
8d
Workshop Controller
Dack Motor Group —Lincoln
- Up to £40,000 a year
- Full-time
- IT
- Power tools
- In-person
- Free parking
- Annual leave
Quick apply
12d
AI & Automation Lead
Leger Shearings Group —Rotherham
- £60,000 a year
- Full-time
- Analysis skills
- Software development
- APIs
- Free parking
- Employee discount
10d
IT Project Manager
Keepmoat Homes —Doncaster
- Full-time
- Hybrid work
- Project management
- Communication skills
- Employee discount
Customer Relations Consultant (Holiday Travel)
Leger Shearings Group —Rotherham
- £30,000 a year
- Full-time
- Customer service
- Travel
- Computer skills
- Free parking
- Annual leave
1d
Used Car Sales Controller
Pentagon Motor Group —Scunthorpe
- Sales
- Customer service
- Driving
- Employee assistance programme
- Employee discount
Quick apply
One Stop - Customer Service Assistant
One Stop —Lincoln
- £11.74 an hour
- Full-time
3d
Reception Coordinator
St Barnabas Hospice —Lincoln
- £25,337 a year
- Full-time
- Customer service
- Administrative experience
- Travel
- Annual leave
2d

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head of customer service jobs near epworth, lin

Hospitality Manager - MKM Stadium

Tigers Events - Venue Catering Partner
Kingston upon Hull

Quick apply

Job details

Permanent | Full-time
Up to £32,000 a year
1 day ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Hospitality
Operations management
Personal Licence
Organisational skills
Events management
Leadership
Communication skills

Full job description

Job Summary
We are looking for an organised, proactive, and customer-focused Hospitality Manager to support the delivery of exceptional hospitality operations across both match day and non-match day business.

Reporting into the Head of Hospitality, the successful candidate will play a key role in maintaining high service standards, supporting commercial performance, developing staff, and ensuring smooth operational delivery across all hospitality areas.

This role requires a hands-on leader with strong attention to detail, excellent communication skills, and the ability to manage multiple priorities within a fast-paced environment.

Key Responsibilities

· Non-Match Day Operations

· Meet prospective clients and conduct venue show rounds.

· Build and maintain strong client relationships.

· Ensure Front of House (FOH) standards and Service Level Agreements (SLAs) are consistently delivered.

· Oversee equipment standards, stock levels, and operational checks.

· Liaise with suppliers and manage operational ordering requirements.

· Produce and manage operational set plans, task allocations, and room setups within agreed deadlines.

· Manage day-to-day event operations and service delivery.

· Monitor guest feedback through platforms such as NiceReply and manage complaints professionally.

· Maintain and circulate MEPs and SLA documentation.

· Complete and maintain operational paperwork including:

· Manage ordering processes including consumables and operational stock.

· Drive innovation in buffet and room presentation.

· Support up-selling initiatives to improve commercial performance.

Match Day Operations

Deliver and maintain exceptional FOH standards across all hospitality areas for Premier League Football & Super League Rugby.
Update, circulate, and support training on MEPs and SLAs.
Prepare and manage operational folders and match day paperwork.
Coordinate hospitality set plans and turnaround schedules.
Conduct Pre Match Checks of all areas and IT.
Deliver operational briefings to hospitality teams.
Support cashing up procedures and staff training.
Drive up-selling opportunities and guest engagement.
Coordinate staffing levels in line with business requirements.
Conduct post-match reviews including:
Product performance
Guest feedback
Operational action points

Linen & Stock Management

Manage linen stock counts and inventory control.
Ensure delivery notes and invoices are accurately reconciled and processed.

Staff Management & Development

· Support staffing plans in line with match day and non-match day business levels.

· Assist with recruitment and on-boarding of hospitality staff.

· Deliver and support staff training programmes including food, beverage, and service standards.

· Review and improve training documents and operational procedures.

· Support staff development and progression opportunities.

· Manage staff cancellations, attendance, and performance feedback.

Business & Financial Awareness

Support the achievement of departmental budgets and financial targets.
Maintain awareness of:
Labour costs
Payroll percentages
GP% and COS performance
Spend Per Head targets
Support commercial initiatives during key trading periods including Christmas and seasonal events.

Compliance & Health & Safety

· Ensure compliance with all health & safety procedures and company policies.

· Support completion and maintenance of:

o Risk assessments

o Training

o Defect reporting

o Risk management systems

· Ensure compliance with EHO standards and licensing requirements.

· Maintain awareness of food hygiene and personal licence standards.

About You

The ideal candidate will have:

· Previous experience within hospitality or event operations management.

· Strong organisational and communication skills.

· A hands-on approach with excellent attention to detail.

· Experience leading teams in a fast-paced hospitality environment.

· Commercial awareness and a customer-first mindset.

· The ability to remain calm under pressure and manage multiple priorities.

· A passion for delivering exceptional guest experiences.

Pay: Up to £32,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in epworth, lin

Hospitality Manager - MKM Stadium

Talent Acquisition Partner

here

Front of House Manager Head Barista

Head of Regulatory Services

BYD NEW CAR SALES EXECUTIVE

Regional Sales Key Account Manager

Head of Operations

Mazda New Car Sales Consultant

Operations Systems Lead

Service Manager - VW Hull

Assistant Manager

Club Experience Assistant

Workshop Controller

AI & Automation Lead

IT Project Manager

Customer Relations Consultant (Holiday Travel)

Used Car Sales Controller

One Stop - Customer Service Assistant

Reception Coordinator

I want to receive the latest job alerts for head of customer service in epworth, lin

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