Intelligence officer Work, Jobs in Erdington, Wmd (with Salaries)

Student Support Officer
WEST MIDLANDS BUSINESS COLLEGE —Erdington
- £26,000 - £28,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Bachelor's degree
- Free parking
Quick apply
1d
Policy Officer
West Midlands Combined Authority —Birmingham
- £37,143 - £41,951 a year
- Part-time
- Analysis skills
- No degree
- Organisational skills
- Annual leave
- Employee discount
13d
Staff Engagement and Communications Officer
HM Prison & Probation Service —Birmingham
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Management
- English
- Microsoft Office
- Annual leave
- Employee discount
1d
Senior Officer - National Cyber Crime Unit (NCCU) Threat Leadership
National Crime Agency —Birmingham
- £4,218 - £45,326 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Presentation skills
- Organisational skills
- Annual leave
13d
Partnerships Officer Community Safety
Tamworth Borough Council —Tamworth
- £31,022 - £33,699 a year
- Full-time
- Remote
- English
5d
Diversity and Inclusion Officer
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Full-time
- Customer service
- Presentation skills
- Travel
4d
Legal Officer
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- No degree
- Travel
- Annual leave
- Work from home
5d
Business Continuity, Preparedness and Resilience Practitioner
HM Revenue and Customs —Birmingham
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- Data analysis skills
- English
- Presentation skills
- Work from home
7d
Quality Coach
Consumer Council for Water —Birmingham
- £35,017 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
4d
Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- In-person
- Flexitime
Quick apply
5d
Customer Services Team Adviser
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
Stores Assistant
UK Health Security Agency —Birmingham
- £25,651 - £27,220 a year
- Part-time
- Hospital
- Laboratory experience
- English
4d
HR Business Partner - Technology & Engineering (12 Month Fixed-Term Contract)
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- Human resources
- Software development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Officer
Tamworth Borough Council —Tamworth
- £26,403 - £28,598 a year
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
5d
Customer Service Advisor
Consumer Council for Water —Birmingham
- £24,476 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
12d
Visitor Services Officer
Forestry Commission —Ashby-De-La-Zouch
- £26,959 a year
- Part-time
- Customer service
- Maintenance
- Microsoft Office
14h
Senior Space Crisis Exercising and Training Advisor
Department for Science, Innovation & Technology —Birmingham
- £44,620 - £49,065 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- IT
- Annual leave
- Employee discount
6d
Remediation Officer
Trinity Estates —Birmingham
- Monday to Friday
- Remote
- Employee discount
- Referral programme
Head of Strategy, Performance and Improvement
Department for Transport —Birmingham
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Contracts
- Annual leave
- Employee assistance programme
14h
Contract Management Officer - Workplace Services
Government Property Agency —Birmingham
- £42,450 - £46,636 a year
- Full-time
- Data analysis skills
- Presentation skills
- Travel
3d

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intelligence officer jobs near erdington, wmd

Student Support Officer

WEST MIDLANDS BUSINESS COLLEGE
Erdington

Quick apply

Job details

Full-time
£26,000 - £28,000 a year
1 day ago

Benefits

Free parking

Qualifications

Safeguarding Certification
GCSE
Microsoft Office
Administrative experience
Bachelor's degree
First Aid Certification
Organisational skills
Communication skills
Time management

Full job description

Job Purpose

The Student Support Officer will provide high-quality pastoral, academic, and welfare support to Higher Education students studying at WMBC. The postholder will play a key role in enhancing student engagement, retention, progression, attainment, and overall student experience. The role involves supporting students throughout their learning journey, helping them overcome barriers to success, and ensuring that students are aware of and can access the support services available to them.

The Student Support Officer will contribute to WMBC's commitment to widening participation, equality of opportunity, inclusion, and student success.

Key Responsibilities

1) Student Engagement and Retention

Act as a first point of contact for Higher Education student enquiries.
Monitor student attendance, participation, engagement, and progression.
Identify students at risk of withdrawal or underperformance and provide timely interventions.
Support student induction, orientation, and transition into Higher Education.
Follow up with students experiencing attendance or engagement issues.

2) Student Welfare and Wellbeing

Provide pastoral support and guidance to students experiencing personal, financial, academic, or wellbeing challenges.
Signpost students to appropriate internal and external support services.
Maintain appropriate records of student support interventions and outcomes.
Promote a positive, inclusive, and supportive learning environment.

