Customer support & client services managers Work, Jobs in Erdington, Wmd (with Salaries)

Client Relationship Team Lead
Davisons Law —Cannock
- Full-time
- Management
- Customer service
- English
- Free parking
- Annual leave
Quick apply
13d
Director of Customer Success EMEA
Johnson Controls —Solihull
- Full-time
- CRM software
- Bachelor's degree
- Continuous improvement
16h
Helpdesk Administrator
UKDA Facilities Ltd —Dudley
- From £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- IT
Quick apply
1d
Tier 1 Complaints Officer
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
12d
Customer Services Team Manager
Coventry City Council —Coventry
- £33,699 - £39,862 a year
- Call to connect
- IT
- Communication skills
5d
Customer Service Manager - Pensions
SS&C Technologies —Birmingham
- Full-time
- Hybrid work
- Customer service
- Financial services
- Leadership
- Annual leave
- Employee assistance programme
Customer Service Supervisor
Sessions Meat Supplies Ltd —Kidderminster
- £27,476.80 a year
- Full-time
- Customer service
- Analysis skills
- Supervising experience
Quick apply
1d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Service Escalations Manager
Energile Ltd —Exhall
- From £27,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
Quick apply
5d
Fleet VOR Lead
RAC —Walsall
8d
Business Support Supervisor (R&M)
Redditch Borough Council —Redditch
- £36,363 - £40,777 a year
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Employee discount
Customer Support Manager
Momentus —Birmingham
- Remote
- Hospitality
- Management
- SQL
Quick apply
Head of customer management
Warwick Nub News —Warwick
- Hybrid work
- No degree
- Leadership
- Communication skills
17h
Scheduling Manager
Wates —Birmingham
- Microsoft Outlook
- Data analysis skills
- Maintenance
14d
Head of Customer Retention
Culligan UK limited —Wolverhampton
- Full-time
- CRM software
- Leadership
- Free parking
- Employee assistance programme
Quick apply
Account Manager Team Manager
Brakes —Tamworth
- £32,926 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
6d
Customer Success Manager
Omegro —Coleshill
- Full-time
- Software troubleshooting
- Customer service
- Salesforce
Supervisor - Customer Service
Welcome Break —Warwick
- Up to £13.69 an hour
- Overtime
- Customer service
- Leadership
- Free parking
- Employee discount
2d
Customer Service Team Leader
Atkore —West Bromwich
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Mentoring
- Communication skills
- Employee assistance programme

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customer support & client services managers jobs near erdington, wmd

Client Relationship Team Lead

Davisons Law
Cannock

Quick apply

Job details

Permanent | Full-time
13 days ago

Benefits

Free parking
Additional leave
Annual leave
Company events
Private medical insurance
Paid volunteer time
Referral programme

Qualifications

Management
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

About Davisons Law

Davisons Law is a leading law firm with a strong presence in Conveyancing, Family Law, Private Client and Litigation. The firm is known for its client-focused approach, high-quality legal services, and investment in our Team’s personal and career development. This is an excellent opportunity for a motivated individual to join our Davisons Law Client Relationship Team and provide legal assistance to client matters.

What You’ll Do

As Head of the Client Relationship Team for our Davisons Law Cannock and Lichfield offices, you will lead and manage the client relationship function, ensuring the highest standards of service and operational excellence. You will have experience in client-facing roles, preferably within customer service or legal support.

The ideal candidate will be highly organised and professional, with excellent communication skills —both written and verbal. You will be confident in managing client interactions, resolving issues proactively, and leading a team.

Key Responsibilities:

· Lead and manage the Client Relationship Team, fostering a culture of excellence, collaboration, and accountability.

Attending to clients both on the telephone and in person, be comfortable problem solving and demonstrate initiative whilst working under pressure.
Administering filing systems which will include daily filing and the opening, closing, storage and retrieval of client files.

· Develop and maintain strong relationships with clients, introducers, and third parties,

· Ensure all client communications—telephone, in-person, and written—are handled professionally, accurately, and in line with company standards.

· Champion a high level of organisation and accuracy within the team, while supporting business growth and new client acquisition.

· Report regularly to senior management on client experience metrics, team performance, and operational improvements.

· Carry out additional duties as required to support business objectives and team development.

Essential Skills & Attributes:

· Proven experience in client service leadership, ideally in a legal or professional services environment.

· Exceptional communication and interpersonal skills, with the ability to manage challenging client interactions diplomatically.

· Strong organisational and process management abilities, with keen attention to detail.

· Ability to motivate, coach, and develop a team, fostering a collaborative and high-performing environment.

· Strategic mindset with problem-solving capabilities and initiative.

· Professional appearance and demeanour suitable for a senior client-facing role.

What’s in it for you:

Working with Davisons Law is more than just a job. We give all our employees the opportunity to develop and shape their futures with us. Employees at Davisons Law can take control of their own career by following our Leadership or Technical career path.

We offer a competitive salary plus access to a range of excellent benefits, including:

Option to buy or sell 3 days of your annual leave.
Additional holiday leave during our Christmas shutdown to enjoy time with friends and family.
Incentive schemes and referral rewards
Your birthday off in addition to your annual leave entitlement
Birthday gift voucher
Access to the firms discounted BUPA Health Insurance
Paycare Health Cash Scheme
Professional Subscriptions paid.
Discounted legal fees.
A paid volunteer day with a charity of choice

You will also be able to join your colleagues if you wish, at Davisons Law social events.

Dress down on the last Friday of each month.
Treat day each month
Annual Christmas company celebration
Localised office events

Benefits:

Additional leave
Free parking
Paid volunteer time
Referral programme

Work Location: In person

Quick apply

Refine Your Search

customer support & client services managers jobs in erdington, wmd

Client Relationship Team Lead

Director of Customer Success EMEA

Helpdesk Administrator

Tier 1 Complaints Officer

Customer Services Team Manager

Customer Service Manager - Pensions

Customer Service Supervisor

Manager of Dedicated Implementations - EMEA

Customer Service Escalations Manager

Fleet VOR Lead

Business Support Supervisor (R&M)

Customer Support Manager

Head of customer management

Scheduling Manager

Head of Customer Retention

Account Manager Team Manager

Customer Success Manager

Supervisor - Customer Service

Customer Service Team Leader

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

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