Delivery manager Work, Jobs in Ermine (with Salaries)

Sales and Customer Services Team Leader
Cover My Insurance —Grantham
- £32,000 - £35,000 a year
- Full-time
- CRM software
- Training & development
- Leadership
- Free parking
- Employee discount
Quick apply
Service Delivery Manager
Woodland Trust —Grantham
- £40,823.50 a year
- Hybrid work
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Delivery Manager
TheNottingham —Nottingham
- £65,000 - £70,000 a year
- Hybrid work
- Agile
11h
Store Manager
British Heart Foundation —Grantham
- £26,249.60 a year
- Weekend availability
- Retail management
- Annual leave
- Employee assistance programme
7d
Delivery Manager
NEXT —Newark-on-Trent
- From £14,854 a year
- Part-time
- Employee discount
1d
Territory Manager Trade Direct
PPG —Lincoln
- Full-time
- Computer literacy
- Analysis skills
- Travel
- Employee discount
Quick apply
Client Account Manager
Albourne Partners —Stamford
- £60,000 - £75,000 a year
- Full-time
- Bachelor's degree
- Time management
- Annual leave
- Gym membership
Service Delivery Manager
Mitel —Nottingham
- Full-time
- Customer service
- Presentation skills
- Continuous improvement
On Train Service Delivery Manager
East Midlands Railway —Nottingham
- £46,062.63 a year
- Customer service
- Team management
- Recruiting
- Flexible schedule
16h
Sales Team Leader
Barbon Group Ltd. —Lincoln
- Customer service
- Computer literacy
- Team management
- Annual leave
Quick apply
Point of Sale (POS) & Print Production Manager
Vision Express —Nottingham
- Marketing
Key Account Manager (Commercial) - Newark
First Mile —Newark-on-Trent
- £40,000 - £42,000 a year
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Commercial Manager
B&Q —Lincoln
- £40,000 - £46,000 a year
- Part-time
- Retail management
- Annual leave
- Employee assistance programme
Contracts Delivery Manager (Maternity Cover)
Jupiter Play & Leisure Ltd —Nottingham
- Full-time
- Hybrid work
- Management
- CAD
- Salesforce
- Health & wellbeing programme
- Work from home
Quick apply
Customer Experience Manager
Ellis Mather Group Limited —Tuxford
- £30,000 a year
- Full-time
- Hybrid work
- Annual leave
- Referral programme
Quick apply
Internal Key Account Manager
Gateway Automation LTD —Lincoln
- From £28,000 a year
- Full-time
- CRM software
- Travel
- Organisational skills
- Free parking
Quick apply
2d
Store Manager
Iceland —Lincoln
- Up to £45,000 a year
- Full-time
- Retail management
- Leadership
- Employee discount
Customer Service Manager
XMA —Nottingham
- £45,000 - £50,000 a year
- Full-time
- Customer service
- Continuous improvement
- Team management
- Life insurance
- Referral programme
8d
Junior Service Delivery Manager
Ericsson —Nottingham
- Computer Science
- Engineering
- English
Team Coordinator/Team Lead - Tenant Find
Dwelly —Stamford
- Travel
- AI
- Leadership
- Annual leave

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delivery manager jobs near ermine

Sales and Customer Services Team Leader

Cover My Insurance
Grantham

Quick apply

Job details

Permanent | Full-time
£32,000 - £35,000 a year

Benefits

Free parking
Casual dress
Free flu jabs
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

CRM software
Sales persuasion
Customer service call handling
Inbound customer enquiry call handling
Sales management
Stakeholder liaison
Mentoring junior staff
Process improvement
Internal department liaison
Complaint handling
Performance management
Staff training
Professional development mentoring
Customer interaction
Outbound calling
Training & development
Sales and customer service experience
Leadership
Team motivation leadership
Communication skills

Full job description

Job Summary

We are seeking a dynamic and motivated Sales and Customer Services Team Leader to spearhead our customer engagement efforts and drive sales performance. In this role, you will lead a diverse team, ensuring exceptional service delivery while achieving sales targets. Your leadership will inspire team members to excel, foster a positive work environment, and develop strategies to enhance customer satisfaction across multiple languages and markets. This is an exciting opportunity for a proactive leader passionate about customer success and sales growth.

Responsibilities

Lead, coach and motivate a team of Sales & Customer Service Representatives to achieve individual and team sales targets.
Monitor performance metrics, identify gaps, and implement action plans to improve conversion rates, upselling activity and overall team productivity.
Provide regular training and side-by-side coaching to enhance product knowledge, sales techniques and customer service skills.
Analyse sales pipelines, campaign performance and existing customer quote activity to identify opportunities for growth and process improvement.
Oversee the team’s use of CRM systems and ensure all customer interactions, updates and policy details are recorded accurately and consistently.
Allocate and triage inbound and outbound workflows, ensuring efficient handling of enquiries, warm leads and incomplete applications.
Review complex queries and escalations, providing guidance on product features, coverage, pricing and eligibility where required.
Ensure service levels and quality standards are met, balancing both sales targets and customer experience expectations.
Work closely with management to share insights on customer needs, market trends and emerging sales opportunities across products, services and education.
Provide feedback to internal teams (e.g., underwriting, operations, marketing) to support process improvements and enhance the customer journey.
Contribute to the development and refinement of sales scripts, processes, training materials and campaign strategies.
Conduct regular one-to-one meetings, performance reviews and coaching sessions with team members.
Support onboarding and training of new hires to ensure they are fully equipped to meet performance expectations.
Foster a positive, high-performance team culture focused on accountability, customer satisfaction and commercial success.
Provide phone-based support when required, including handling inbound and outbound customer calls to maintain service levels, offer cover for absences, and demonstrate best-practice sales and service behaviours.
Facilitate/complete UAT Testing for new products and product enhancements
Complaints management for customer service/sales at point

Requirements

Proven expertise in sales and customer service, with the ability to coach others in effective sales techniques and customer engagement.
Demonstrated ability to understand customer needs and guide teams in delivering tailored solutions
Exceptional written and verbal communication skills, with the ability to convey information clearly and influence both customers and internal stakeholders.
Strong proficiency with CRM systems and sales tools, with the ability to analyse data, monitor team performance, and ensure accurate documentation.
Excellent interpersonal and leadership skills, with the capability to foster teamwork, provide constructive feedback, and motivate staff.
Fast learner, able to absorb new product information, tools, and processes quickly—and support team members in doing the same.
Resilience, adaptability and strong problem-solving skills, with the ability to remain calm and solution-focused under pressure.
Advanced objection-handling skills, and the ability to coach team members on managing challenges and converting difficult conversations into sales opportunities.

Join us as a Sales and Customer Services Team Leader where your energy, leadership, and strategic insight will shape outstanding customer experiences while driving our business forward!

Full-time hours are 35 per week/5 days per week. Working hours will be on a rota basis, with shifts scheduled between 8:00am and 8:00pm, Monday to Sunday.

Pay: £32,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free flu jabs
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

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