3) Academic Support

Work closely with tutors and programme leaders to identify students requiring additional support.
Assist students in developing study skills, time management, and academic confidence.
Support students in understanding academic regulations, policies, and procedures.
Encourage student participation in academic enhancement activities.

4) Student Experience

Support the delivery of student engagement activities, workshops, and enrichment programmes.
Assist with student representative systems, surveys, and feedback mechanisms.
Promote student voice initiatives and encourage active participation in WMBC life.
Contribute to activities that enhance student satisfaction and belonging.

5)Safeguarding and Compliance

Act in accordance with safeguarding, Prevent, equality, diversity, and inclusion policies.
Escalate safeguarding or welfare concerns appropriately.
Ensure compliance with data protection and confidentiality requirements.
Maintain accurate and secure student records.

6) Administrative Duties

Maintain student support databases and case management records.
Prepare reports on student engagement and support activities.
Support student-related events and activities.
Assist with OfS and partner university requirements relating to student support and success.
Undertake other administrative duties, as required, not specific to student support.

7) General

Promote WMBC's values and mission.
Engage in continuous professional development.
Undertake other duties appropriate to the grade of the post.

Person Specification

1) Essential Qualifications

Have a Bachelor's degree or equivalent qualification.
GCSE English and Mathematics (Grade C/4 or above) or equivalent.

2) Essential Experience

Experience of supporting students, learners, or service users.
Experience of providing advice, guidance, or pastoral support.
Experience of working within an educational, training, or customer-focused environment.
Experience of maintaining accurate records and documentation.
Experience of managing sensitive or confidential information.

3) Essential Knowledge

Understanding of student wellbeing and welfare issues.
Understanding of safeguarding and Prevent responsibilities.
Knowledge of equality, diversity, and inclusion principles.
Understanding of challenges affecting student engagement, retention, and attainment.
Awareness of Higher Education student support practices.

4) Essential Skills

Excellent interpersonal and communication skills.
Ability to build rapport and supportive relationships with students.
Strong organisational and administrative skills.
Ability to manage multiple priorities and work independently.
Good problem-solving and decision-making skills.
Ability to maintain professional boundaries and confidentiality.
Competent use of Microsoft Office 365 applications and student record systems.
Ability to analyse information and identify students requiring intervention.

5) Desirable Qualifications

Qualification in Advice and Guidance, Counselling, Student Services, Youth Work, Education, or related field.
Mental Health First Aid qualification.
Safeguarding training.

6) Desirable Experience

Experience working in a Higher Education setting.
Experience supporting widening participation students.
Experience working with international students.
Experience delivering workshops or student development activities.
Experience working within a partnership or franchised Higher Education environment.

Personal Attributes

The successful candidate will demonstrate:

A student-centred approach.
Commitment to student success and inclusion.
Empathy and emotional intelligence.
Professionalism and integrity.
Resilience and adaptability.
Commitment to continuous improvement.
Ability to work collaboratively with academic and professional services staff.
Alignment with WMBC's mission of widening participation and supporting learners to achieve their full potential.

Key Performance Indicators (KPIs)

Student retention and progression rates.
Student engagement and attendance levels.
Student satisfaction outcomes.
Timeliness of support interventions.
Accuracy and quality of student records.
Contribution to Access and Participation objectives.
Positive outcomes from student support case management.

Pay: £26,000.00-£28,000.00 per year

Benefits:

Free parking

Work Location: In person

Quick apply

Refine Your Search

intelligence officer jobs in erdington, wmd

Student Support Officer

Policy Officer

Staff Engagement and Communications Officer

Senior Officer - National Cyber Crime Unit (NCCU) Threat Leadership

Partnerships Officer Community Safety

Diversity and Inclusion Officer

Legal Officer

Business Continuity, Preparedness and Resilience Practitioner

Quality Coach

Senior Operations Coordinator

Customer Services Team Adviser

Stores Assistant

HR Business Partner - Technology & Engineering (12 Month Fixed-Term Contract)

Customer Service Officer

Customer Service Advisor

Visitor Services Officer

Senior Space Crisis Exercising and Training Advisor

Remediation Officer

Head of Strategy, Performance and Improvement

Contract Management Officer - Workplace Services

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